Steven Murillo | Page 15

Great experience I receive the best service every trip. Steven Murillo made sure my requirements were meet. Also double checked on me while I waited. It is all very mu I receive the best service every trip. Steven Murillo made sure my requirements were meet. Also double checked on me while I waited. It is all very much appreciated More

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Great experiance Steven was VERY professional and helpful. He kept me updated throughout the process. He also provided me with a loaner so I could maintain my daily ro Steven was VERY professional and helpful. He kept me updated throughout the process. He also provided me with a loaner so I could maintain my daily routines. He was great about following up with the insurance adjuster. Without a doubt I would recommend his services to anyone. More

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Ultimate Service!!! Steven was my service representative and he was Fantastic. He insured that I was updated with the status of my car via phone. He ordered me a shuttle Steven was my service representative and he was Fantastic. He insured that I was updated with the status of my car via phone. He ordered me a shuttle bus to the mall so I didn't have to wait in the service center. In addition to that he went out his way to come pick me up so I didn't have to take a cab back...wow! When I arrived back at the service center my car was ready to go and washed! I payed quickly and he provided me with all my paperwork I needed for my vehicle? More

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Told I was covered 100%, not true Told me the service was covered 100% no out of pocket expense. Gave me a loaner for the day. Return the next day and told the service is not covered Told me the service was covered 100% no out of pocket expense. Gave me a loaner for the day. Return the next day and told the service is not covered at all. Wasted my time to return the loaner and get my car back the next day with no satisfaction. Steve never really checked I guess to see if the parts are covered in the first place. The service manager was of no service at all. Did not even offer a discount on the parts More

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Requested job was not done and got charged for that. Went to the dealership in April 14th and explained what job need to be done on my car. There three items was on my list . And I got charged for $471 Went to the dealership in April 14th and explained what job need to be done on my car. There three items was on my list . And I got charged for $471.00. According to the service advisor I came to know all requested job was done. I made the payment and left from the dealership but on my way i noticed that still I have the same issue what I had before. Following morning I went back to the dealership and I wanted to contact with mechanic who did the job. And the mechanic confirmed that he did two job which was he changed all the spark plug and replace the drive belt. Then I asked him what about the other job that is "fuel system clean up" and he said he didn't work on that. Then I went back to the service advisor and asked why the requested job was not done and I got charged for it? And the answer was from him " the mechanic didn't know that but he did the job." Yesterday I went to another dealership and asked for the same service and they did it and my problem is over now. And they confirmed this job was never done before. This is how mellinium Honda is cheated their customer to make money. I tried to contact service manager of mellinium Honda but failed to contact even after leaving a voice he didn't call me back yet. Finally I made a report to American Honda and they filed a case. So for other customers like me please if you are there for any job and before you make payment you should check with mechanics for job which was listed. More

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My overall experience was great Steven Murillo created a great experience for me when any of my service lights came on I appreciate how thorough he was with me and understanding Steven Murillo created a great experience for me when any of my service lights came on I appreciate how thorough he was with me and understanding More

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Exelent.. Muy buen servicio y exelente atencion. Siempre he traido mi vehiculo a este centro de servicio... Siempre me atendien con y me ayudan dandome la mej Muy buen servicio y exelente atencion. Siempre he traido mi vehiculo a este centro de servicio... Siempre me atendien con y me ayudan dandome la mejor comodidad.. More

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Awesome exceptional service given by Steven Murillo. I come from Brooklyn to Long Island to service my honda because of the exceptional service given by Steven Murillo. As long as he is there I will keep I come from Brooklyn to Long Island to service my honda because of the exceptional service given by Steven Murillo. As long as he is there I will keep coming back. Thank you Steven More

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Sophisticated, knowledgeable, professional Steven was very welcoming when I arrived at the destination. He was well aware of what the problem was with my car. You took care of the situation pro Steven was very welcoming when I arrived at the destination. He was well aware of what the problem was with my car. You took care of the situation professionally. Because of him, I will definitely be returning and recommending my family and friends. More

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COURTEOUS, PROMPT, PROFESSIONAL Behavior. Steven Murillo (Service Advisor) extended to me COURTEOUS, PROMPT, PROFESSIONAL behavior. His professionalism is at its optimum. He is truly a dedic Steven Murillo (Service Advisor) extended to me COURTEOUS, PROMPT, PROFESSIONAL behavior. His professionalism is at its optimum. He is truly a dedicated professional in the old tradition. Your dealership is fortunate to have him on your service roster. His high level of service is not classroom taught, but genuine, because of his personal belief system in his approach to stunning execution of customer satisfaction. I personally apologize to Steven for not telling him what I have said here personally. The next time I am in for service I will tell him so myself. More

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