Steve Steele | Page 15

Sales and service are top notch. I, have leased or bought 10 vehicles over last 18 years. I, have had nothing but exceptional service from Bradshaw during that time. They have no emp I, have leased or bought 10 vehicles over last 18 years. I, have had nothing but exceptional service from Bradshaw during that time. They have no employee turnover which says a lot in today's business climate. I, have dealt with same people in those 18 years and they know my needs and wants when it comes to a car lease or purchase. More

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It was great Had a great experience. Will definitely be back. Everyone was knowledgeable and very helpful. Not enjoying having to write a review though! Thanks for Had a great experience. Will definitely be back. Everyone was knowledgeable and very helpful. Not enjoying having to write a review though! Thanks for the help. More

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Great experience working with Steve Steele Steve was great to work with and all details were explained thoroughly during the purchase process. I was also introduced to the service department a Steve was great to work with and all details were explained thoroughly during the purchase process. I was also introduced to the service department and was very impressed! More

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Purchase of a 2015 Acura MDX We met with Steve Steele to first consider a new car purchase but decided to review the 2015 MDX vehicle that were returned from the lease program. We met with Steve Steele to first consider a new car purchase but decided to review the 2015 MDX vehicle that were returned from the lease program. Steve did a very good job of hosting us through the process. The negotiating process was handled by the F&I Manager and that experience was not handled very well. When we discussed price the his statement was the dealership did not make any money on car leases that the profit was made by Acura. As a customer I am not concerned which party makes the profit but that I get the best buy for my dollar. I believe there was room for negotiation but in the end we bought the vehicle as priced. We also had to wait 25 minutes for the for the availability of the F&I Manager to close the deal or sell us the extended warranty and the environmental protection packages; this was inefficient and others in the organization should be empowered to make this part fo the sale. Waiting to spend $40,000 with a company is not a cutomer focused prcoess. More

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My buying experience at Bradshaw Acura I have bought many cars in the past, and have been to many different dealerships. Bradshaw Acura was by far the best buying experience for me. Very pr I have bought many cars in the past, and have been to many different dealerships. Bradshaw Acura was by far the best buying experience for me. Very professional staff which took the time to explain all the details, whether it be the cars electronics or financing the deal . I would highly recommend Bradshaw Acura. More

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Purchasing a 2016 Acura MDX We were interested in replacing our 2006 MDX with a 2016 MDX. We started the process with an internet search of SC, GA, and NC dealers regarding avai We were interested in replacing our 2006 MDX with a 2016 MDX. We started the process with an internet search of SC, GA, and NC dealers regarding availability and price. Bradshaw Acura (through Steve Steele) provided prompt responses with specific pricing that was competitive with other area dealers (plus the documentation costs were much lower). We stopped by the dealership two days later and Mr. Steele provided a thorough but low pressure introduction to the car, This introduction took over an hour because of the variety of options available with the Technology package (plus our inability to grasp some concepts on the first demonstration). Mr. Steele exhibited extensive knowledge of the car's features and technologies and he took time to preset many of these features for us. However, there was no hard sell for additional equipment or extra insurance. The price was exactly as quoted on the emails and the sales process was friendly and relatively quick. We highly recommend Steve Steele and Bradshaw Acura for anyone interested in purchasing an Acura. More

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Another Superb Experience I have been buying/leasing cars from JJ at Bradshaw Acura for 13 years and he never leads me astray. He and his team always make sure my needs are me I have been buying/leasing cars from JJ at Bradshaw Acura for 13 years and he never leads me astray. He and his team always make sure my needs are met, work with you and make sure you are 110% satisfied. You will never go wrong. This was my first experience working with Steve Steele and I couldn't have been more satisfied. He walked me through every detail of my car, helped me make sure it was set to my specifications and followed up twice to make sure everything was working and to see if I needed any additional help. I am comforted in my purchase knowing and trusting that his commitment to me as his customer is genuine, professional, and guaranteed to exceed expectation. Count on it. M More

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No pressure and patience! Thanks to Steve for his patience!! He worked with my husband and I in the limited amount of time we had. In fact, my husband was involved by phone onl Thanks to Steve for his patience!! He worked with my husband and I in the limited amount of time we had. In fact, my husband was involved by phone only until he was able to leave work to sign papers. Steve and JJ were informative and walked us through the process very clearly. We did not feel pressured in the least. Patience was granted as I contemplated over color (even had to walk away for a few hours!). They affirmed the importance of this decision and did not rush me. In fact, they pulled both cars side by side so I could contemplate! It was a pleasure to work with the Bradshaw team. They valued our time and made the purchase experience extremely pleasant. More

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Absoluely! This is the second auto that we've purchased from Bradshaw Acura (the first being 13 years ago and we still have it!). I was met outside the dealersh This is the second auto that we've purchased from Bradshaw Acura (the first being 13 years ago and we still have it!). I was met outside the dealership by Steve Steele who was very professional and courteous. We knew what car we wanted, but had not driven one. Steve took care of that quickly, and we were sold. I thought I had done my homework regarding price. Steve beat that number by about $2 thousand! Once we agreed that this was the car, just not the color, Steve said "no problem," we'll get you what you want - and did - quickly! At delivery three days later, Mike had all the paperwork ready for my signature and the finance process was done in mere minutes. It was great! Steve took all the time necessary to explain all the "what for" and "why nots," and I departed the dealership feeling pretty confident of my ability to operate the new car! As a follow on to Steve's previously stated assistance, my wife and I took the car on a trip out of town. It was Saturday evening, just before 6PM, and we were in a church parking lot preparing to attend a 6PM wedding. My wife put her purse in the trunk, along with a couple of other items, and we tried to close the trunk. No luck! It would not stay closed. I tried every way I could think of to make the trunk stay closed. My concerns were that we were going to be late for the wedding, and I was going to have to drive 250 miles back home on a holiday weekend with my trunk open! The manual didn't have the answer. I called Steve on his cell phone. His question to me was: You didn't try to leave your key in the trunk, did you? Viola! My wife's purse contained the extra key! Problem solved!!!! That was great trouble-shooting and saved the day! Needless to say, we're very, very happy with the way we've been treated by Bradshaw Acura personnel. We'll be back! More

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Great experience Awesome customer service!!! Mike Kelly went above & beyond for me on this purchase....I was tied up at a wedding all day & he & my husband drove to t Awesome customer service!!! Mike Kelly went above & beyond for me on this purchase....I was tied up at a wedding all day & he & my husband drove to the Westin Saturday evening & I signed the papers during the reception in my bridesmaid dress & everything! More

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