Steve McClean

Great people working in a good place When entering the dealership you are greet by the staff treated as new customer not a dollar sign very friendly and helpful would buy again When entering the dealership you are greet by the staff treated as new customer not a dollar sign very friendly and helpful would buy again More

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Happy with Truck, but left quite a bit to be desired The initial experience was ok, and Roberto did a great job, but the accessories department fell through and ruined the experience. Was shown a pictur The initial experience was ok, and Roberto did a great job, but the accessories department fell through and ruined the experience. Was shown a picture of black leather seats, and decided to purchase them, (twice what the cost would be anywhere else). I had to go up to the dealership to ask about when they would be put in. Nobody ever called, and when I arrived I was told it was because someone was on vacation. I took my truck in, and had to leave a credit card number to use a loaner vehicle while mine was having the seats put in. When I arrived to pick up my vehicle I noticed the color was a gray not black like I had selected. I went back in to talk to the gentleman who had originally sold them to me and he apologized and told me from now on he would make sure and let customers know it won't be exactly what's on the screen. This was of no help to me, and now I am out $1300 and not happy with the product I received. Was also told by the accessories guy that my truck would be filled up and to make sure and bring it in empty. I drove my expensive mistake off the lot still on empty being told another lie. The service department also left several tools in my vehicle. Not a good experience at first. Dave Edwards has since worked with me to get what I thought I originally was purchasing. I am happy with my truck, and I guess that's all that matters. Charlie took care of the issues once he was made aware of them. More

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Tony Jackson of Dave Edwards Toyota For those that just read the first couple of lines, Tony Jackson of Dave Edwards Toyota encompasses the following: - Low Pressure & Calm Approach - For those that just read the first couple of lines, Tony Jackson of Dave Edwards Toyota encompasses the following: - Low Pressure & Calm Approach - Refined Approach - To The Point & Respectful - Listens To Buyer's Needs Typically I shudder at the idea of working with a dealership. Having grown up going to auto auctions and working with many dealers personally, I know the typical high pressure sales tactics that are going to come my way and will begin to ignore any sales person that starts giving the "ole sales pitch". This said, I can assure any reader that my experience with Dave Edwards was like dealing with no other dealership in the past. This dealership is ready to do business and they have proven it to me. I met with Tony Jackson on a busy Saturday afternoon. I can honestly say that Tony is the antithesis of your stereotypical salesperson. He listened to what I was interested in and responded to my requests in a refined and collected manner. Never did he try to "up sale" me as other dealers will do (though he will present you with all of your plausible options so that you as the buyer can be informed). Tony recognizes that auto sales is not about what the buyer walks away from but rather, what a buyer walks away with. He remains conscious of the fact that a buyer will ideally walk away with a new car but also an impression of him that will establish long lasting business. I came into Dave Edwards with a reasonable offer on the car I wanted and walked away with not only the car I wanted but with an impression of the guys I worked with that will bring me back for more business sooner than later. Not only Tony, but my experiences with Elbert Farris, Vince Millines, and Steve McClean throughout the course of the transaction was impeccable. Steve was responsible for teaming me up with Tony initially and is very well spoken, always checking in to ensure everything was going well. Elbert Farris was the party responsible for ensuring the negotiations and my offers were appropriately communicated with the decision makers as well making sure I walked away with more than just the price I was willing to pay for the car. Vince Millines worked the finances extremely well and is the reason that I chose to finance the car through Toyota instead of a local bank or paying for the car outright. Again, I felt that it was very important that I take the time to speak about each of these guys. I hope that if you as a reader have taken the time to make it this far into my soapbox spill of Dave Edwards Toyota, that you are now readily convinced to pickup the phone and schedule an appointment with Tony Jackson. I'm already considering my next purchase and as long as Tony Jackson is willing to work with me in the same truly exceptional manner as he did with my recent purchase, then I will irrevocably and undeniably return as a customer. More

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