Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned

Steve Monk | Page 8

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
243 Reviews
4.7

243 Reviews

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243 Reviews of Steve Monk

March 08, 2025

Dealership Rating
Employee Rating

Very professional service at a very reasonable price. My vehicle was serviced in a very reasonable amount of time. More

by Hc710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!

February 24, 2025

Dealership Rating
Employee Rating

I was pleased with my first service on my Honda CRV. Work was done in reasonable time. More

by tcoynehorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

February 24, 2025

Dealership Rating
Employee Rating

It was easy to get an appointment and the service team diagnosed and repaired the problem in the time frame promised. More

by HandyRandy65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

February 18, 2025

Dealership Rating
Employee Rating

Another good experience with the Matthews team. Always attentive to my questions, comments and concerns! More

by LAPIDUSNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Galusha-5 stars

Feb 19, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 29, 2025

Dealership Rating
Employee Rating

they provided clear information on what needed to be fixed, how much it would cost and whether it needed to happen asap or could wait. They ended up saving me over $400 on my break repairs. Customer s More

by j_g_bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 29, 2025

Dealership Rating
Employee Rating

Everything has been good with the service that I have received from this Service Center. More

by alans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morse

Jan 30, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5 Star Review and your business!

January 13, 2025

Dealership Rating
Employee Rating

Matthew’s certainly provides good service with comfortable place to wait for one’s service. The employees seem to care and serious about their work. More

by benandjean
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

January 10, 2025

Dealership Rating
Employee Rating

Very friendly. Keep you informed of any issues that arise. Very nice waiting area with coffee, tea, hot chocolate and really good fresh popcorn! More

by gahackett8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

January 04, 2025

Dealership Rating
Employee Rating

Mechanic never followed up with me if my warranty covered what needed to be fixed. He told me it was 5700.00 to repair I called back with warranty information and he said he would call back and he did not. S More

by beezley42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 06, 2025

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, in hopes to rectify the situation. Your business is important to us.

December 31, 2024

Dealership Rating
Employee Rating

My first service visit since buying the vehicle. Very good service in a reasonable time for a good price. More

by Hc710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

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