I had a great experience at Honda thanks to Experience.
He was friendly, knowledgeable, and took the time to answer all of my questions. He explained everything clearly and made the entire process easy and
He was friendly, knowledgeable, and took the time to answer all of my questions. He explained everything clearly and made the entire process easy and stress-free. I also really liked the feature that let me choose which recommended services I wanted to add or decline. It made the process feel transparent and gave me control over my vehicle’s maintenance without any pressure. Overall, excellent customer service, and I would definitely recommend working with Experience.
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by Msalas1901
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jul 20, 2026 -
Precision Honda responded
Msalas1901, Thank you for choosing Precision Honda and sharing your Experience ! We're thrilled to hear that Experience provided you with friendly, knowledgeable service and made the entire process easy and stress-free. It's great to know they took the time to answer your questions and explain everything clearly.
We're also glad you appreciated our digital service recommendation feature. Our goal is to provide a transparent, convenient experience that gives our guests the information they need to make the best decisions for their vehicle without any pressure.
We truly appreciate your recommendation and your trust in our team. We look forward to serving you again at your next visit. Thank you for choosing Honda!-Dennis Alejo GSM
A+ customer service.
Very friendly and informative. Discussed any possible recalls and future services without any pressure to purchase anything. Will recommend this loca
Very friendly and informative. Discussed any possible recalls and future services without any pressure to purchase anything. Will recommend this location and return for future services.
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by JESSEDXXX
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Valet attendant was very friendly and helpful
Jul 15, 2026 -
Precision Honda responded
JESSEDXXX, Thank you for choosing Precision Honda and sharing your experience ! We're thrilled to hear that you received A+ customer service and that our team was friendly, informative, and helpful throughout your visit. We appreciate that you valued our approach of keeping you informed about recalls and future services without any pressure. Your recommendation means a great deal to us, and we look forward to welcoming you back for your future service needs!-Dennis Alejo GSM
Great service, friendly.
Great service, knowledge, friendly. Great service, knowledge, friendly, professional Great service, knowledge, friendly, professional, informative
Great service, knowledge, friendly. Great service, knowledge, friendly, professional Great service, knowledge, friendly, professional, informative
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by lalito0303
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jul 14, 2026 -
Precision Honda responded
lalito0303, Thank you for choosing Precision Honda and sharing your experience ! We're delighted to hear you had a great experience with our service team. Providing friendly, knowledgeable, professional, and informative service is what we strive for every customer, and we're glad that was reflected during your visit. We truly appreciate your kind words and your trust in Precision Honda of Downey. We look forward to serving you again and keeping your vehicle running at its best for years to come!-Dennis Alejo GSM
Fast, Friendly and fantastic facility!
The service to my vehicle was fast, Steven was super friendly and facility is fantastic!
The service to my vehicle was fast, Steven was super friendly and facility is fantastic!
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by osvaldo.ortega0709
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jul 11, 2026 -
Precision Honda responded
osvaldo.ortega0709, Thank you for choosing Precision Honda and sharing your experience! We are ecstatic to hear that you enjoyed our facility and that your service visit was quick and pleasant. We are proud to have Steven as part of our team. His customer care experience always makes such a positive impression. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GS
Everything was smooth and professional The process was
straightforward Yes, It was a good experience.
straightforward Yes, It was a good experience.
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by romero.rzx
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jul 03, 2026 -
Precision Honda responded
romero.rzx, Thank you for choosing Precision Honda and sharing your experience ! We're delighted to hear that everything went smoothly and that you found the process straightforward and professional. It's wonderful to know you had a good experience with us. We truly appreciate your feedback and look forward to serving you again in the future!-Dennis Alejo GSM
I would like to recognize Steven Cuevas for providing
outstanding customer service. He was incredibly helpful, patient, and flexible throughout the entire process. He took the time to answer all of my qu
outstanding customer service. He was incredibly helpful, patient, and flexible throughout the entire process. He took the time to answer all of my questions, accommodated my needs, and made everything easy to understand. His professionalism and willingness to go the extra mile made my experience a great one. Thank you, Steven, for your excellent service!
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by joyemerald923
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Precision Honda responded
joyemerald923, Thank you for choosing Precision Honda and sharing your experience! Thank you for taking the time to recognize Steven Cuevas! We are delighted to hear that he provided outstanding customer service and made your experience such a positive one. Steven takes great pride in being helpful, patient, and accommodating, and we are glad he is part of our team. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
Outstanding customer service.
Completed repair in a timely fashion. Frank was friendly and very responsive.
Completed repair in a timely fashion. Frank was friendly and very responsive.
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by it.tonym
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Precision Honda responded
it.tonym, Thank you for choosing Precision Honda and sharing your experience! We are thrilled to hear you received outstanding customer service and that your repair was completed in a timely manner. We are very happy to have Franky as part of our team, his friendly and responsive service made a positive impression. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
Service was excellent.
The waiting area was nice. The Precision staff were eager answer any questions while I was walking around the waiting area.
The waiting area was nice. The Precision staff were eager answer any questions while I was walking around the waiting area.
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by mike.s.miyake
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jul 02, 2026 -
Precision Honda responded
mike.s.miyake, Thank you for choosing Precision Honda and sharing your experience! We are delighted to hear you had an excellent service experience and enjoyed our waiting area. It is especially great to know our team was friendly, attentive, and eager to answer your questions throughout your visit. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
Great communication, and friendly.
They also were accommodating to let my relatives pick up my car after it was ready.
They also were accommodating to let my relatives pick up my car after it was ready.
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by d.a.valdez700
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jun 27, 2026 -
Precision Honda responded
d.a.valdez700, Thank you for choosing Precision Honda and sharing your experience! We are happy to hear you appreciated our communication, friendly service, and flexibility in accommodating your relatives for vehicle pickup. Providing a convenient and stress free experience is important to us. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
I had a really bad experience with this dealer in Downey.
They charged me $185 for a job that didn't do anything because I have the same problem and now I'm $185 poorer.
They charged me $185 for a job that didn't do anything because I have the same problem and now I'm $185 poorer.
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by ecadiz37
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Cuevas
Jun 27, 2026 -
Precision Honda responded
ecadiz37, Thank you for choosing Precision Honda and sharing your experience! Thank you for bringing this to our attention. We are sorry to hear about your experience and understand how frustrating it is to pay for a service only to have the issue remain unresolved. This is not the experience we want for our customers. We would appreciate the opportunity to further inspect your vehicle. Please feel free to reach out to me at your convenience, so I can help and make it right for you. My name is Sarah Garfias, and my direct line is 562- 204- 6083. Have a great day!
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2 yrs, 2 mos
