Steve Rittter | Page 9

On February 28, I bought a '13 V-6 Challenger, and had a great sales experience. I had it for 18 days when Dave Lantz in Service called and said that there was a fire hazard recall on my new car. I to had a great sales experience. I had it for 18 days when Dave Lantz in Service called and said that there was a fire hazard recall on my new car. I took it back to the dealer and was provided with a free rental while Chrysler, Ourisman and I figured out where we went from there. As more information was known, Chrysler determined that many similar V-6 Challengers had defective battery cables when assembled and the cars could catch fire, even with the motor not running. Chrysler worked quickly with a fix and Ourisman was in the process of repairing my car, but my wife and I were very anxious about accepting the car back at our home and our garage, and frankly could not accept the idea of a probably okay repaired car, at the risk of losing our home from a car fire. We decided to work with Ourisman and Chrysler to trade the car in and buy a no-recall Challenger. Mike Lewis, the GM at Ourisman, went to bat for us with Chrysler. He located my Challenger's long lost twin sister at another dealer about 20 miles away and brought it to Ourisman. He worked a deal to trade my 18 day old car, and also worked with Chyrsler who provided financial incentives, too, to get the deal for another '13 Challenger done. Everyone involved, Chrysler, Ourisman and my wife and I addressed both sides' concerns and worked out a deal that allowed us to take home the twin Challenger, built before the recall period, at a monthly rate that was affordable, and actually still less than the '10 Challenger that I traded in February. When I bought my '10 Challenger and my first '13 Challenger, my wife and I were treated like we were something special, and we really are not, just a person in love with Challengers looking for an excellent dealer to work with, but when we ran into a bumpy road with the fire recall on the first '13 Challenger, Mike and company ratcheted the great care up another notch or three. To say that we have been impressed with Ourisman would be like saying the Ravens had a good year last year. Ourisman has been beyond outstanding. When they say that anything less than excellent is considered to be a failure, they will walk the walk and not just talk the talk. This is the Chrysler, Dodge, Jeep, Ram dealer to talk to, folks. Well done, Mike and company! More

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dropped by without appt - flasher not working - fixed immediately with only a parts charge! Visited my original sales staff while there...always friendly and helpful. immediately with only a parts charge! Visited my original sales staff while there...always friendly and helpful. More

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This has been our best experience ever buying a car (2012 Dodge Durango Citadel). Jim Olney was our Sales rep and he was friendly and easy to work with. Juan, the Finance Mgr, was very courteous and efficien Dodge Durango Citadel). Jim Olney was our Sales rep and he was friendly and easy to work with. Juan, the Finance Mgr, was very courteous and efficient with qualifying and paperwork. After our purchase, we decided to purchase running boards and had the pleasure of working with Steve Ritter, the Service Manager, and we were treated like valued customers. We'll definitely recommend Ourisman to all of our friends & family! More

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