Steven Cuevas | Page 2

Precision Honda responded

JONNYLOPEZ9485, Thank you for choosing Precision Honda and sharing your experience ! We're pleased to hear that everything went smoothly and that your vehicle was completed exactly when promised. Providing reliable service and accurate time estimates is important to us, and we're glad we met your expectations. We appreciate your trust and look forward to serving you again in the future!-Dennis Alejo GSM

Precision Honda responded

mjazminn8, Thank you for choosing Precision Honda and sharing your experience! We are glad to hear you received very good customer service and that Steven Cuevas was helpful throughout your visit. We also appreciate you bringing the missing Costco tire rotation sticker to our attention. We apologize for any inconvenience this may have caused. Your comments are valuable and will be shared with our team as we continue working to improve our customers' experience. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

Precision Honda responded

Mario B Lopez, thank you for choosing Precision Honda and sharing your experience ! We're delighted to hear that everything was perfect and that we were able to accommodate you when you arrived a little early. Our team strives to make every visit as smooth and convenient as possible, and it's great to know that reflected in your experience. We truly appreciate your support and look forward to seeing you again soon!-Dennis Alejo GSM

Precision Honda responded

imgermainr, We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when a vehicle issue is not resolved as expected, especially when you've already identified what you believe to be the root cause. Our goal is always to provide accurate diagnostics and recommend repairs based on the information available during our inspection, never to suggest unnecessary work.We regret that you felt unheard during the process and that our communication left you with the impression that we were not addressing your concerns. That is not the experience we want any customer to have. We take feedback like yours seriously and would appreciate the opportunity to review your visit and better understand what happened. I would personally like the opportunity to help resolve this issue and change your experience. Please give me a call directly at 562-231-6723 so we can discuss your concerns in more detail and work toward a resolution. Thank you for bringing this to our attention, and we hope to have the chance to make things right. -Nathalie Garcia Customer Relations Manager

Precision Honda responded

Victorgonzalez4321, Thank you for choosing Precision Honda and sharing your experience! We are happy to hear you had a great experience with our team. Providing excellent service is our top priority, and we are glad we could deliver a great experience. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

Precision Honda responded

cocav, Thank you for choosing Precision Honda and sharing your experience ! We’re glad you enjoyed our location and found our team polite and welcoming. We truly appreciate you taking the time to leave a review, and we look forward to hopefully earning even more feedback from you on your next visit. Thank you again!-Dennis Alejo GSM

Precision Honda responded

miguell101005, Thank you for choosing Precision Honda and sharing your experience! We’re delighted to hear that you had a great experience at Downey Honda and that Steven Cuevas provided excellent service. Creating a welcoming atmosphere while making the process smooth and efficient is exactly what we strive for. We truly appreciate your support and look forward to assisting you again in the future!-Dennis Alejo GSM

Precision Honda responded

delgadomelissa02, Thank you for choosing Precision Honda and sharing your experience! We’re thrilled to hear that your service experience at Precision Honda has been quick, easy, and comfortable from start to finish. Our team works hard to make scheduling convenient and to provide a welcoming space while your vehicle is being serviced. We truly appreciate your support and look forward to seeing you again at your next visit!-Dennis Alejo GSM

Precision Honda responded

ballerforlife2394,Thank you for choosing Precision Honda and sharing your experience !We’re happy to hear Steven provided attentive service and made your recall visit smooth and efficient from the moment you arrived. We’ll be sure to pass along your compliments to him. We appreciate your trust in us and look forward to helping you again in the future!-Dennis Alejo GSM

Precision Honda responded

frankmaisch09,Thank you for choosing Precision Honda and sharing your experience ! We’re happy to hear we were able to address your primary concerns and get your vehicle back in great condition for your trip to Vegas. It’s especially great to know your brakes felt safe and reliable on the road. We appreciate your trust in our team and hope you had an amazing trip. We look forward to serving you again in the future!-Dennis Alejo GSM