Steven Cuevas | Page 2

Precision Honda responded

Anthony N, Thank you for choosing Precision Honda and sharing your experience! We are delighted to hear that Steven provided you with such a great experience. It is wonderful to know he was helpful, efficient, and made your visit a positive one. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

Precision Honda responded

Gabrielamdrgl, Thank you for choosing Precision Honda and sharing your experience! Thank you for your 5 star review. Providing excellent service is our top priority, and we are glad we could deliver a great experience. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

Precision Honda responded

n.espinosa, thank you for choosing precision and sharing your experience ! We're pleased to hear that Steven took the time to thoroughly investigate your concern and went above and beyond to assist you. While we're sorry that the issue was not fully resolved during your visit, we're glad Steven made sure your concerns were heard and that every effort was made to properly inspect your vehicle. We appreciate your patience and your recognition of Steven's dedication to providing excellent customer service. Thank you for trusting us with your vehicle, and we look forward to continuing to assist you.-Dennis Alejo GSM

Precision Honda responded

Butter, Thank you for choosing Precision Honda and sharing your experience !We're thrilled to hear that you received great customer service and that our team member was attentive, helpful, and made such a positive impression during your visit. We truly appreciate you taking the time to recognize his efforts. Positive feedback like yours means a lot, and we'll be sure to share your comments with him and our management team. Thank you for choosing us, and we look forward to serving you again soon!-Dennis Alejo GSM

Precision Honda responded

LBCCFA.EMAIL ,Thank you for choosing Precision Honda and sharing your experience! We're delighted to hear that everyone you interacted with was friendly and welcoming. It's especially great to know that Steven and our service team were knowledgeable, relatable, and able to answer all of your questions. We truly appreciate your kind words and are grateful for the opportunity to serve you. We look forward to seeing you again in the future!-Dennis Alejo GSM

Precision Honda responded

granfa_8816, Thank you for your continued loyalty and for sharing your experience. We sincerely apologize for the confusion regarding the charges on your recent visit. We understand your frustration, especially after being told beforehand that the engine air filter replacement would be provided at no charge due to the oil change service completed in April. While we appreciate that our team ultimately honored the agreement, we recognize that the billing process was unclear and that you should have been provided with a corrected receipt reflecting the final charges. Clear communication and accurate documentation are important, and we regret that this caused uncertainty during your visit. We value your trust and appreciate you bringing this matter to our attention. Your feedback will help us improve our communication and billing procedures to ensure a smoother experience in the future. Please let me know if there is anything I can do for you- my name is Sarah Garfias- my direct line is 562- 204- 6083. I am available anytime.

Precision Honda responded

adelabosnich, Thank you for choosing Precision Honda and sharing your experience! We are glad to hear that Guillermo was so helpful and took the time to explain everything in a clear and simple way. Providing honest, easy to understand information is an important part of delivering exceptional service, and we are happy Guillermo made your visit a positive one. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

Precision Honda responded

psperez87, Thank you for choosing Precision Honda and sharing your experience! We are happy to hear that you love our new facility and had an excellent experience. We take great pride in creating a welcoming environment, and it is rewarding to know that our team's friendly service continues to make a positive impression. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

Precision Honda responded

donaldsnow7, thank you for choosing Precision Honda and sharing your experience ! Thank you for taking the time to share your experience! We're glad to hear that Steve provided great service and helped get your 2016 Civic in and out efficiently for its oil change. It's also wonderful to know that he was proactive and thorough in checking for any recalls. -Dennis Alejo GSM

Precision Honda responded

bossgotti17, Thank you for choosing Precision Honda and sharing your experience! We are honored to be your trusted service center. It is great to hear that our team consistently gets the job done right the first time and provides the level of service you've come to expect. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM