Suheil Katan

Michael and the whole team were excellent vary helpful with every step of the way. great buying experience. I would recommend my friends and family to buy from them with every step of the way. great buying experience. I would recommend my friends and family to buy from them More

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Don’t waste your time with this dealership. They’re asleep at the wheel. Spent a day there to buy a new vehicle. Why it took them a day I don’t know. Too busy eating their Taco Bell and talking They’re asleep at the wheel. Spent a day there to buy a new vehicle. Why it took them a day I don’t know. Too busy eating their Taco Bell and talking about their shoes. Multiple layers of management and sales people. And finance people and business people. Only for them to realize at the end of day that they gave me the wrong VIN. All financing and insurance was on the wrong VIN. And this at 5pm on the last day of the month with an end of month deal. Makes me wonder whether they had any intention of honoring the deal. Happily taking my business to another Toyota dealership which genuinely cares about their customers with attention to detail. More

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Great place to buy a car. Everyone was great and friendly especially Amanda. She was very charismatic she even went out of her way to make shore that I was happy with my purch Everyone was great and friendly especially Amanda. She was very charismatic she even went out of her way to make shore that I was happy with my purchase. Thanks Amanda! More

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The person who assisted me on the first line(with(Brandon) was very helpful, and I appreciated him, but they eventually added another fee to me called mechanical breakdown warranty, which I line(with(Brandon) was very helpful, and I appreciated him, but they eventually added another fee to me called mechanical breakdown warranty, which I did not want, and I am disappointed by that. More

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Very friendly and professional staff. Theresa Harris is a phenomenal service writer and I would HIGHLY recommend her!! Theresa Harris is a phenomenal service writer and I would HIGHLY recommend her!! More

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Mikey Harris is a wonderful, patient salesperson. We were looking for a specific car and he found the exact one for us in one day. We genuinely appreciate his efforts to ensure that we got what we w We were looking for a specific car and he found the exact one for us in one day. We genuinely appreciate his efforts to ensure that we got what we were looking for. Sincerely, Ron and Bonnie Roth More

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Friendly as professional as always. I have no problem recommending Koons to everyone. I know that my car as well as myself are in the very best of hands. I have no problem recommending Koons to everyone. I know that my car as well as myself are in the very best of hands. More

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Forced me to apply through Toyota Financing even when I had my own through my credit union. They "didn't trust my credit union would pay" 128 percent above the MSRP because of a $10,000 dealer mark-up they had my own through my credit union. They "didn't trust my credit union would pay" 128 percent above the MSRP because of a $10,000 dealer mark-up they imposed themselves. The likely get a commission for submitting and approving credit applications for buyers. Left a sour taste in my mouth, considering I paid $67,000 for a Sienna. Poor customer service. I've used my credit union for over 8 years and changed 8 cars over this period. They've never given me problems. Even allowed for negative equity in addition to dealer mark-ups. I've never had any dealership subject me to what these guys did. Very humiliating. Additionally, they only gave me one key fob. Maybe this is the norm for Toyota dealerships. Definitely don't recommend this dealership to anyone. More

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I had been looking for a used Genesis G70 and was able to find one with almost everything I wanted at Koons Annapolis Toyota and was helped by Chris Zook who was very knowledgeable and got me a great deal on find one with almost everything I wanted at Koons Annapolis Toyota and was helped by Chris Zook who was very knowledgeable and got me a great deal on the car. More

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Honestly Koons Annapolis may have sold me a lemon car , at first when we went to the dealership we decided on a Mazda simple had good mileage the man who was making the deal Mauricio he had told the financ at first when we went to the dealership we decided on a Mazda simple had good mileage the man who was making the deal Mauricio he had told the financial director we insisted on the Subaru one that had too much mileage when we never did!! If you are a salesperson or are trying make a deal you appeal to the customer not put words in their mouths this is absolutely outrageous what he did and it wasn't right !! Though we didn't find out until he gave us the car after we signed all the papers because the lady who was finalizing the papers didn't say the interest rate or what we signed up for all she said was sign sign sign , didn't give us a chance to read what we were getting into. Now we decided to give the car a chance see if we liked 2 months we had in those 2 months we didn't drive the car for a month(we have proof through our home cameras and neighbors) the first week of the 2 month we decide to drive the car the transmission went out so if we were driving this car lets say the first week of getting it would the transmission have busted out sooner?! Not only that we were the Subaru had no accidents and when we take it to Car max all of a sudden it had an accident!! I know that it is unenviably for a used car not to have an accident but to not report to the buyer that is not right. Not to mention if we are calmly trying to speak out our concerns on the first go and you come off more defensive then you should you are guilty and you know it because I have recorded conversations on how maurice and Suheil have spoken to me to in a very defensive and aggressive tone that i do not appreciate the customer service shown after the transmission went out terrible how are you going to leave me more in debt with another car above my own price range and add the price of the previous car. Also the car was in the dealership for a Month a month and practically 2 weeks the amount of money wasted on UBER because of this!! Honestly if you are going to buy a car from maurice be careful who knows maybe he will sell you a lemon car like he did to us , and try to play victim right after. Let me say one more thing we got the transmission fixed but that car is not the same the man who worked in Services who attended to us and gave the car back told us Koons Annapolis Toyota did NOT do the inspection on the car correctly and thoroughly because if they did they would have NOT sold me that car. More

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