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Steve Porch
Steve Porch, MINI service Adviser, Knauz MINI
5.0

Steve Porch

MINI service Adviser

Knauz MINI

409A Skokie Highway
Lake Bluff, IL 60044

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16 Reviews of Steve Porch

September 16, 2012

Dealership Rating

"Last month,I broke the drivers seat latch on my Mini..."

- mts15

Last month,I broke the drivers seat latch on my Mini Cooper. It wouldn't stay upright. I thought I would need to get a whole new mechanism for >$500 (labor and parts). Steve had the mechanic inspect the mechanism and they were able to fix it without replacing the part. Instead of a $550 bill, I received a $150. bill, a washed car, and a loaner for 3 days while it was repaired. Thanks so much Steve and Knautz. You have my loyalty. Mary S.

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Recommend Dealer
Yes

Other Employees Tagged: Steve Porch

May 17, 2012

Dealership Rating

"Took the car in for a single manufacturer recall and..."

- minics

Took the car in for a single manufacturer recall and service advisor Steve P arranged to have an additional new recall and all scheduled service completed in this one visit. In addition, because it took more time he provided a loaner vehicle on the spot. Very pleased with the way this was handled and I appreciate the personal service touch he provided. They run a first class business!

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Recommend Dealer
Yes

Other Employees Tagged: Steve Porch

March 17, 2012

Dealership Rating

"It was a pleasant experience from start to finish! I..."

- Cabat

It was a pleasant experience from start to finish! I bought my MINI here in 2010 and they have been fantastic ever since! Took my car in for the 15K mile service and it was fast and easy. They even rotated my tires! Steve is so courteous and even noticed when people budged ahead of me in line. I highly recommend going here!

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Recommend Dealer
Yes

Other Employees Tagged: Steve Porch

March 14, 2012

Dealership Rating

"went in for scheduled maintenance, was concerned about..."

- gudchips

went in for scheduled maintenance, was concerned about after-market satellite antennae being dislodged when they did their car wash after service was done; i expressed concerns to steve, and he said he would leave a note for porters, when i picked car, there was a note from porters explaining they hand-washed it so as not to disturb antenna, and everything was great. great service, as always.

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Recommend Dealer
Yes

Other Employees Tagged: steve porsche

March 08, 2012

Dealership Rating

"I both purchased my car and have continued to have it..."

- dmarinca

I both purchased my car and have continued to have it serviced at Knauz Mini and have had such a great relationship with everyone I came into contact with. They are the best!

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Recommend Dealer
Yes

Other Employees Tagged: Danny Kuhn, Steve Porch, Dan Kuhn

February 27, 2012

Dealership Rating

"After driving Mini Coopers for 6 years we leased a Mini S..."

- hmarcus

After driving Mini Coopers for 6 years we leased a Mini S from Knauz. At 5,700 miles the clutch was serviced and diagnosed as a warranty issue. 1 1/2 years and 15,000 more miles later after the car was in for all routine service we complained about a noise in 1st gear. The service consultant told my wife it was her fault because she did not shift correctly and that an S must be driven differently than a Cooper. Knauz repaired the car and charged 10% of the price a new car! Very suspicious that the same problem diagnosed under warranty was our fault later. Perhaps the repair was not done correctly the first time. WE would have hoped that Knauz would have been our advocate instead of throwing us under the bus. Goodbye Knauz.

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Recommend Dealer
No

Other Employees Tagged: Steve Porch

Mar 15, 2012

Knauz MINI responded

We are sorry to hear that you do not feel Knauz MINI was your advocate. Our company consistently over the past 78 years has always tried to work with our customers and the manufacturer to try and provide the best customer service possible. We were able to have MINI provide assistance on the first clutch that was replaced. Unfortunately, when we asked for assistance for your second worn clutch approximately 18 months and 15,000 later MINI declined to provide assistance for the second clutch. We would love to have an opportunity to earn back your business.

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