Steve Owens | Page 5

Always great service I consider the service department an important part of any car purchase decision. Fact is, since I tend to keep to keep my cars for 10 - 15 years, I I consider the service department an important part of any car purchase decision. Fact is, since I tend to keep to keep my cars for 10 - 15 years, I figure the service department is MORE important than the salesperson. Steve has consistently measured not only up to the bar but past it. His staff just gets better and better. More

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State Inspection Fly By I called the service department on 4/1 after realizing that my inspection sticker had expired 3/31. They made an appointment for me for first thing 4/ I called the service department on 4/1 after realizing that my inspection sticker had expired 3/31. They made an appointment for me for first thing 4/2 (7:00 am). I was in and out by 7:50. Record time for inspection. Thanks to all for such great service. By the way, the new service area is quite nice. This was my first visit since the remodel. More

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Review comments They quickly identified 2 repair items and completed those. They also recommended several other maintenance items and explained that they could be def They quickly identified 2 repair items and completed those. They also recommended several other maintenance items and explained that they could be deferred for short period of time. More

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Honest,dependable,knowledgeable and friendly I have been a consumer of Volvo autos, using Keystone Motors since 1989. I have seen Keystone Motors transition into an excellent dealership. The sale I have been a consumer of Volvo autos, using Keystone Motors since 1989. I have seen Keystone Motors transition into an excellent dealership. The sales,service and collision departments are professional and knowledgeable. They are consumer friendly. More

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My experience with Keystone Volvo has been great. It started with the sales process when I purchased my 2011 XC 90 and to this day the service appointments and workmanship have been exceptional. If you started with the sales process when I purchased my 2011 XC 90 and to this day the service appointments and workmanship have been exceptional. If you are looking for a Volvo dealer then Keystone Volvo in Berwyn is the one for you. More

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Keystone Volvo - Berwyn is a Great Dealership! Both the sales and service people are trustworthy and reliable. Ron DenBroeder is one of the few car salespeople in the world that is easy to work with. sales and service people are trustworthy and reliable. Ron DenBroeder is one of the few car salespeople in the world that is easy to work with. Highly Recommended! More

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I recently bought my third car from Keystone and Zen Harantschuk, this time a pre-owned, certified C70 convertible. Zen is terrific to work with. There is no sales pitch, just honest advice about the Harantschuk, this time a pre-owned, certified C70 convertible. Zen is terrific to work with. There is no sales pitch, just honest advice about the different options and prices. He makes the process stress-free and also follows up on inquiries in a timely manner. It's a pleasure to work with him. It's the same with service at Keystone. Steve Owens, the service manager, and his advisors are friendly, knowledgeable and patient. Highly recommended. Paul Rosier (XC70, C70) More

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This letter of commendation relates to the outstanding This letter of commendation relates to the outstanding public reputation of Keystone Volvo and the Berwyn location in particular… For many year This letter of commendation relates to the outstanding public reputation of Keystone Volvo and the Berwyn location in particular… For many years, we have observed that the sales and service personnel exemplify that “nothing is too much trouble” and that the satisfaction of every Volvo owner is “the first concern”. Without exception, we have found the professional manner of all staff members to be knowledgeable, attentive, competent, courteous, and responsive without aggressive tactics to conclude a purchase. Alan Kirsch, Benjamin Stein, Peter Somerman, Steve Owens (Service Manager) are outstanding representatives of this fine dealership. After interacting with the sales and service associates of Keystone Volvo for almost 20 years, beginning with the purchase of our family’s first Volvo 960 in 1966, management and staff consistently respond with demonstrated integrity and goodwill. To single out one individual, sales associate Alan Kirsch is a man of principle who along with the owners, management, and his colleagues create a sense of trust in a business transaction. In spite of competition from other attractive alternatives, we return to this dealership because of the competence and trust generated by the owners, management, and the accommodating personnel of the Keystone Volvo Group. More

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I've been using Keystone Motors Berwyn to service my Volvo's for over 20 years. During this time, I've had 4 different models, all pre-owned and certified. While I did not purchase any of the vehicles t Volvo's for over 20 years. During this time, I've had 4 different models, all pre-owned and certified. While I did not purchase any of the vehicles through Keystone Motors, their consistent level of high quality service has kept me coming back. Costs are, over the long term, reasonable and I appreciate the continuity of staff. The complementary car wash is a nice touch as is the Keystone Cash program. More

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Family Business in the Best Sense First, Volvo deserves support because they made safe cars long before Ralph Nader shamed the other car companies into it. Secondly, Keystone Volvo tr First, Volvo deserves support because they made safe cars long before Ralph Nader shamed the other car companies into it. Secondly, Keystone Volvo treats the customers like family. They've always been helpful, fair and gone way out of their way to make your feel comfortable and well taken care of. They have free breakfast, generous use of loaner cars and you get the sense that they would do anything for you, going beyond what any other dealership has ever done to make sure you feel taken care of. I've been buying and having cars serviced there for twenty years. They have become trusted friends. Can't imagine going anywhere else after all this time and consistently good experiences. You know the stereotype of the car salesman etc...they shatter all that with their kindness, fairness and willingness to help under all circumstances. For me at this point, there really is no other option in this really important area. More

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