Kevin Montalvo
Kevin Montalvo at Napleton's Volkswagen of Orlando

Kevin Montalvo

Sales

Napleton's Volkswagen of Orlando

12700 E. Colonial Dr.
Orlando, FL 32826

Contact Me
5.0
9 Reviews

Dealership Experience

8 yrs, 7 mos

Industry Experience

10 yrs, 7 mos

Specialties & Trainings

Master Certified

5.0

9 Reviews

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9 Reviews of Kevin Montalvo

July 22, 2026

Dealership Rating
Employee Rating

One of the nicest dealerships in Orlando, they had a huge selection of different cars. I ended up putting a deposit on a 2024 Tesla, thanks again Fernando and Bryan! More

by Andrew Miller
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Fernando Rosario, Diego Valero

Jul 26, 2026

Napleton's Volkswagen of Orlando responded

Hi Andrew, we're happy you found our staff to be so supportive during your experience here at Napleton's Volkswagen of Orlando. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 25, 2026

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Employee Rating

Excellent service and great professionalism. Very attentive and highly knowledgeable. An outstanding professional who leaves you with no doubts. More

by joselo266415
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Claudio Carrera

Jun 27, 2026

Napleton's Volkswagen of Orlando responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 01, 2026

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Employee Rating

While the sales person was professional and very nice, the decision by the dealership to sell us a VW 2014 Sportswagon that needs an emissions valve replaced was low. The check engine light came on 10 min More

by michaela.fazecas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 03, 2026

Napleton's Volkswagen of Orlando responded

Hello, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.

Jun 04, 2026

michaela.fazecas responded

Good morning, it's quite simple. I was told by Felicia (who called a couple of times this week to try to "make things right") that we did agree to buy the car "as is", and that the car "passed safety inspection". While all of that is indeed true, the issue I have with this sale is that "as is" means you tell the customer about any known problem, and it is hard for me to believe that the check engine light indicating an emissions valve fault was not known to the inspector prior to sale, as the light came on 10 min after I drove away from the dealer after purchase. While I cannot prove it, I am convinced the dealer knew of this needed repair/replacement, but chose not to disclose it because that would have given me levarage to lower the asking price. Instead, you sold me a car with a known problem (this is what I believe) and now you're sorry that I made it public. What you can do to make it all go away is simply fix this for me at no charge and we call it even. Please call me to schedule the repair. Thank you.

May 14, 2026

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Great professionalism. Juan was ever down to earth and extremely knowledgeable on the model car we were looking and a great experience. More

by miguel
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Steve Ormiston, bjcole Admin, jwhite Admin, Omar Colon, Claudio Carrera , Steven Alfonso, Dylan Lemma, Juan

May 21, 2026

Napleton's Volkswagen of Orlando responded

Hi Miguel, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 08, 2026

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Great experience from start to finish! Everyone was professional, welcoming, and helpful throughout the process. Excellent customer service and a great atmosphere. Highly recommend Nap More

by Cayluhduh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Birge

May 20, 2026

Napleton's Volkswagen of Orlando responded

Hi, thank you for your support! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 05, 2026

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Employee Rating

Great experience, good people, amazing cars. Would recommend to anyone looking for used or new cars. More

by VWL
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Claudio Carrera

May 05, 2026

Napleton's Volkswagen of Orlando responded

It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

May 05, 2026

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Employee Rating

Great experience. I appreciate the car knowledge. I love my new car. Thank you guys More

by Justjustineee90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 05, 2026

Napleton's Volkswagen of Orlando responded

Thank you so much for you kind words. We hope that we are able to assist you with your next purchase!! Thank you.

April 30, 2026

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Employee Rating

Juan provided a world class customer experience he went above and beyond with our customer experience a true asset to the company best dealer experience Felicia is also a great asset More

by shainas1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Claudio Carrera , Steven Alfonso, Yann Brierre, Donyea Hall, Dylan Lemma, Adeniyi Okunlola, Niyi Okunlola, Abdrielle Rosario, Jonathan Torres, Juan

May 19, 2026

Napleton's Volkswagen of Orlando responded

Hello, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Volkswagen of Orlando so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

June 27, 2025

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Employee Rating

My daughter and I went to buy a car and worked with Kevin Montalvo. We were not sure what we wanted so he walked us through a bunch of different vehicles until we landed on the new Volkswagen Tiguan. We abso More

by Kimberly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 30, 2025

Napleton's Volkswagen of Orlando responded

Congratulations on your new car, Kimberly! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

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