353 Reviews of Sue Kelly
May 08, 2019
Car service and inspection Excellent personalized service,offered advice so understood what was needed and cost effective.Sue Kelly is always great to work with and feel she giv Excellent personalized service,offered advice so understood what was needed and cost effective.Sue Kelly is always great to work with and feel she gives honest and reliable advice. More
May 07, 2019
Long-time relationship with the dealership and employees. I love Hondas (unsolicited comment!). I have lived in Kingston for many years and always used this dealership. Although it has changed hands a couple I love Hondas (unsolicited comment!). I have lived in Kingston for many years and always used this dealership. Although it has changed hands a couple of times I always came in to see friendly faces and got good service. The service department worked for decades in an old building on Broadway which was really inadequate for it's purpose but everyone soldiered on and the service never suffered as a result. Sue Kelly, who helped me at my most recent service, is one of those long-time, long-suffering (and non-complaining!) people I was always glad to see there. I'm really thrillled that after the purchase of the dealership by the Hudson Valley behemoth Lia Honda they FINALLY moved into a new, elegant, sparkling, handsome building and location, directly across the street from their old place but miles away in terms of the facility, apprearance, and - I'm sure - the pleasure of working in such a pleasant physical environment, with the very latest in technology, lots of space, etc. I am so happy to come in now that I am actually pleased to find out I have a problem so I can visit! Well, I exaggerate, but you get the idea. Thank you, Sue, for always greeting me as more than a random customer, and taking such good care of myself and my several Honda vehicles! More
May 01, 2019
GREAT SERVICE Sue Kelly has been my service representative for 20 years or so I have owned Honda's. It would be hard to find anyone better. Marc Reuben Sue Kelly has been my service representative for 20 years or so I have owned Honda's. It would be hard to find anyone better. Marc Reuben More
Other Employees Tagged: Anna-Stesia Saunders
April 27, 2019
friendly service we had Susan Kelly as our agent serving us and she was warm and friendly and very helpful. She explained what was done to our car and took us to the we had Susan Kelly as our agent serving us and she was warm and friendly and very helpful. She explained what was done to our car and took us to the pay department. Later when we discovered that the instrument panel was not restored and we took our car back. She immediately stopped what she was doing and came outside to help us to set things right. More
April 13, 2019
Wonderful people at Lia Honda of Kingston Sue Kelly, service advisor at Lia Honda of Kingston, is the reason that I continue to have my Honda Accords serviced at Lia. She is very friendly, pro Sue Kelly, service advisor at Lia Honda of Kingston, is the reason that I continue to have my Honda Accords serviced at Lia. She is very friendly, professional, and knowledgeable with a cheerful demeanor. I am guided by her advice regarding service our two Honda Accords. It is a pleasure dealing with her and I look forward to the next time the cars are brought in for service. More
April 12, 2019
Love the new Lia Honda dealership! I've been going to this dealership for years, back when the service center was on Broadway, and have worked with Sue Kelly as my service manager for y I've been going to this dealership for years, back when the service center was on Broadway, and have worked with Sue Kelly as my service manager for years. The old place was kind of dingy and quirky, but the staff was always great and the service was excellent and fairly priced. Now under the new owner and in a brand new facility, the service and the staff are still terrific, and you wait for your service to be completed in a space that looks more like a hotel lobby than a car dealership. Nicely done, Honda! And thank you, Sue Kelly--glad to see a friendly, familiar face in the new digs! More
Other Employees Tagged: Anna-Stesia Saunders
March 11, 2019
Sue Kelly's The Best Just had my 2009 Odyessy (I cant spell Odyssey) in for a new radiator and power steering hose replacement.This was very costly and when Sue told me th Just had my 2009 Odyessy (I cant spell Odyssey) in for a new radiator and power steering hose replacement.This was very costly and when Sue told me the estimate I believe there was a tear in her eye(and mine to)Fortunately I was sitting down in your beautiful lounge.Since the work was being done by John O'Donnell I knew it would be done right.Its always a pleasure to deal with Ms Kelly.Though I hope I don't see her again for a while. More
Other Employees Tagged: John O'donnell
March 04, 2019
Lia Honda of Kingston provides great service! Excellent crew of service personnel and mechanics.Recal and service done quickly and competently.Dealing with service representative was outstanding Excellent crew of service personnel and mechanics.Recal and service done quickly and competently.Dealing with service representative was outstanding as usual.We have two Honda's in the family and am impressed with their quality and reliability.. Lia Honda of Kingston is the best! More
March 02, 2019
My service experience My recent service experience was excellent and satisfactory. Susan Kelly was truly wonderful and amazing. She was so friendly as well as everyone who My recent service experience was excellent and satisfactory. Susan Kelly was truly wonderful and amazing. She was so friendly as well as everyone who work at Lia Honda. I didn’t wait too long and the atmosphere there is truly pleasant and relaxing. Susan Kelly was professional and her disposition was excellent. She also was very detailed regarding what was needed in the service of my vehicle. I look forward to the next time I come for service. More
Other Employees Tagged: Dennis Crowley, Anna-Stesia Saunders
February 27, 2019
I Love Lia Honda Everyone is so courteous and helpful...especially Susan Kelly! The work is on time, The waiting area atmosphere is pleasant and comfortable. They e Everyone is so courteous and helpful...especially Susan Kelly! The work is on time, The waiting area atmosphere is pleasant and comfortable. They even cleaned my car after service! More

