Steve Rodriguez | Page 2

The staffs at service department are friendly and professional . They show a good communication skill on illustrating the service process clearly, and my car is maintained on time as expected. professional . They show a good communication skill on illustrating the service process clearly, and my car is maintained on time as expected. More

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I been a customer for many years every time I come for service I have a great experience. Everyone goes above and beyond to help. Alfredo is fantastic service I have a great experience. Everyone goes above and beyond to help. Alfredo is fantastic More

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AVOID THIS DEALERSHIP! ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front of the whole showroom. That is just unacceptable behavior from a manager. I have purchased many many cars, but this was the worst customer service experience ever. Chris has no manners and no customer service skills. Maybe he needs some training. Earlier that day, we had agreed on a price, we came back just few hours later to purchase after getting our payment and documents and they increased the price by a few thousand $.. Wasted our time. They have an unfair, unethical business practice. Also they have mark ups on all their cars. So this is one of those mark up stealerships. AVOID! That same day we went to another Mazda dealership and got the same model, spec at a much lower price. My Advice: Shop around and Avoid this dealership at all cost if you value your time and want a fair and honest experience More

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A#1 dealership. I've bought many vehicles there, and I'm always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. More

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These people, particularly management, are very dishonest and untrustworthy. Con artist is the perfected word. Insisting on selling a used car with mechanical issues and charging extra tax which is a scam. and untrustworthy. Con artist is the perfected word. Insisting on selling a used car with mechanical issues and charging extra tax which is a scam. BRING YOUR OWN MECHANIC and make sure you check fine print before signing anything with these deceitful people! More

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Excellent customer service!! This was by far the best car buying experience my wife and I have ever had. Once we spotted a car that we were interested in, we sent an email. Our sa This was by far the best car buying experience my wife and I have ever had. Once we spotted a car that we were interested in, we sent an email. Our salesman, Gilton, wrote back minutes later. We were able to negotiate the price and they had the vehicle ready for us to look over and test drive when we came in. There were a couple of small things that needed to be addressed that should have been caught during the inspection. However, they immediately took it to the shop and had it taken care of right away. Since the price was already agreed upon, there were no upsells of any kind. They asked one time if we wanted an extended warranty. Of course we declined since that is what an emergency fund is for. The general manager, Steve Rodriguez, was amazing and has worked there over 20 years. Customer service and customer satisfaction are stressed from the moment you step foot onto the property until you leave with your new vehicle. We will definitely recommend anyone visit them for their next purchase. They have three dealerships: Mazda, Ford, and Honda. Go visit them today. More

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White glove service I had the pleasure of being helped by Steve Rodriguez. He informed of every step the process was going to take. He called me to inform me that a part I had the pleasure of being helped by Steve Rodriguez. He informed of every step the process was going to take. He called me to inform me that a part needed to be ordered and the work would be completed the next day - something he has already eluded to when I brought the car. Since he had planned for a replacement car during the repair, there was absolutely no inconvenience for me. He also called me with some recommendation and qualified the criticality - for me to choose what I deemed to be important. Finally, my car was washed, I received a detailed document of the work done as well as the unit price of everything done. I had a brief conversation with Ravi Sapkota to discuss the estimate foe resale which I intend to do shortly. I am so impressed!. More

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God dealership Bought my CX5 from Russell & Smith Mazda. I was under the gun since my previous car had been totaled & my insurance coverage for rental car was runnin Bought my CX5 from Russell & Smith Mazda. I was under the gun since my previous car had been totaled & my insurance coverage for rental car was running out. Steve Rodriguez treated me fairly and with respect. So far this is the only dealership in the city in which I, as a woman, have had a positive ineraction with all the staff, and especially Mr. Rodriguez. Even Finance was professional and not overly pushy. Highly recommend Russell & Smith Mazda. More

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WHAT A TEAM ! My husband and I just bought two beautiful Mazda (a Mazda-3 and a Mazda-6 Grand Touring). Gilton Hugget is our guy ! he is professional and so thorou My husband and I just bought two beautiful Mazda (a Mazda-3 and a Mazda-6 Grand Touring). Gilton Hugget is our guy ! he is professional and so thorough in his explanations. When you deal with Gilton, you want to buy the entire dealership ! You can tell that he loves his job and it is not surprising that he is the number 1 as Mazda Sales Consultant ! Trey Bodwin is also exceptional ! He made the financial aspect of the deals absolutely painless. Stephen Rodriguez, the Sales Manager makes you feel at home and is also extremely helpful. Thank you to a formidable team ! More

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buy & service all in one great place i am a nurse, & i get honest interactions at R &S Mazda. Bought 2 miatas, sold 1 here with the most courteous salesman Gilton, and Nathan is my BFF w i am a nurse, & i get honest interactions at R &S Mazda. Bought 2 miatas, sold 1 here with the most courteous salesman Gilton, and Nathan is my BFF when it comes to service! All the staff is always kind when I come in, and prompt. Thanks Steve for retaining these guys - always enjoying doing business here! Also, I have to mention the shuttle service is always safe driving me!! More

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