Everyone i interacted with were friendly and welcoming.
The service folks and and to include Steven were very knowledgeable, relatable, were able to answer my questions.
The service folks and and to include Steven were very knowledgeable, relatable, were able to answer my questions.
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by LBCCFA.EMAIL
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
I’ve always taken my Honda to you guys; this time, I went
in to have the transmission fluid changed and the engine air filter replaced—which the young woman I spoke to earlier said would be free of charge, g
in to have the transmission fluid changed and the engine air filter replaced—which the young woman I spoke to earlier said would be free of charge, given the oil change I’d had done in April. When I arrived, they offered to replace the cabin air filter, and I agreed. However, when it came time to pay, they included all three services on the bill. I pointed out to the young man that I wasn't supposed to be charged for the engine air filter, as that had been the prior agreement. To avoid an argument, he said he wouldn't charge me for the filter—though he didn't actually give me a receipt—so I just paid the amount he quoted.
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by granfa_8816
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jun 18, 2026 -
Precision Honda responded
granfa_8816, Thank you for your continued loyalty and for sharing your experience. We sincerely apologize for the confusion regarding the charges on your recent visit. We understand your frustration, especially after being told beforehand that the engine air filter replacement would be provided at no charge due to the oil change service completed in April.
While we appreciate that our team ultimately honored the agreement, we recognize that the billing process was unclear and that you should have been provided with a corrected receipt reflecting the final charges. Clear communication and accurate documentation are important, and we regret that this caused uncertainty during your visit.
We value your trust and appreciate you bringing this matter to our attention. Your feedback will help us improve our communication and billing procedures to ensure a smoother experience in the future. Please let me know if there is anything I can do for you- my name is Sarah Garfias- my direct line is 562- 204- 6083. I am available anytime.
Guillermo was very helpful and explained in a very simple
way that I could understand.
way that I could understand.
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by adelabosnich
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2026 -
Precision Honda responded
adelabosnich, Thank you for choosing Precision Honda and sharing your experience! We are glad to hear that Guillermo was so helpful and took the time to explain everything in a clear and simple way. Providing honest, easy to understand information is an important part of delivering exceptional service, and we are happy Guillermo made your visit a positive one. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
The new place is beautiful.
The people are still nice. Excellent experience. Love it all
The people are still nice. Excellent experience. Love it all
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by psperez87
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jun 18, 2026 -
Precision Honda responded
psperez87, Thank you for choosing Precision Honda and sharing your experience! We are happy to hear that you love our new facility and had an excellent experience. We take great pride in creating a welcoming environment, and it is rewarding to know that our team's friendly service continues to make a positive impression. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
Service advisor Steve was great with getting our 2016
civic in and out for an oil change. Also very on hands when it came to looking up any recalls
civic in and out for an oil change. Also very on hands when it came to looking up any recalls
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by donaldsnow7
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2026 -
Precision Honda responded
donaldsnow7, thank you for choosing Precision Honda and sharing your experience ! Thank you for taking the time to share your experience! We're glad to hear that Steve provided great service and helped get your 2016 Civic in and out efficiently for its oil change. It's also wonderful to know that he was proactive and thorough in checking for any recalls. -Dennis Alejo GSM
Always great I always go there.
They always do the job right the first time I will be back when needed.
They always do the job right the first time I will be back when needed.
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by bossgotti17
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jun 11, 2026 -
Precision Honda responded
bossgotti17, Thank you for choosing Precision Honda and sharing your experience! We are honored to be your trusted service center. It is great to hear that our team consistently gets the job done right the first time and provides the level of service you've come to expect. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
Great service Clean facility great service and free
coffee ?? Have a great day Thank you
coffee ?? Have a great day Thank you
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by imacarguy0
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jun 11, 2026 -
Precision Honda responded
imacarguy0, Thank you for choosing Precision Honda and sharing your experience! We are delighted to hear that you enjoyed our clean facility, great service, and complimentary coffee. We strive to make every visit as comfortable and enjoyable as possible for our guests. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
Jun 10, 2026 -
imacarguy0 responded
Great dealership great service and great amenities
Everything was easy and fast.
Steve did a great job explaining everything to me. Everybody else was so nice and attentive.
Steve did a great job explaining everything to me. Everybody else was so nice and attentive.
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by geybivarela
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jun 09, 2026 -
Precision Honda responded
geybivarela, Thank you for choosing Precision Honda and sharing your experience ! We're delighted to hear that your experience was easy and efficient. It's great to know that Steve took the time to explain everything clearly and that the rest of our team made you feel welcome with their attentiveness and friendly service. We truly appreciate your kind words and your trust in us. Thank you for choosing our dealership, and we look forward to serving you again in the future!-Dennis Alejo GSM
The dealership was very clean and the Rep was very
professional and helpful. Thank you.
professional and helpful. Thank you.
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by jorgeretana
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Precision Honda responded
jorgeretana, Thank you for choosing Precision Honda and sharing your experience ! We're glad to hear you found the dealership clean and that our team member was professional and helpful during your visit. We truly appreciate your feedback and look forward to serving you again in the future.-Dennis Alejo GSM
Excellent communication.
Excellent service! Profesional and knowledgeable with my vehicle and the service recommendations. Thank you!
Excellent service! Profesional and knowledgeable with my vehicle and the service recommendations. Thank you!
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by Robert0250
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jun 08, 2026 -
Precision Honda responded
Robert0250, Thank you for choosing Precision Honda and sharing your experience ! We're delighted to hear that you received excellent communication and service from our team. Providing professional, knowledgeable guidance and helping our customers make informed decisions about their vehicle's maintenance is something we take great pride in. We truly appreciate your trust in us and your kind words. Thank you for choosing us, and we look forward to serving you again!-Dennis Alejo GSM
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2 yrs, 1 mo
