Steve Tuschen | Page 17

Vehicle not explained properly prior to purchase, after purchase told by management that customers need to do more research themselves instead of relying on asking the dealership questions. No assistance i purchase told by management that customers need to do more research themselves instead of relying on asking the dealership questions. No assistance in resolving issue if it would cost the dealership money. I was told management was not able to help at this time with resolving my issue since it would cost them money, I worked at a dealership- I am very aware of what actually can and can’t be done. Dealership does not stand by their return policy, even when offering to purchase a different vehicle in exchange- policy states 300 miles OR 3 days. Not and, not whichever comes first. This was not upheld as the drive home was over 300 miles. The only solution given by the dealership was to take a 20k loss on trading it back in. Customer service is top priority supposedly, but rather than take a small loss on doing right by the customer to create long term business, rapport, and referrals, it will cost significantly more in negative feedback to the community, legal fees on policies, and lost business from as many prospects as possible. Sold a vehicle without answering the vital questions or information needed to make an informed decision, and then unwilling to help after the fact due to the cost, show where customer priorities are. More

by Jordang651 Verified Customer Verified Customer

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You had my car for a week and a half for recall work. Nothing was done, All I got out of the ordeal was a car wash. Nothing was done, All I got out of the ordeal was a car wash. More

by none24 Verified Customer Verified Customer

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Always a smooth and painless experience. Matt is always incredibly helpful, kind and respectful individual! Matt is always incredibly helpful, kind and respectful individual! More

by caderasound Verified Customer Verified Customer

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I had a great truck-buying experience with the whole team at Walser Roseville GMC. I recommend them. at Walser Roseville GMC. I recommend them. More

by rob@mnbound.com Verified Customer Verified Customer

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The check engine light came on the day after I picked up my car. When I brought it to the service at your company, they looked at me and shrugged their shoulders because the error was not active and they ha my car. When I brought it to the service at your company, they looked at me and shrugged their shoulders because the error was not active and they had an aftermarket analyzer tool so it was a complete waste of time to bring it there and now I have to figure out what to do. More

by margomills33 Verified Customer Verified Customer

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Work is done on time at a reasonable price. People are Friendly. Seem to know what they're doing. People are Friendly. Seem to know what they're doing. More

by dajr48 Verified Customer Verified Customer

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I purchased a 2021 Yukon and had a good experience with their customer service as an out of state customer. I drove 10 hours to pickup the vehicle. The issue was with the vehicle itself- within a few hours their customer service as an out of state customer. I drove 10 hours to pickup the vehicle. The issue was with the vehicle itself- within a few hours of driving the audio system starting cutting out every 20 seconds, and within the first few weeks the windshield started leaking. Their response to me was “that’s why we sell extended warranties”. Which isn’t wrong- but still something to keep in mind when I had issues within hours of purchase. The windshield needed a reseal, and I haven’t had the audio looked at because it will probably be spendy. Overall, the purchase experience was good, they gave me fair value for my trade, but following was disappointing. More

by Catherine.cagle Verified Customer Verified Customer

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The facilities appeared to be clean and organized. The location is convenient and the staff were all very friendly and eager to assist us. Our salesman Adam was knowledgeable and pleasant to work with The location is convenient and the staff were all very friendly and eager to assist us. Our salesman Adam was knowledgeable and pleasant to work with. We will definitely recommend him to friends and work with him in the future when looking to upgrade vehicles. More

by deankirchberg Verified Customer Verified Customer

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I've been treated like an intelligent, knowledgeable person and never felt pressured or taken advantage of. Everyone is friendly and professional. person and never felt pressured or taken advantage of. Everyone is friendly and professional. More

by COLORADOLASS Verified Customer Verified Customer

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Poor communication, no customer service standards, feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wi feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wife called and the service advisor hung up on my wife and when she called back he said he had to move cars and that is why he hung up, I’m a paying customer and I would think they would like to make the customer happy but I guess not. I will not be buying or servicing any vehicles at this dealership. You will get the runaround and not a straight answer from the advisors. The SUV is still at the service shop with no updates it’s unacceptable. I do understand that stuff happen with delays but at least call with daily or bi-daily updates. More

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