Steve Monk | Page 9

The car was in for wheel barring's and covered warranty work. I was told after the fact that they fixed recalls. These were not explained and told I would get paperwork in the mail. The paperwork still did work. I was told after the fact that they fixed recalls. These were not explained and told I would get paperwork in the mail. The paperwork still did not explain how these recalls were corrected. After having the car for hours, they called and told me the brakes and pads were very bad. I took the car to my regular mechanic, and he said they were not bad and did not need work at this time. I was very disappointed that I was lied to. More

by GERIH21 Verified Customer Verified Customer

Report | Print

Great selection. Staff friendly and knowledgeable. Second time buying from them and will return next time. Staff friendly and knowledgeable. Second time buying from them and will return next time. More

by justellen10 Verified Customer Verified Customer

Report | Print

They do a great job getting the cars in for service and getting them out. getting them out. More

by lesliejm01@yahoo.com Verified Customer Verified Customer

Report | Print

As part of the 90Kmi service on a VW TDI, I asked for a tire rotation. I expect a tire rotation includes a pressure check. On my way home, the check tire pressure light came on. The sticker cold pressur tire rotation. I expect a tire rotation includes a pressure check. On my way home, the check tire pressure light came on. The sticker cold pressure is 38 psi in all tires. The measured warm pressures were: 32, 34, 34, 37. On the other hand, the oil and filer change, and brake system flush were completed in a timely manner. I hope with better care than the tire rotation. The staff was pleasant and courteous. More

by Jim Verified Customer Verified Customer

Report | Print

Always able to schedule an appointment in a timely amount of time. Staff is very friendly! of time. Staff is very friendly! More

by dbender1@stny.rr.com Verified Customer Verified Customer

Report | Print

I found the service to be quick, complete and fair. They did a thorough checklist of my vehicle and reported in detail to me on their findings. They did a thorough checklist of my vehicle and reported in detail to me on their findings. More

by tmheslin2000 Verified Customer Verified Customer

Report | Print

Took my car in with no appointment, provided the needed service, offered me coffee while waiting for my car. Service was quick & excellent. I was indeed very impressed! service, offered me coffee while waiting for my car. Service was quick & excellent. I was indeed very impressed! More

by wbennett3 Verified Customer Verified Customer

Report | Print

I still own my 2017 VW Passat which was purchased new from Matthew's VW. My last visit to Matthew's VW was for a new battery. from Matthew's VW. My last visit to Matthew's VW was for a new battery. More

by SAM3968 Verified Customer Verified Customer

Report | Print

My 2019 VW Atlas had recalls that needed to be taken care of by the manufacturer. I am a first time customer and feel they did a great job. of by the manufacturer. I am a first time customer and feel they did a great job. More

by larry.grace Verified Customer Verified Customer

Report | Print

Fast and efficient and repaired done on timely basis but feel that i bought a lemon. feel that i bought a lemon. More

by mareizzy09 Verified Customer Verified Customer

Report | Print