Susan Stull | Page 3

They were a pleasure to work with except when it came to fixing our car. If they had told us that it would take a couple of days to fix, we would have been ok. Yet we were told every day that it would be th fixing our car. If they had told us that it would take a couple of days to fix, we would have been ok. Yet we were told every day that it would be the next. They fixed the brake issue that the previous owner had patched to get it sold. They worked with us on the price and sent our son with leukemia a card. More

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The staff at East TN Nissan are very friendly & went above & beyond to make the process easy & smooth. This makes the third car my husband & I have purchased from the dealership. Travis Frazier was gr above & beyond to make the process easy & smooth. This makes the third car my husband & I have purchased from the dealership. Travis Frazier was great to work with! Highly recommend East Tn Nissan to anyone wanting to buy a car. More

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At this time I also chose to rate this dealership with a perfect score.From the moment we arrived at the dealership we were met by Ted Powell, The salesman and were made to feel like we were home. Both my w perfect score.From the moment we arrived at the dealership we were met by Ted Powell, The salesman and were made to feel like we were home. Both my wife and myself kept waiting for the moment that we felt like we were being pushed into a deal and that never happened.We did step up in the vehicle that we bought and changed to a car that cost more than the one that they wanted to sell us. That was my choice .Every question that we asked was answered to our satisfaction. We decided on a car and we met with kenny the finance mgr. Here we go I thought. My credit was not that good and we could not get financed. To make a long story short Kenny came up with a figure that was not to our liking., He left for a minute and came back with a figure and interest rate that we could live with.The rates were explained to us as well as the terms of the loan and we accepted them. There was not a time when things were not explained to us. Then we met with sue who did the contracts and it happened again she was great. how could she not be great after all she owned labs (dogs) and we have 9 dogs. Sue again explained everything. We left with a good feeling for the dealership. More

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I chose to give this dealership a perfect score! Everything & everyone was great. From the moment we got there, we were greeted with kindness & knowledge. Tim was a HUGE help in everything. My hu Everything & everyone was great. From the moment we got there, we were greeted with kindness & knowledge. Tim was a HUGE help in everything. My husband & I were not quite sure exactly what we wanted besides wanting a truck. Tim was patient & helped us with every little question we had & we had a ton of questions. Tim helped us narrow exactly what we wanted & right in our price range. I have been to other dealerships & the sales people tried to pressure me & tried to make me spend way more than I was comfortable with. Not Tim, he actually listened to us. We didn't feel like we were just a "sale." Everyone we dealt with including the two people in the financing department were friendly & not once did we feel the least bit uncomfortable. When we got to financing, everything was just a we had been told. The whole process was smooth & easy and by the time we were finished we had actually ended up buying two trucks! I would highly recommend this dealership & Tim Totten to anyone. My mom even went to the dealership the next day & traded her car in for a new truck! Thank you to everyone at East TN Nissan! More

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