Steve Martinez

I had a wonderful buying experience at this dealership. The representative and financial manager that handle my account provided excellent service. The representative and financial manager that handle my account provided excellent service. More

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May 2023 - I traded in my 2018 Lexus for the current 2021 Nissan Rogue with 9000 miles on it. The car originally had cloth seats and I purchased leather. Nissan provided me with a loaner until the leather Nissan Rogue with 9000 miles on it. The car originally had cloth seats and I purchased leather. Nissan provided me with a loaner until the leather seats were installed. During installation the battery was removed to complete the installation. After completion of the leather installation the battery was re-installed improperly and had to be towed back to Nissan for repair before I ever received the car. June 30, 2023 (10,000) – The car was bought to Fred Anderson Nissan of Raleigh and diagnosed with Internal failure with the ABS accuator and the electric unit. And was there until July 10th. October 27, 2023 – Service In between October 27 and December 13 – The car would start intermittently. At times the car would not start, I would wait until the warning light/park light went out and then it would restart. This occurred for about 1 month. December 13, 2023 – The car was towed to Nissan for not starting which I now know to be an internal failure with the electrical unit which was the original maintenance concern. December 16, 2023 - Met with the GM and explained the issue and he connected me with an associate and sales manager to trade the car back to Fred Anderson Nissan. The deal that was offered to me was for a 2023 Nissan Rogue with increased payments ($650) and extended months (96 Months). The sales manager stated that was the best they could do to assist me with my problem because the dealership would suffer a loss. December 17, 2023 – I picked the car up from Nissan as they said the repair had been made. Which was a replacement battery. The car started on the lot and I drove it back to Clayton. December 18, 2023 - The car would not start in the morning (6:00am) and was towed from Clayton back to Nissan for continued evaluation as to why the car would not start. The car remained at Nissan for further diagnosis but it was stated the car will start and nothing else could be done because the malfunction could not be reproduced. December 23, 2023 – My wife came to pick the car up and it would not start. Displaying the same recurring problem Nissan stated had been fixed. In speaking with the service manager, he stated they would have to bring in the engineering team as ground support would not be able to address this issue because they could not figure out the problem. He felt the problem was a result from the initial wiring concerns. December 26, 2023 – Internal battery failure has continued. WO#9198127 (Internal Failure) WO#9197460 (Oil Change). However, the car did not need an oil change or service but that is what’s entered in the system. December 27, 2023 – Spoke with a service agent who shared the car has started since December 23rd and the problem is not reproducing for further evaluation and at this time waiting on a response from Nissan warranty to attempt repair. Throughout the entire process I’ve had to initiate contact with Nissan to get an update on my car as I am not receiving call backs. Each time I’ve had to drive from Clayton to Nissan (45min) to speak with someone in person for some type of feedback. Additionally, no one can address the electrical issues my car is having. To date, I am extremely frustrated with not only the service but the fact that I have no reliable transportation. January 27, 2024, I was in Hickory, NC with my wife and small child and the car would not start. I sat in the parking lot for 45 minutes trying to get the car to start. The car eventually started, and I was able to drive back home. I had to leave my car running as I went into the store for fear of it not starting again. I contacted Steve Martinez, GM of Fred Anderson Nissan, immediately making him aware and providing a video of the car not starting. Steve instructed me to bring the car back to Nissan on Monday morning for further diagnosis. January 28, 2024, The car was not driven as I was uncertain, I would be able to get back home. Jan More

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