Steve Lucas

My experience with Gerry Raymond’s dealership was absolutely terrible. The communication was one of the biggest problems. I was repeatedly told that my vehicle would be completed that day, only to fi absolutely terrible. The communication was one of the biggest problems. I was repeatedly told that my vehicle would be completed that day, only to find out that it still wasn’t finished. This happened over and over again. They ended up keeping my vehicle for three weeks, while I was continuously given the impression that it would be ready each day. Three weeks is completely unacceptable, especially when you’re relying on your vehicle and are being given repeated promises about when it will be completed. What makes the situation even worse is that after having my vehicle for three weeks, the job still wasn’t properly fixed. I spent all that time waiting, dealing with poor communication, and being told it was almost finished, only to end up with the original problem not actually being resolved. On top of that, the pricing was extremely high, which makes the entire experience even more frustrating. If I’m paying a premium price, I expect the work to actually be completed correctly and communication to be professional and consistent. The combination of extremely high pricing, terrible communication, a three-week wait, repeated promises that the vehicle would be finished “today,” and ultimately not having the job properly fixed made this one of the worst dealership/service experiences I’ve had. More

by Buick Verified Customer Verified Customer

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Making appointment was easy. Service was satisfactory. Was treated with courtesy and respect. Very satisfied! Service was satisfactory. Was treated with courtesy and respect. Very satisfied! More

by MARVIKAT Verified Customer Verified Customer

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Bought a used 24 equinox with 23,000 miles. The oil wasn’t changed ( black ) and the air filter is at 25%… very disappointed The oil wasn’t changed ( black ) and the air filter is at 25%… very disappointed More

by Zagzoo16 Verified Customer Verified Customer

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Phillip is an amazing service person, very bubbly, very courteous, and just plain outstanding. He goes above and beyond what is required from him. I will definitely be bringing my vehicle back just because courteous, and just plain outstanding. He goes above and beyond what is required from him. I will definitely be bringing my vehicle back just because of him. More

by tnytone Verified Customer Verified Customer

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Thos was great. The timing was really good and the service outstanding. Also very close to home The timing was really good and the service outstanding. Also very close to home More

by angelacorden Verified Customer Verified Customer

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Everyone was wonderful! They all helped me get what I actually needed and did not just try to upsell me something that was unnecessary for me. They all helped me get what I actually needed and did not just try to upsell me something that was unnecessary for me. More

by lbocek5210 Verified Customer Verified Customer

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Fast, easy and great service! !!! Fast, easy and very great service! In and out. Had everything ready to sign, no waiting. !!! Fast, easy and very great service! In and out. Had everything ready to sign, no waiting. More

by babygold011596 Verified Customer Verified Customer

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Worked to resolve issues promptly. Personnel were professional and courteous. So far satisfied with the experience Personnel were professional and courteous. So far satisfied with the experience More

by bloom006 Verified Customer Verified Customer

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Great to deal with. Appreciate everything !! Purchase went smooth and very nice Chevy High Country Appreciate everything !! Purchase went smooth and very nice Chevy High Country More

by mhardebeck Verified Customer Verified Customer

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Everyone was friendly and helpful. My only frustration is that I had two issues and had to pay two separate diagnostic fees that were $180. I understand I should pay a fee, but it seem My only frustration is that I had two issues and had to pay two separate diagnostic fees that were $180. I understand I should pay a fee, but it seems excessive to pay for more than one at the same appointment. More

by NSMYERS22 Verified Customer Verified Customer

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