Steve Monk | Page 21
Parts & Service Manager
Matthews Mitsubishi Planet PreOwned
2100 Vestal Pkwy E AB
Vestal , NY 13850
246 Reviews
Write a Review246 Reviews of Steve Monk
July 28, 2022
Waited over a year for the part & then it took (3) days without my car for the work to be done..... VERY unhappy about the chaos of the facility & the rampant confusion of when extra work & parts would without my car for the work to be done..... VERY unhappy about the chaos of the facility & the rampant confusion of when extra work & parts would be ready. Too many people who DID NOT communicate with me unless I called...It appears that nobody talks to each other there. No one called back as the stated they would Chris was rude & impatient until the end when perhaps he was told that he had a VERY unhappy customer by other staff. More
July 13, 2022
I learned that there is only one belt and that was replaced last year. I also learned that you had to take the belt off to replace the compressor. I was waiting for the car and wasn't informed until replaced last year. I also learned that you had to take the belt off to replace the compressor. I was waiting for the car and wasn't informed until 11 that the belt and tensioner had to be replaced, This added an additional four hour wait for me. My appointment was for 8:30. More
June 16, 2022
Always professional and knowledgeable. They try to keep my costs down with quality service! They always keep me informed about the status of my vehicle and what work is necessary to put They try to keep my costs down with quality service! They always keep me informed about the status of my vehicle and what work is necessary to put the car on the road safely and what work will be necessary in the near future. More
June 16, 2022
Always the best service. Great communication and explanation of repairs and charges from Korey Spicer, and courteous treatment from everyone in the service department. They' Great communication and explanation of repairs and charges from Korey Spicer, and courteous treatment from everyone in the service department. They've helped me to keep my older car, which I like very much, in good repair. More
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