Steven Reinhardt | Page 63

Very courteous to the point on what they were doing and checked the whole car not just what I brought car in for checked the whole car not just what I brought car in for More

by DALEM1943 Verified Customer Verified Customer

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Poor communication. Twice I was told “a few days” for a repair. 1 took 17 days, another took 15. Maybe if I had rented a car it would have been faster. I feel that since Twice I was told “a few days” for a repair. 1 took 17 days, another took 15. Maybe if I had rented a car it would have been faster. I feel that since I didn’t rent either time I was put on the back burner. More

by rocco101010 Verified Customer Verified Customer

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Jay helped me in every aspect of my service needs, I am very satisfied with the service. very satisfied with the service. More

by CRUMSHERYL Verified Customer Verified Customer

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Always focused on customer satisfaction. Work is done in a timely manner and they keep you informed of progress. Work is done in a timely manner and they keep you informed of progress. More

by sjamrog Verified Customer Verified Customer

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Good service very nice people I get my car from them again. I love my kia again. I love my kia More

by aliciarawls27 Verified Customer Verified Customer

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I found Steve who basically took care of us to be excellent. It was a woman whose name I did not get when we first walked in, because Steve was busy, who informed us that we may have a very long wait excellent. It was a woman whose name I did not get when we first walked in, because Steve was busy, who informed us that we may have a very long wait for a car to be serviced. I asked why she said because they were short on techs. I ask why they didn’t call me that morning to let me know that ahead of time and she said they don’t do that. She said what do you expect that we have to call 50 people to tell them their appointments are going to be late? And I said well yes actually I do. I was a plumbing and air-conditioning service dispatch person and I had to keep in touch with all of our customers all day if we were running ahead of time if we were running late if we couldn’t make it to their appointment. Our appointment was at 2:30 in the afternoon she had all day long to call us and tell us that it was going to run very late. Thanks to Steve we got out of there in an hour and a half for just a regular quick service. I would like to suggest that you set up a program where customers are called if you find yourself short on technicians in the morning. More

by MARUNYON Verified Customer Verified Customer

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Scheduled an oil change and tire rotation. Was told the whole process would take approx. 1 1/2 hrs. Was there approx. 3 hrs. They were very apologetic. Offered to provide a rental car, but Was told the whole process would take approx. 1 1/2 hrs. Was there approx. 3 hrs. They were very apologetic. Offered to provide a rental car, but would have been more trouble than it was worth. Love this dealership. But, this was a bad experience. More

by JLD9362129 Verified Customer Verified Customer

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Fast, great service, great communication. The attendant answered all questions. The car was ready fast. The attendant answered all questions. The car was ready fast. More

by ANDREEANAGY Verified Customer Verified Customer

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bill was very great he helped me so much with my trade in and was great he was calm and he was patience and he was the best and was great he was calm and he was patience and he was the best More

by joannbessone7 Verified Customer Verified Customer

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Fast friendly service. Gentlemen at desk took time and care during drop off and pick up. Gentlemen at desk took time and care during drop off and pick up. More

by GODSMACKER78 Verified Customer Verified Customer

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