Steve Pumphrey | Page 2

I wasn’t expecting to purchase a vehicle and Michael keep working with me until I had a deal that I couldn’t refuse. He was professional and he did not pressure me into a sale. working with me until I had a deal that I couldn’t refuse. He was professional and he did not pressure me into a sale. More

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This place is has definitely declined since my wife and I bought a Jeep from here 2-3 or so years ago. The staff we originally dealt with for our first deal were absolutely amazing, the sales rep was Karl. I bought a Jeep from here 2-3 or so years ago. The staff we originally dealt with for our first deal were absolutely amazing, the sales rep was Karl. I have since returned to this dealership, under a new name, to purchase another Jeep Grand Cherokee. The sales rep, Steven, has not been bad. But the manager that is approving and negotiating numbers has been absolutely rude and disrespectful. I came in here for my wife to test drive the Jeep and Durango that she wanted because she had to work. I informed the dealership that she had already obtained financing for the vehicle, which ever she would chose to purchase. I was told that was not an issue as B of A was a preferred lender for them. Upon agreement of trade and final purchase price the manager then states to me, we can’t use that, we have to use our banks and you will need to do a credit application here and we will do everything. Upon telling him that we were happy with the B of A rate, he told me that he’s “losing money” for me already and that in order to make the sale, we must use his banks. But 10 minutes prior I was told that B of A is a preferred bank of theirs. They also told me that since I removed the ziebart package, he was raising the care package from $1,181 to $1,499. That is unacceptable. I explained that to him, I was informed that this is what needs to happen for him to sell the vehicle to us. I have never in my life been told I have to purchase extra stuff in order to purchase a vehicle. I am unsure if it is because Andy Mohr took over the dealership or not. I have also never been told by a dealership that I MUST use the bank of the dealerships choice. But it’s just not been a satisfactory experience. I will never advise people to visit this place to search for a new vehicle. More

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The best good service great hospitality and most important they take care of you with the best deals important they take care of you with the best deals More

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I appreciated Mike and Steve taking the time to answer all questions and provide needed detail to make the best choice. Thank you, Mike and Steve! all questions and provide needed detail to make the best choice. Thank you, Mike and Steve! More

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I have nothing but good to say about Champion’s service department. My wait time was very reasonable (for oil change and tire rotation). There were personnel changes since my last visit and the manager of department. My wait time was very reasonable (for oil change and tire rotation). There were personnel changes since my last visit and the manager of the service department came to me to explain them. More

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Fast friendly helpful went smooth and easy. Expect no issues out of your car deal Expect no issues out of your car deal More

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As always the Falcon family and Steve Pumphrey treats you like family! Exceptional service every time. Wouldn’t buy a car anywhere else! Steve is exceptional and honest! You can not find a nicer guy to do bu like family! Exceptional service every time. Wouldn’t buy a car anywhere else! Steve is exceptional and honest! You can not find a nicer guy to do business with! More

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Rodney has a friendly personality but lacks in depth product knowledge compared to other salespersons we have worked with at other dealerships. I find that the European dealerships have far better sales product knowledge compared to other salespersons we have worked with at other dealerships. I find that the European dealerships have far better sales staff than the American dealerships. More

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Great dealership! Friendly & they have a better stock of cars then any other I have been to! cars then any other I have been to! More

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Steve was really great to work with purchasing our van. He listened to our concerns and was able to help us reach a point where we felt comfortable purchase a new vehicle. The whole staff was excellent and He listened to our concerns and was able to help us reach a point where we felt comfortable purchase a new vehicle. The whole staff was excellent and accommodating through the purchase process and were especially kind to our young children More

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