Steven Malbouf | Page 5

This was the fourth vehicle I’ve purchased from Waite Toyota. I’m extremely happy with the entire experience. Everyone was a pleasure to work with. Toyota. I’m extremely happy with the entire experience. Everyone was a pleasure to work with. More

by CRISTIN.OBRIEN Verified Customer Verified Customer

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I wasn't thrilled, they're not up front and transparent about some aspects of the process about some aspects of the process More

by shenenr192 Verified Customer Verified Customer

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They are helpful in answering questions, friendly & professional. Bought my 1st car there in 1976 & just went back to buy what will probably be my last car. Toyotas are great cars!!!! professional. Bought my 1st car there in 1976 & just went back to buy what will probably be my last car. Toyotas are great cars!!!! More

by marmo8 Verified Customer Verified Customer

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Steve was a pleasure to work with. Great communication. Great experience. Would highly recommend Waite Toyota! Great communication. Great experience. Would highly recommend Waite Toyota! More

by brian.westwind Verified Customer Verified Customer

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They made the process simple and stress free and got me into my new vehicle quickly! Couldn't be happier with my new car. into my new vehicle quickly! Couldn't be happier with my new car. More

by imullin8931 Verified Customer Verified Customer

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Second vehicle I’ve purchased from Waite Toyota. Second time being a satisfied customer. Never have I dealt with a dealership pretty much perfect to include the service department. Second time being a satisfied customer. Never have I dealt with a dealership pretty much perfect to include the service department. More

by MDNUSTAD3 Verified Customer Verified Customer

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We are totally happy & satisfied with the great service, help & guidance we received from Waite Toyota staff. We look forward to meeting again as we take advantage of your services ! Thank you to all at Wa help & guidance we received from Waite Toyota staff. We look forward to meeting again as we take advantage of your services ! Thank you to all at Waite's!! More

by HORTONFAMILYFARMS Verified Customer Verified Customer

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I purchased a 4Runner ($40k) a couple of months ago at Waite Toyota in Watertown. I live 2 hours away, and let them know that I chose to work with them over my local dealer because I had been treated poor Waite Toyota in Watertown. I live 2 hours away, and let them know that I chose to work with them over my local dealer because I had been treated poorly in my past purchase. The process went quickly, and we negotiated a price and a few items that needed to be fixed on the vehicle. The Salesman needed to obtain the title on the vehicle which took about a week., then he let me know we could meet to sign paperwork. Due to my scheduling, I could not return until the first week of the next month (which was only a week away). He plainly said that it needed to be done by month end because they needed the sales for that month. I wanted to help them out, so I adjusted my work schedule and made it down right before month end. When we met to sign the paperwork, the price was incorrect based on our negotiations. I pointed this out to them and they had to edit all of the paperwork to make it correct. If I had not said anything, they would have overcharged me! When I took the vehicle home, I noticed that they had not buffed out the scratches to the roof and door handles and there was still a chip in the windshield (it had been raining day I drove it home so it was difficult to notice). I immediately called the Salesman and communicated this to him. He agreed that they would take care of this for me and he forwarded me to the service department. Long story short, after a few weeks of me calling, I was able to finally speak to the service department and they communicated to me that they did not have the equipment to fix the scratches or the chip in the windshield. I then spent several weeks trying to get ahold of the Salesman and the Sales Manager. I spoke to the Sales Manager once and he agreed they would help me, but wanted to wait for the Salesman to return from his day off so we could work out a plan. I never heard back from either of them despite numerous calls. I am a single woman who works full-time and lives 2 hours away. I was not treated as a new customer who just spent 40K and went out of her way to ensure they made the sale in time. I am still waiting for my issue to be resolved. More

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Amazing and friendly team! Mr. Matthew whom I spoken with over email and Mr.Steven whom I worked with in person were great to work with. Unlike scary horror dealership stories Mr. Matthew whom I spoken with over email and Mr.Steven whom I worked with in person were great to work with. Unlike scary horror dealership stories you about you can tell that Waite Toyota’s team are actually good people! Thank you!! More

by ttdurx33 Verified Customer Verified Customer

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First time Toyota buyer. Overall buying experience was very pleasant. Hope service department meets my expectations. Overall buying experience was very pleasant. Hope service department meets my expectations. More

by nylaurah Verified Customer Verified Customer

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