Steve Ormiston

We purchased a 2023 cadillac escalade and we are from Massachusetts so we attempted to purchase this vehicle from a reputable dealership with over 60 dealers across the country with their names on it. We Massachusetts so we attempted to purchase this vehicle from a reputable dealership with over 60 dealers across the country with their names on it. We started the transaction of the vehicle on June 3rd and did not take delivery in Massachusetts until July 1st. Once we receive the vehicle we drove it for a total of 3 days after my wife finally broke down come to find out that the vehicle was in a severe accident and the Crash deterrent system had been hot wired and bypassed as to not be alerted when driving because of malfunctioning additionally with frame damage tie rod ends not connected and a pleather of other damages that made the vehicle unsafe to drive. We are still today without a vehicle and no communication after contacting these dealership every single day just about. The dealership has completely ghosted us after spending $90,000 at their dealership. Do yourself a favor do not purchase from the dealership they have no Integrity they are not honest and they continuously lie. As the vehicle now still sits in Albany New York all I want is my money back for the vehicle and they are telling me that they are going to give me my money back but there is still radio silence I will remove this review upon them completing the transaction More

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Great professionalism. Juan was ever down to earth and extremely knowledgeable on the model car we were looking and a great experience. Juan was ever down to earth and extremely knowledgeable on the model car we were looking and a great experience. More

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Ok until you need your car serviced. Horrible overall dealing with service. Repair nit done properly. Then getting auto back in because of poor repair , scheduling out a month. Yes I Horrible overall dealing with service. Repair nit done properly. Then getting auto back in because of poor repair , scheduling out a month. Yes I had to wait a month for them to take a look at car because of repair they did not do. More

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Very friendly and knowledgeable staff. Best dealer I ever been to. It was easy and fast buying experience. been to. It was easy and fast buying experience. More

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They will take GREAT care of you! Joshua Woodbury is one of the best salesmen I have worked with. He helped us every step of the way. He addressed every concern and got us in a great Joshua Woodbury is one of the best salesmen I have worked with. He helped us every step of the way. He addressed every concern and got us in a great used/new(ish) Jeep Wrangler at a great price. They really do believe in customer service; they will make sure you feel confident about your purchase (and happy). Carlos, in finance, was WONDERFUL as well. Thank you Josh Woodbury, Carlos Nieves, and Napleton team! More

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Great Service Napleton’s Volkswagen of Orlando, is a great establishment with excellent customer service when I purchased my car, never had buying a car go so smoot Napleton’s Volkswagen of Orlando, is a great establishment with excellent customer service when I purchased my car, never had buying a car go so smooth. Josh Wofford, the finance manager, especially helped me out in navigating and finishing my deal. More

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