Steven Murillo | Page 15

Poor Service I had made an appointment on 10/22/16 for a service. I have a CR-Z 2015. (I had a late night flight from Dallas the Friday night so you know I'm extr I had made an appointment on 10/22/16 for a service. I have a CR-Z 2015. (I had a late night flight from Dallas the Friday night so you know I'm extremely tired). My appointment was for 1pm. Steven told me there was a recall for an airbag if it was in stock he would have them install it I said ok. he called me to say that I was at the 15,000 mileage and I need to change my filters I told him it would have to wait until 10/28/16 when I get paid I'll come back. I went and took my seat maybe about an hour he came to me to say they technician said the filters were extremely dirty and I need to change them. I looked at him first "sir I just told you I had no money on me (I had $50.00 on my card) and of course he was being very adamant that I can come up with the money, where was I to get it? I told you I don't have the money next week I'll come back. half an hour later he came back ok you need to pay $10 and here is your keys I looked I told these are not my keys. He was like yes its yours isn't your name Helen? No sir my name is MaryAnn Treasure!!!! I sat down again for another 20mins, then he came with my keys. On my way driving home I notice my steerings all chipped up and scratch up and it looks so disgusting. How could someone do this and Steven never said anything to me. I took the pictures sent to him in his email I also sent them to Mr. Warrell Wilson (who helped me get my car last year 12/9/15 he was so wonderful). Today is Wednesday and Steven has not called to acknowledge ok Mrs. Treasure sorry for what happened so this is what we going do? One bad apple can spoil the bunch this is my first encounter. I have been coming here and never been treated like this. More

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Steven Murillo I had a horrible experience with previous service provider my car was left unattended and had no vehicle for almost two weeks. i cant tell you how ang I had a horrible experience with previous service provider my car was left unattended and had no vehicle for almost two weeks. i cant tell you how angry this situation made me but Steven Murillo took over from the other service rep and handled the situation in a couple days. More

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Service with a smile! I've only visted the service center in Hempstead, NY twice since purchasing my vehicle in January, 2016. Funny thing is, I didn't get my vehicle from I've only visted the service center in Hempstead, NY twice since purchasing my vehicle in January, 2016. Funny thing is, I didn't get my vehicle from this location due to a dealer that simply didn't think I was serious about the purchase (Oh, well... still love my 2016 Accord!). Nevertheless, I decided to take a chance and use the service center because it's located walking distance from my home. On both vists, I was not disappointed! Steven Murillo, Service Advisor, took real good care of me. He greeted me with a smile and checked on me often as well as his other customers. He answered my questions and addressed all of my concerns regarding recalls. Yes, sir, Mr. Murillo is on top of things! Truly appreciate great customer service. Best, Data Girl/Satisfied Customer. More

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Auto inspection Steven Murillo Service Advisor My inspection had expired and I wanted to get inspection done before my doctors appointment. I didn't want to risk getting a ticket. Steven was very s My inspection had expired and I wanted to get inspection done before my doctors appointment. I didn't want to risk getting a ticket. Steven was very sensitive to my time constraint on getting to my appointment. He expedited my service and got me out in less than an hour. I really appreciated his effort . Steven was very courteous and professional.It was a pleasure working with him. He is certainly an asset to your dealership. Sincerely , Michael Vota More

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Steven Murillo is AWESOME!!!!! Steven at Millennium has been a life saver. He has been a great help,to my Mom, in dealing with the issues of her car. He was respectful, kind, very I Steven at Millennium has been a life saver. He has been a great help,to my Mom, in dealing with the issues of her car. He was respectful, kind, very Informative and helpful. He is the reason we will keep coming back. Thanks Steve. More

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