Steve Lewandowski | Page 10

Professional and Friendly All the staff at Peoria Subaru were professional and friendly before and after my purchase. I had the thorough support I needed from Henry and Mike to All the staff at Peoria Subaru were professional and friendly before and after my purchase. I had the thorough support I needed from Henry and Mike to make sure I found a car I really love. Steve in finance helped find a plan that worked for me and explained things clearly. More

by Miranda Verified Customer Verified Customer

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First Vehicle All of the employees who helped me through this process were GREAT! Super easy and had awesome communication skills. They all were also very quick in All of the employees who helped me through this process were GREAT! Super easy and had awesome communication skills. They all were also very quick in response time for anything I needed help with. Thanks guys! More

by ADDIEROE Verified Customer Verified Customer

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Forester for Forester Advised by Khalistan that a Forester that would interest me was available at Peoria Subaru and I could test drive it. I scheduled a time for that afte Advised by Khalistan that a Forester that would interest me was available at Peoria Subaru and I could test drive it. I scheduled a time for that afternoon. Bob Shotwell contacted me as mine sales associate. I arrived after noticed the Forester was just arriving from a test drive. For the first time it sank in that others would also be very interested! I met Kaliyah who introduced me to Bob. We left on the test drive with Bob driving in order to demonstrate the multitude of safety, comforts and conveniences on the Touring edition. Bob did an excellent job of describing and demonstrating all the features. We swapped places for my driving experience. I was tutored by Bob very well. Back at the dealership, Bob secured the right of first refusal for me...and we proceeded with negotiations for purchase. There was a bit of back & forth, but I didn’t feel pressured and all negotiators were friendly. Bob gave me some great advice during the process and a deal was reached. Bob took me to meet Pete Saenz. Another friendly person who made the financial process as painless as it could be. He allowed me some time to retrieve the title of my trade and checkbook. He & I shared some common experiences and some laughs. Best experience I’ve ever had with a finance guy! When I returned, Pete was not available, so Steve Lewandoski efficiently took his place and we closed the deal. As far as the total experience, I was warmly received, honestly treated and thanked profusely by all concerned. The reasons for the 4 stars overall is not the result of any experiences I had with personnel but with the environment of the dealership. Compared with the ownership of the other dealer facility, I thought Peoria Subaru was a “Cinderella.” The waiting area for sales or service was cramped with the minimum amenities. Individual sales persons offices were cramped. It had an aura of grayness to it. Needs some attention to customer and employee comfort. More

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Great experience What a great experience buying my 3rd Subaru at Peoria Subaru! Bob Shotwell was very patient and professional I recommend asking for Bob when you go t What a great experience buying my 3rd Subaru at Peoria Subaru! Bob Shotwell was very patient and professional I recommend asking for Bob when you go there to get your new Subaru!!! It’s my favorite Dealership!! More

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Glad I came here Glad I came to this Peoria location. Mike and Tristan was extremely helpful. They helped me pick out a great STI, the process was easy and simple, the Glad I came to this Peoria location. Mike and Tristan was extremely helpful. They helped me pick out a great STI, the process was easy and simple, they were 100% honest unlike a previous dealership I had gone to. Everyone was very professional and transparent regarding the entire buying process and I would absolutely recommend to anyone. Thanks team for the help!! More

by FrankAZ Verified Customer Verified Customer

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install tint took all day 8am to 4pm was not notified car was finished waited 90min for pick up never happened so had neighbor drive me for car then had to chase d took all day 8am to 4pm was not notified car was finished waited 90min for pick up never happened so had neighbor drive me for car then had to chase down keys. Job itself was well done. More

by CHAR2STEVE Verified Customer Verified Customer

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Purchase of new vehicle The team of Peoria Subaru did a great job of making sure we were good to go when we came to pick up our two new vehicles. Steve did a great job of mak The team of Peoria Subaru did a great job of making sure we were good to go when we came to pick up our two new vehicles. Steve did a great job of making the financial process as smooth as possible. Overall - great service. More

by MANNYBGUTIERREZ Verified Customer Verified Customer

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We traded in our Forester for a newer model Henry was very helpful and rushed the process for us since we had toddler grandkids in tow. We appreciate all the extra effort he went to. Henry was very helpful and rushed the process for us since we had toddler grandkids in tow. We appreciate all the extra effort he went to. More

by novel1_victoria Verified Customer Verified Customer

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Ran credit for more than we needed My husband and I went in knowing the car we wanted it was priced at 25900, and we where going to trade in our car for an agreed in writing price of 54 My husband and I went in knowing the car we wanted it was priced at 25900, and we where going to trade in our car for an agreed in writing price of 5400, we w got there at 8am left at 1pm with out the car because they couldn’t get us approved. Got a call later saying we where approved at 3k down, 650 a month for a 12% something seemed wrong here. We did our own financing then went back car was gone. Which was ok. We later got a letter in the mail saying stating they ran our credit for 39741, that’s almost 14000 more than we needed. We could have left with the car I was so pissed. Called and they wouldn’t do anything or explain why they ran it so high. DONT SHOP HERE More

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Good experience overall Went for an outback, Tristan had one ready to go within 15 minutes, we test drove it, and had the paperwork going soon after. Overall was at the deale Went for an outback, Tristan had one ready to go within 15 minutes, we test drove it, and had the paperwork going soon after. Overall was at the dealer ship less than 3 hours which I thought was low per my previous experiences at other dealers. I'd recommend anyone looking for a Subaru to give this place a go More

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