Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned

Steve Monk | Page 21

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
246 Reviews
4.7

246 Reviews

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246 Reviews of Steve Monk

August 01, 2022

Dealership Rating
Employee Rating

Service team is very friendly. They do there best to help everyone. People should the location. More

by saleemsarwar2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2022

Matthews Mitsubishi Planet PreOwned responded

Thank you for your business and the great review!

Aug 11, 2022

saleemsarwar2 responded

A good place to shop your next vehicle

July 28, 2022

Dealership Rating
Employee Rating

Waited over a year for the part & then it took (3) days without my car for the work to be done..... VERY unhappy about the chaos of the facility & the rampant confusion of when extra work & parts would More

by tdugan0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 29, 2022

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us. We want to assure you that this is not how we do business. We've passed along your feedback to our Management Team and will be in touch soon. Thank you.

July 13, 2022

Dealership Rating
Employee Rating

I learned that there is only one belt and that was replaced last year. I also learned that you had to take the belt off to replace the compressor. I was waiting for the car and wasn't informed until More

by mrafferty10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

July 05, 2022

Dealership Rating
Employee Rating

Friendly & approachable without out the standard car dealership pressure received normally. Staff is very professional. More

by jmposs101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2022

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

June 24, 2022

Dealership Rating
Employee Rating

Chris was fantastic and was taken great care of from start to finish of my car service needs More

by ccoscia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris in service

Jun 29, 2022

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with Chris and our Dealership. Thank you for the perfect review and your business!

June 20, 2022

Dealership Rating
Employee Rating

very fast service with great care. Free car wash with inspection done! in and out quick. More

by dlc5959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Morse

Jun 29, 2022

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with us! Thank you for your business and the great review!

June 16, 2022

Dealership Rating
Employee Rating

Always professional and knowledgeable. They try to keep my costs down with quality service! They always keep me informed about the status of my vehicle and what work is necessary to put More

by ryan.matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 16, 2022

Dealership Rating
Employee Rating

Always the best service. Great communication and explanation of repairs and charges from Korey Spicer, and courteous treatment from everyone in the service department. They' More

by susanperry312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2022

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with our Service Department and Korey! Thank you for your business and the great review!

June 14, 2022

Dealership Rating
Employee Rating

very happy with everything from the sale of the car to the great fast service at Matthews More

by kaczyn2274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Goff

Jun 29, 2022

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with us! Thank you for your business and the great review!

Jul 02, 2022

kaczyn2274 responded

not so happy with sevice anymore. I found out they did not rotate my tires like they said they did.

June 13, 2022

Dealership Rating
Employee Rating

Quick, polite, excellent service. No nonsense, had a great experience. They are always great. Thanks More

by bgoodman3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2022

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with us! Thank you for your business and the great review!

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