Steve Wenham | Page 21

Poor customer service I have been a loyal customer since before it was Roseville Toyota. I have purchased numerous cars over almost 20 years and have always had a great exp I have been a loyal customer since before it was Roseville Toyota. I have purchased numerous cars over almost 20 years and have always had a great experience.....until this last time. I purchased a brand new 2013 sienna. I had problems almost immediately. Took the van in numerous times to have the leather fixed (Dealer works), the pannel on the drivers seat , trim on driver window coming down when window was rolled down, chair arms tightened, blue tooth system reset and several trips back (including leaving both my phone and van there), arm bolt covers reinstalled numerous times, and much more. Each time they fixed the problem i ended up going back and leaving my car. The last few times the panel on the driver seat came off they started hassling me. One service manager tried to charge me to fix it. Each time i insisted that they fix the problem at their cost. Then I started dealing with a service supervisor. He seemed really helpful in the beginning. ..then after the last time the seat frame came off he ordered parts and had me bring it in. When I came to pick it up to my suprise the paperwork said things like "one time good will fix" and seat problem due to outside source or something to that effect. And after market seat heater etc. I refused to sign the paperwork and left. I called and played phone tag with Cole for about 2 weeks then finally got him. I told him I bought the van brand new from the dealership so how could anything be after market? I have owned 3 other siennas and never had these problems. Also what outside influences? ?? I am large but am 80 lbs lighter than I was with the other 2 vans, so if its not my fat butt what could it be? My children are older and totally out of the kicking my chair phase. Other than being irritated I have never yelled or swore at anyone at Toyota! Our last conversation where he basically told me this was my fault ended mid sentence (me speaking) with a dial tone. I called him back and got his voicemail, so did he hang up on me??? I have been planning to go back and purchase a car for my daughter.....not so much now!!! I will be talking to my lawyer in the near future. I have never hated a vehicle I have purchased from this dealership.before now I just wish they would take it back!! Oh and I have also taken it to Maita several times because its closer. More

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