Steve Moye

My experience was great, my vehicle was repair and returned to me the same day under (4) four hours. The staff was very polite and made my experience pleasant during my issue with my vehicle. I would returned to me the same day under (4) four hours. The staff was very polite and made my experience pleasant during my issue with my vehicle. I would like to thank the staff of Catonsville Mercedes Benz for a job well done. More

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I had an absolutely horrendous experience with the Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also e Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also ended up robbing me for my car. They made a mistake on their end, and then tried to charge me an absurd amount of $116,000 for it. To make matters worse, the service manager was incredibly rude and uninviting throughout the entire process. I felt like I was constantly being brushed off and dismissed, and my concerns were never taken seriously. When I tried to escalate the issue to the general manager, things only got worse. The general manager contacted me and was blatantly rude and disrespectful. He even went so far as to threaten to destroy my vehicle, which was completely uncalled for and unprofessional. Overall, I would strongly advise against doing business with the Catonsville Mercedes Benz dealership. They clearly do not value their customers, and their service is subpar at best. Save yourself the time, money, and hassle, and take your business elsewhere. More

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We have brought our vehicles to Koons for years. We would go nowhere else! Very reliable and caring We would go nowhere else! Very reliable and caring More

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I have had my car serviced at Mercedes-Benz of Catonsville for years, and have found them to be consistently responsive and expert at meeting my needs. Catonsville for years, and have found them to be consistently responsive and expert at meeting my needs. More

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I would never refer anyone to this dealership. The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a seco The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a second opinion. They will sabotage your vehicle and you be pushing the car out using AAA. More

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The dealership was clean and service department was awesome..please keep up the great service!!! awesome..please keep up the great service!!! More

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On time. Charges as stated earlier. Outstanding service Will go in future for service and will refer others to this dealership Keep up the good work Will go in future for service and will refer others to this dealership Keep up the good work More

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Originally left a review on Google Reviews but the only responses are to positive reviews. On 7/13/2021, my wheel was damaged while my vehicle was there for tire replacement. It was also a rush job as I responses are to positive reviews. On 7/13/2021, my wheel was damaged while my vehicle was there for tire replacement. It was also a rush job as I was contacted and asked if having it returned to following day would work even though it was dropped off for a 10am appt. I told them no because I had a 730 appt in the a.m. hence requesting a loaner. I was told the video would be reviewed, my calls were not returned until days later just to tell ME to contact the tow truck driver. I was TOLD the video would be reviewed and it wasn't. I used Mercedes Roadside Assistance, paid for my new tires (3+1 deal) and services then they don't want to fess up to the damage nor speak to me. My car didn't get washed either and they tried to send me off with all four of my old tires stacked up in the cargo space and backseat of my car. I expected more from Jackie, her service manager and Mercedes. More

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1st time customer to service our 2013 GLK 250 blue tec; warranty/recall work. Steve was excellent! Disappointed there was no loaner available. Good Experience! warranty/recall work. Steve was excellent! Disappointed there was no loaner available. Good Experience! More

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Awesome experience! Service manager, Robert and service representative, Steve, were really exceptional to deal with. Kept us informed each day on progress. We’re customers for life! Thank you representative, Steve, were really exceptional to deal with. Kept us informed each day on progress. We’re customers for life! Thank you More

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