Stokes Kia

Didn’t Buy (Yet), But Treated Like Gold Although I didn’t end up purchasing a car (just yet!), I had to take a moment to highlight the amazing experience I had with Justin. From start to finish, he wa didn’t end up purchasing a car (just yet!), I had to take a moment to highlight the amazing experience I had with Justin. From start to finish, he was patient, kind, and incredibly thorough. He took the time to walk me through all my options, answered every question honestly, and never once made me feel rushed or pressured. The only reason I didn’t buy was because I realized I need a little more time to decide exactly what I want I’m being extra thoughtful about this purchase. But when I am ready, I know exactly where I’m going and who I’m asking for. If you want someone who truly listens and treats you like a person, not just a sale, go see Justin at Stokes Kia. You won’t regret it! More

Very friendly staff, very helpful and knowledgeable and quick processing. Would purchase another vehicle from Stokes Kia. quick processing. Would purchase another vehicle from Stokes Kia. More

I have been to many, many dealerships in my lifetime, but my overall experience with this Service Department has been the most negative ever. Everytime I pulled into the service bay, I had to get out of the my overall experience with this Service Department has been the most negative ever. Everytime I pulled into the service bay, I had to get out of the car and go inside to receive service. Instructions and expectations pertaining to the drop-off for warranty work was not adequately articulated. Thus I ended up leaving the car unexpectedly for several days. No courtesy vehicle service was available. I was told that Kia does not offer such a service. Overall communication with alleged service department professionals was a big bust!! 😔 More

Michael Tucker is an awesome salesperson! He takes his time with customers and answers all of your questions. He takes his time with customers and answers all of your questions. More

Purchased our new vechicle and had a great experience. Professional, very kind, and no pressure Salesman John Shinkle was the best salesperson we have had in our car buying experiences. Professional, very kind, and no pressure Salesman John Shinkle was the best salesperson we have had in our car buying experiences. More

Customer Service out of the service department is awful which seems to agree with the ratings here. I requested an appointment on Monday and I've never been contacted to confirm a time. I used the chat f which seems to agree with the ratings here. I requested an appointment on Monday and I've never been contacted to confirm a time. I used the chat feature the next day and they said I'd be contacted but never heard from them. Chatted with them again on Wed and still haven't heard from them. More

Very friendly people and very good customer service started out with bill dockendorf and he had something come up so he set us up with another great sales person Jorden who was very helpful and great t started out with bill dockendorf and he had something come up so he set us up with another great sales person Jorden who was very helpful and great to deal with got us in the car we were looking for with out any hassle. More

Service department no good Chris and Dale need a new job if I was their boss and seen all the bad reviews on them two I would fire them and rehire them and fire them again they have no respect for people th if I was their boss and seen all the bad reviews on them two I would fire them and rehire them and fire them again they have no respect for people they lie and don't respond back to people unless you call kia of America then they want to help you also if you write a bad review about them they want to call and see what they can do for you to take it down because Kia of America starts asking questions about the reviews stay away from them two guys More

They were upset with me for leaving a voicemail. They have dreadful customer service. They make you wait just for your vehicle to get looked at. They refuse to send you an email to get what is wrong They have dreadful customer service. They make you wait just for your vehicle to get looked at. They refuse to send you an email to get what is wrong with your vehicle in writing. They purchased parts which were not right and charged me for them. They do not know what they are doing, taking too long to figure out how to fix a car. They act like they have a single technician with how slow they are. More

I had the best experience buying my new car it was fast and easy in and out and easy in and out More