Steven Van Schoonhoven

We bought a beautiful, undamaged Durango. We checked every inch before we bought it and it had zero damage, as listed on its description. When we brought it home, there were scratches all ove We checked every inch before we bought it and it had zero damage, as listed on its description. When we brought it home, there were scratches all over the fender and the “I” was missing from the word HEMI on the passenger side. We drove back from Rochester to Buffalo to have it repaired and one of the employees admitted “It must have been one of the kids in the back moving it”. No apology. When it was “fixed”, it was the wrong paint color with little dings in it and the “I” was still missing. We were given a dirty, rattling 2016 car for a loaner. The check engine light came on when we had it. When we mentioned that the loaner was a piece of junk, Steve’s reaction was “oh come on!”. When I pointed out that the “I” was still missing, Steve huffed in irritation and walked back inside. Several times throughout this process, I called and left messages and did not receive a call back. The vehicle is great. The customer service was horrible and the damage to the vehicle was caused by one of the employees. Do not plan on buying another vehicle there, ever. More

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I wouldn’t go anywhere else they have great service and they treat you like family and the most amazing part of my visit was Ms.Cherish she is such an amazing person and very helpful and knowledgeable she they treat you like family and the most amazing part of my visit was Ms.Cherish she is such an amazing person and very helpful and knowledgeable she is the Best! Thank you Cherish and the Basil Family! More

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Most of us have certain expectations when we approach a dealer to buy our car. Wipe your mind of preconceptions. Basil resale doesn't just raise the bar - it sets a new Gold Standard in customer service fo dealer to buy our car. Wipe your mind of preconceptions. Basil resale doesn't just raise the bar - it sets a new Gold Standard in customer service for the automotive industry. I went with a heavy heart to sell my car because of serious medical issues. I was deeply touched with the unparalleled compassion and professionalism I received from Patrick and Justin at Basil resale. These two young gentlemen went above and beyond proficiency; their experience with cars and people is clearly remarkable. The car meant more than transportation to me, and they immediately recognized this. The vehicle was in excellent condition and they quickly realized the loving care displayed, and by understanding the situation, conducted the transaction with the utmost compassion and graciousness. As far as I'm concerned you can search the planet over and never find better people to deal with. Basil resale, Patrick and Justin are among the few rare individuals who still personify "old world customer service." They offered me the highest possible price, came and picked up the car, took care of all the paperwork and delivered a check - right to my home. To say this is rare indeed, is an understatement. I was treated with warmth and respect - unparalleled service in today's business environment. Go see Basil - it doesn't get any better! More

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This was a frustrating experience (not on their part). .. So to explain my point, about 5 months back I traded in a Truck (a Chevrolet Colorado) that was bought from their brother/sister company Joe Basil .. So to explain my point, about 5 months back I traded in a Truck (a Chevrolet Colorado) that was bought from their brother/sister company Joe Basil on Transit... The truck needed warranty work... They wanted me to either drop off the vehicle Monday through Friday between 08:00am and 04:00pm. I worked 05:50am til about 3:30pm... That's not possible I told them... They said if you get a rental, we'll reimburse you IF we find warranty work needed. My truck was squealing while decelerating and accelerating. It got worse and louder over time. They didn't offer me a courtesy vehicle or a shuttle to get me to and from work. Frustrated I traded it in (early) to get into a Jeep Cherokee Latitude Plus. It was great, loved the Jeep until the snow storm we got last week. It was gut clenching and did not handle the snow as I expected it to being a Jeep Cherokee 4cylTurbo. Tires were good... It slid like it was on skates... I work as an armed security guard, this Jeep needed to get me to and from work, and did not meet my expectations. I traded it in toward another truck (full size) to make sure this never happened again and that I had a way to work. They worked with me... The payment is higher than I wanted... But I'll never be stuck in a snow storm again... The team was great.... Thanks. More

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They helped me get the car I want and I had really good experience at this dealer. experience at this dealer. More

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Came in for service did. It but from basil, found some issues a young lady from service recommended to see Jake Groll, excellent conversation great customer service. Felt like I knew the guy for years ve issues a young lady from service recommended to see Jake Groll, excellent conversation great customer service. Felt like I knew the guy for years very satisfied with sales and honesty of service highly recommend buying from basil you won’t be disappointed More

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Todd got me in the car I wanted for the price I needed. Everyone was friendly and helpful and I never felt pushed into buying. Very transparent terms of sale. Everyone was friendly and helpful and I never felt pushed into buying. Very transparent terms of sale. More

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After, a rocky start with the purchase of my vehicle and addressing my concerns and issues, they have been resolved. Pleased with Todd Hammer's immediate response. addressing my concerns and issues, they have been resolved. Pleased with Todd Hammer's immediate response. More

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Great dealership to work with! Ian was very helpful and made the buying process smooth and efficient. Customer service was a priority and management was easy to deal with as well! made the buying process smooth and efficient. Customer service was a priority and management was easy to deal with as well! More

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I got my car in July of this year and had a few minor issues but JOHN LOMBARDI and STEVE in sales has been by my side since day 1. John gave me his personal cellphone number in the event I need his help issues but JOHN LOMBARDI and STEVE in sales has been by my side since day 1. John gave me his personal cellphone number in the event I need his help directly and he followed thru with every word he gave me . This isn’t my first vehicle but Basil Resale Sheridan is by far the best dealership I have ever dealt with . They treat you like family !! Thanks again for everything !! More

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