Steven Freeman
Steven Freeman at Walls Ford

Steven Freeman | Page 28

Service Director

Walls Ford

2 Merrill St
Salisbury, MA 01952

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5.0
307 Reviews
5.0

307 Reviews

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307 Reviews of Steven Freeman

May 05, 2018

Dealership Rating
Employee Rating

Service dept is friendly and helpful! I always have my car serviced at Walls! For years now, nothing but polite and helpful service! It’s not a 10 min oil change, but I get the works pkg a More

by Mango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Freeman , Derek Roy

May 05, 2018

Walls Ford responded

Thank you for your continued patronage, and for taking the time to share your experience at Wall's Ford. You're right, The Works Package does take a little longer, and is well worth it with all your fluids being checked and, as you mentioned, the tires rotate. Thank you again for your loyalty - and your review!

May 04, 2018

Dealership Rating
Employee Rating

Great Experience! The entire process, from start to finish, was professional, forthcoming and based upon our needs. Our salesman, Michael Nocifora, was perfect and add More

by MEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Nocifora, Derek Roy

May 05, 2018

Walls Ford responded

Thank you so much for your review. We work hard to offer the best customer service and it sounds like you got just that with Mike. We are lucky to have him on the Wall's Ford team! We are a family owned and operated business, and there are four Walls at the dealership most days - no pun intended. Mr. Wall is still here every day, Bryan is out in Service, John Jr. is in Sales, and I (Julie) take care of our internet department. Thank you for your business - we look forward to serving you for many years to come.

May 02, 2018

Dealership Rating
Employee Rating

Great, friendly service in the neighborhood! I am so pleased, once again, with Walls Ford. They sent me a friendly reminder about my 6-month FREE tune-up and were able to do the work soon after I More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary

May 03, 2018

Walls Ford responded

Thank you so much for this great 5-star review. Our team works hard to provide the best service, and we're glad that was reflected in your most recent visit. We really appreciate you being a loyal customer helping to share the word about us - and, look forward to serving you for many years to come!

April 25, 2018

Dealership Rating
Employee Rating

Excellent service in a timely manner. Whether it’s Sean, Derek or Stephen they pat attention to what we are saying and what we want done. We are informed of any services that are due to be More

by Midge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Freeman

Apr 30, 2018

Walls Ford responded

Thank you so much for sharing your experience with Wall's Ford's Service and Parts Departments. Our goal is 100% satisfaction and it sounds like we continue to achieve that goal with you. The team will be thrilled to hear your feedback! WE look forward to serving you for many more years to come!

April 25, 2018

Dealership Rating
Employee Rating

I came in for an oil change. Walls Ford is always a friendly place. The service department is a helpful group. I have never had an unpleasant experience here. It’s easy to get to More

by Kkcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Nocifora

Apr 30, 2018

Walls Ford responded

It's so nice to hear that your visit was quick and pleasant - We couldn't be happier to hear that everyone is always friendly. We have a great group of associates who work hard to provide a five star experience. And, it's nice to hear that doesn't go unnoticed. Thank you again!

April 23, 2018

Dealership Rating
Employee Rating

satisfied customer Great close to home dealership ,they take your car in right away,great service guys, quick service.Always tell you whats wrong with your vehicle befo More

by SUPERBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Freeman , Derek Roy

Apr 24, 2018

Walls Ford responded

Thank you for sharing your experience at Wall's Ford! We couldn't be happier to hear that Sean, Steven, and Derek provide you with the transparency we strive for. We want every experience to be 5 stars and it sounds like we have achieved that goal with you. Thank you again for your feedback!

April 23, 2018

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Employee Rating

it was just great !!! I had great service and I was taken care of just right. The waiting time was that bad.I had great experience working with the service center, More

by cosmo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 24, 2018

Walls Ford responded

Thank you for your review. Hearing you had a great experience is the best thing we could hope for! Thank you for choosing Wall's Ford - we look forward to serving you for many years to come!

April 17, 2018

Dealership Rating
Employee Rating

fast response I brought my 2013 Ford escape in because of a engine Fault light. I dropped off my car on Sunday without an appointment and to my surprise the servic More

by BK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2018

Walls Ford responded

Thank you so much for your review. We couldn't be happier that Steven provided you with such a good experience. We look forward to seeing you again!

April 11, 2018

Dealership Rating
Employee Rating

Great place It is always a great experience when dealing with with Steve and Walls Ford-excellent service. I will remain a customer for Ford vehicles for life. More

by CR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2018

Walls Ford responded

On behalf of all of us at Wall's Ford, thank you for sharing your review about our dealership. We're thrilled that you enjoy working with Steven, and we look forward to serving you for many years to come.

March 28, 2018

Dealership Rating
Employee Rating

Perfect Job! I came in unannounced with a flat tire and spoke to Stephen Freeman, the Tech writer. He was able to take my car in immediately , the mechanic plugged More

by aaruba27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2018

Walls Ford responded

Thank you for your review. Our goal is to provide a five star experience, and it sounds like Steven achieved that goal with you. It is always so nice to hear when an associate helped to make your experience such a positive one. Thank you again for sharing your experience!

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