Steve Ward | Page 2

What a wonderful experience. I’ve recently had several bad experiences with other dealerships in bountiful so I was hesitant to go into Toyota bountiful. However, they were wonderful to work with and fair bad experiences with other dealerships in bountiful so I was hesitant to go into Toyota bountiful. However, they were wonderful to work with and fair. Will be going back as soon as I need. More

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The employee who helped us was dismissive and rude. We had an appointment but after two hours they still had not started work on our car. had an appointment but after two hours they still had not started work on our car. More

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Tiffany Vierig was fantastic. Friendly, well informed on the vehicles we looked at, extremely pleasant. Tiffany and Daniel Sanchez had all the paperwork prepared before I came in to finalize the sale . Ove the vehicles we looked at, extremely pleasant. Tiffany and Daniel Sanchez had all the paperwork prepared before I came in to finalize the sale . Overall the best car buying experience ever. More

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Very courteous, friendly and efficient. They did a great job and were easy to work with. The the layout of the dealer is somewhat disfunctional. great job and were easy to work with. The the layout of the dealer is somewhat disfunctional. More

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Work was done improperly and my air bag light is one with the same code can’t get any return phone calls and my car had damage that was not there when I dropped it off and I was never able to speak to a serv the same code can’t get any return phone calls and my car had damage that was not there when I dropped it off and I was never able to speak to a service manager he avoided me More

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Did a great job. Very professional and knowledgeable people. They repaired the problem with my vehicle that other dealerships said there was no problem Thank you people. They repaired the problem with my vehicle that other dealerships said there was no problem Thank you More

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The service and attention to detail was exceptional. Toyota Bountiful service team have exceptional knowledge and expertise of my 2017 Highlander Hybrid. They clearly explained my options in servicing Toyota Bountiful service team have exceptional knowledge and expertise of my 2017 Highlander Hybrid. They clearly explained my options in servicing my SUV and kept me updated throughout the process. I would absolutely recommend taking your vehicle to Toyota Bountiful. More

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Even though I have aged out of the 24 month service plan with my purchase, I still go to Toyota Bountiful for excellent regular service! with my purchase, I still go to Toyota Bountiful for excellent regular service! More

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Great customer service I would visit them again, great customer service and the snack bar is awesome.i really enjoyed my time there, very riendly vibes. i would recommend th I would visit them again, great customer service and the snack bar is awesome.i really enjoyed my time there, very riendly vibes. i would recommend them. More

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Lies, threats, and intimidation by staff at Bountiful To Let me share with you my experiences at Toyota Bountiful. The check engine light came on my 2000 Toyota Corolla. The service writer, Andrew Slade, Let me share with you my experiences at Toyota Bountiful. The check engine light came on my 2000 Toyota Corolla. The service writer, Andrew Slade, lied to me regarding the cause of the check engine light. He told me it was the catalytic converter. I went home. Reset the check engine light. It never came back on for another 14,000 miles and more than a year until I finally sold the vehicle. When I picked up the Corolla, Andrew threatened me. First he told me the vehicle would not pass emissions testing. This was a lie. The car had passed emissions testing three weeks prior. Then he told me the car would ‘blow up and kill me’. I am not an idiot. These were more lies. When I brought this to the attention of the Service Manager, Steve Ward, his reaction was to gather a room of employees, to tell me he had contacted Utah DMV and reported the registration on my vehicle had been obtained fraudulently. This was another lie. When I brought this to the attention of the General Manager, KC Waterbury, he found nothing wrong with any of the lies, threats, and intimidation. Guess it’s just the normal method of operation at this dealership. When the Operation Director, Denim Simkins, spoke to me about all the above, he personally vouched for all these fine gentleman and he had never had one complaint. Well, that was another lie. I had been scammed by the service department one year prior. That incident was with the service writer, Joe, regarding fuel injectors. When I brought in documentation on the correct price for the repairs, Joe told me, “This is not a XXXXX Flea Market and you cannot XXX me down.” Joe used two racial slurs which this website is insisting I remove or they will not post my review. A $600 refund from the owner, Kirk Bengtzen, was partial compensation for being overcharged and the comments from Joe. I contacted Kirk Bengtzen a few months after meeting with him to find out why there had been no follow up, accountability, corrective action plan, or other investigation into the corporate culture where lies, threats, and intimidation were not only allowed but encouraged from management down to techs. His response was he considered the matter closed. I told him, I was sincerely sorry he thought the way I was treated was acceptable in any manner. Also, Toyota Bountiful uses unethical practices on social media having their employees post as customers. The review on Facebook on Feb. 19, 2019 by Manoj Sharma is one such review. More

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