Steve Thompson | Page 13

USED MINI Went to test drive a 2003 MINI Cooper thinking it was too late in the day to purchase, having to get to school and person who gave me a ride there had Went to test drive a 2003 MINI Cooper thinking it was too late in the day to purchase, having to get to school and person who gave me a ride there had to be home to meet children. They got the work done and papers signed very quickly. Both Daniel and Steve were great to work with. More

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Stellar Service Can't say enough about Stacia she was wonderful to work with! I highly recommend her! There was no sales pressure and she was very thorough in expla Can't say enough about Stacia she was wonderful to work with! I highly recommend her! There was no sales pressure and she was very thorough in explaining everything to me. Steve Thompson was also excellent! It is well worth traveling accross town to Interstate Ford as the service is stellar!! on a scale of 1 to 10 I give a 20 More

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The Best Car Buying Experience, Ever. After several months of online researching and reading reviews and reports, I decided it was time to sit in a few of the top cars I chose. Being 6'3", After several months of online researching and reading reviews and reports, I decided it was time to sit in a few of the top cars I chose. Being 6'3", I usually hit my head getting into or sitting in the newer crossovers. I finally sat in an Edge and Escape, the Escape sold me. I decided to look around the Denver area for an Escape that would suite my wife and me. I called up Stacia at Interstate Ford in Dacono and talked for a few minutes. She was very helpful and did not "sell me." She answered my questions and the time we spoke was very low key and helpful. The following night I just wanted to go in and test-drive the Escape. I called Stacia to set up a time and she said her husband Quienten "Q" would help us. We showed up at the dealership and Q was waiting for us. Q showed us some of the features before we set out on a drive. We decided right then that this was the car for us. We came back to the dealership and made a deposit so we could pick it up the following day. We arrived the following day and Stacia had our car setting out front all ready to go. We sat in the car and Stacia went over all the features and made us feel comfortable about our new car. She programmed our phones to work with the car and explained in detail all necessary items so we could enjoy the new car and not be overwhelmed with all the features. She emphasized that if we needed to come back in for refresher training or to ask questions about some features or functions, we were to give her a call and she would be glad to help. We then went into the dreaded finance office, but it wasn't. Steve was very pleasant to work with and explained all the other options available to us. Most we declined and did choose one of the options. Steve did not pressure us in the least bit. He was more like a guide along the treacherous finance waters. We talked about camping up in the mountains and enjoying the outdoors. He explained what to expect for registration and showed us the sales tax and how it was computed. After we were done with Steve we talked with Stacia a bit more and drove home a very satisfied customer. We do not buy new cars often but this experience made that transaction very pleasant and enjoyable. I consider Stacia and Q friends. They have an enthusiasm for life and are just nice people. They both have smiles on their faces and are the people you want to be around. I know I will be stopping in at times to just see how they are. Steve in Finance and Adrien in Service are exceptional people to work with and every person we have dealt with at this dealership is wonderful. We have been using Interstate Ford to have our diesel truck serviced and Adrien has always been very helpful in explaining what is wrong with our truck when we bring it in. I consider Interstate Ford our dealership now. More

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Bought a mustang for my son Great sales rep. Very personable. Seemless sales process. This was my son's first real car. He loves it. This will be our only place to get cars from Great sales rep. Very personable. Seemless sales process. This was my son's first real car. He loves it. This will be our only place to get cars from now on. More

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Excellent Customer Service My husband and I came to this dealership after discovering the used vehicle we were looking for on their website. We have been in the market for a Toy My husband and I came to this dealership after discovering the used vehicle we were looking for on their website. We have been in the market for a Toyota Tacoma for some time now and we were discovering that these trucks go quick! This meant we were on the road that Saturday morning from Denver to check it out. When we arrived, we took our time walking the entire lot to check out the inventory. We appreciated the fact that no one from the sales team jumped on us right when we arrived. After taking our time, we entered the dealership and were greeted by Cody who was welcoming and friendly. We knew exactly what we were there for so we asked him about the Tacoma. Turns out the truck had recently arrived on the lot and had not yet received the initial inspection or detailing, but Cody did not hesitate to show it to us. He pulled up the truck for us to look at and test drive. In our past experience, we have always had an employee ride with us when we test drove a car-not here! We really appreciated this because it gave us time to talk openly about the vehicle without the pressure. After a nice long test drive (which was encouraged by Cody) we sat down to talk numbers. I think that most people would agree that this is the least enjoyable part of the process, but Cody made it easy and painless. We were trading in our current vehicle and knew that it would need some work to be able to resell, so the trade-in value was not much of a surprise. While talking through the numbers another customer saw the Tacoma and took it for a test drive. Needless to say this definitely put the pressure on for us to make a final decision as the gentleman had expressed sincere interest in purchasing the truck-again, with our past experience looking for a Tacoma we knew this truck would be sold that day if we did not accept the offer (especially when the truck is priced right with great mileage!). We gave verbal confirmation to Cody that we wanted the truck and he got it into their shop immediately for inspection and queued up the paperwork right away. We were at the dealership all afternoon, but it was a very busy day at the dealership and their team needed time to do the inspection and detailing; to be expected. It was discovered that the truck needed new brakes which meant that we could not take it home that day. Kind of a bummer, but we appreciated the honesty and now we have a truck with brand new brakes! We completed the financing and paperwork with Steve who was very knowledgeable and efficient, which we appreciated after being at the dealership for some time. He did provide us with extended warranty options with no pressure to purchase. The "cherry on top" of our entire experience was that Cody offered to drive the truck to us when it was done in the shop. WOW! We know this is not mandatory when getting a new vehicle so we were fully prepared to drive back to the dealership to pick it up. Cody insisted that we meet him halfway to Denver where we traded vehicles. When we met, the truck was detailed, looking good, and ready to take home (with new brakes)! Overall our experience was "Excellent!" and we are happy with our new purchase. We will definitely be recommending Interstate Ford and Cody to friends and family in the market for a new vehicle. Thank you for a great experience! More

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Best Experience Ever! This was the best experience we’ve ever had purchasing a vehicle! After an extensive internet search, we thought we had finally found the vehicle we This was the best experience we’ve ever had purchasing a vehicle! After an extensive internet search, we thought we had finally found the vehicle we had been looking for at Interstate Ford. With one phone call, we were connected to Stacia, who was awesome to work with. Since we live over 200 miles away from the dealership, we had to rely on her to give us accurate descriptions of the vehicle and its features, as well as answering a multitude of questions. We decided it was worth making the trip to Interstate. When we arrived, Stacia had the vehicle waiting near the front door, and met us with her friendly smile and obvious enthusiasm for her job. She gave us an overview of the vehicle’s features, and we set out on a test drive. We were sold! We returned to the dealership to do the preliminary paperwork, which she had prepared in anticipation of our visit. There were no surprises---everything we had discussed by phone was honored---no hidden costs, etc. She introduced us to Steve in the Finance Dept., as well as Q, another competent member of the sales team. (At this point we need to mention that Stacia had been suffering with a medical concern throughout the time we had been working with her by phone as well as in person, yet she continued in such a professional manner. The day we drove to the dealership, she made the extra effort to come in just to meet with us, when she should have been home in bed. She was thoughtful in getting us acquainted with Q in the event she was not able to return the following day to finalize our deal and pick up the vehicle. She is one in a million!) Due to our own time constraints, we opted to complete the paperwork the next morning. They were more than gracious in meeting our needs. We returned the following morning, and were greeted outside by Q, who explained that Stacia was too ill to be there. He continued in the same friendly manner she had started. In Finance, Steve had all of our paperwork ready. He, too, was friendly, efficient, and professional. He explained all options available to us, yet there was never any pressure to purchase additional services or anything else. What a difference from most financial departments! We completed the financial portion of the deal promptly and painlessly. Q then took us out to our new vehicle, which he had parked by the front door. It was detailed to perfection! He demonstrated the numerous features on the vehicle, and patiently taught us how to use them, making certain we felt comfortable with our new vehicle. He was great! Interstate Ford is truly different from most dealerships! There is no hassle, they honor what they agree to, and they make their customers feel like they genuinely appreciate their business. As we drove off in our new Explorer Limited, we knew we had made the right decision. We will definitely recommend Interstate Ford to family and friends! More

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Not the typical shark tank circling for prey. I entered this dealership with an idea of what I wanted to purchase. I met my salesman with a handshake and proceeded to inform him my desires. He sta I entered this dealership with an idea of what I wanted to purchase. I met my salesman with a handshake and proceeded to inform him my desires. He stated he would show me the inventory. After some window sticker readings, I found the truck I would purchase that day. I explained my last Dealer purchase and the fears I had coming to this one. He addressed my concerns and stated this was a different experience. I filled out my paperwork and waited for financing where I met the man that would help me make my dreams come true. The finance manager took interest in my profession and put aside the paperwork to talk about our interests. He explained everything in detail and to my satisfaction. He took his time and made sure I had no questions prior to signing anything. He showed me multiple options for my financing and helped me with gaining a better understanding of what I was buying that day. Overall, the experience was about 4 hours. And was handed the keys as well as peace of mind leaving the dealership. Thank you both to my salesman and finance manager. More

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Honest, down to earth and professional. My family has purchased three vehicles from this dealer and each time we are treated like VIP's. Cody feels more like a friend at this point who und My family has purchased three vehicles from this dealer and each time we are treated like VIP's. Cody feels more like a friend at this point who understands that "the deal" is based on professionalism, honesty and just being down to earth. He is a great guy who truly makes the experience a pleasurable one and the dealership is full of people who really seem to enjoy their jobs. It's nice to always see the same faces there as well. They have little to no turnover since we have doing business with them. I have recommended them from the first trip there and will continue to do such as they truly defy the stigma that car dealerships mostly have. More

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Most agreeable car purchase experience ever Daniel Snider provided friendly, efficient service. He found the perfect Focus ST and made the road trip to pick it up from a WY dealer. His patienc Daniel Snider provided friendly, efficient service. He found the perfect Focus ST and made the road trip to pick it up from a WY dealer. His patience and desire to get exactly what we were looking for was much appreciated. The deal was painless and enjoyable in a friendly, relaxed environment. We appreciate having such quality sales and service so close to home. More

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No "Used Car Dealer" feel here No pressure, extremely friendly, fair trade-in values. They work with you until you have want you want and if they don't have it, they will work with No pressure, extremely friendly, fair trade-in values. They work with you until you have want you want and if they don't have it, they will work with you to get it. We didn't think it was going to be possible to get a truck in our price range with the options we wanted and still get low miles. Well, guess again, we just did. We worked with Dennis Blair, Mike Henninger and Steve Thompson directly. They are all great! Felt like we were friends by the end of the deal. If you're lucky (like me) you even get hugs. :) Thanks guys for a GRRRREAT EXPERIENCE! We would recommend this dealership to all of our friends, family and all who will listen. ROCK ON- HAVE FUN! More

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