Susan Tarquini | Page 23

Easy to work with, fair, and, honest. My car was making a weird noise. I called to see if they could help and they had me come right in... no appointment needed. After they had a certified My car was making a weird noise. I called to see if they could help and they had me come right in... no appointment needed. After they had a certified technice and take a look the problem was pretty easily solved and the bottom line: the price charged was more than fair! Thanks again!! More

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Great service! I brought my CR-V in knowing there was something wrong with either the tires or the tire pressure monitoring system. The easy fix (nail in tire) was I brought my CR-V in knowing there was something wrong with either the tires or the tire pressure monitoring system. The easy fix (nail in tire) was quickly diagnosed and corrected. Unfortunately, on the drive home, the tire pressure indicator light came back on. I called and spoke with Susan,my service rep, and she had me come right back, and got my car back in for a closer look. Ultimately, three of the four sensors in the tires were found to be defective. I was given the choice of rescheduling a visit, or, if I could wait, they would fix all three that afternoon (I waited!). Susan was fabulous throughout (I should mention this was the Saturday before Thanksgiving, and everyone was hopping busy). I really appreciate that everyone wanted to make sure my car was really fixed and good to go; and that Susan communicated with me every step of the way. My car made it to Plattsburg and back Thanksgiving weekend, and is running great! More

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Tereza is very nice. Tereza was my service advisor. She was very nice The car was taken car of very quickly and came back very clean. She was very nice. I came in f Tereza was my service advisor. She was very nice The car was taken car of very quickly and came back very clean. She was very nice. I came in for warranty work. What I don't understand is the disconnect between the service and parts department. I used to be one of the foremen at Acura of Boston in the 90s. If a customer asks for a price quote, we gave them a price quote. When I call Herb Chambers, I have to talk to the parts department then talk to the service department to get a price quote for a job. Times have changed. Thought it was odd when the service department could not quote me a price for work to be done. While I am commenting, I still have a bad taste in my mouth from the sales department from 2002. The 2003 Accords were coming out, new body style and Herb Chanbers would not take even $1 less than sticker. How many dealerships did Herb Chambers have back then? He has over 50 now. Was it worth it to lose a sale and have a potential customer customer walk out the door to Honda Cars of Boston where they negotiated the price, by about $1,500 I might add? We bought 2 cars from them. We only drive Honda products, was an Acura tech and I currently work down the street from your dealership. I potentially could buy a car from your dealership but price negotiating is a big thing for the consumer. Next year we may be in the market for a new Honda. More

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Herb Chambers Service staff Rocks! I've been getting Honda service for my Honda Civic for 2 years now, oil changes, replaced tires after hitting potholes on Boston streets, brake servic I've been getting Honda service for my Honda Civic for 2 years now, oil changes, replaced tires after hitting potholes on Boston streets, brake service, rebalancing and tire rotation, transmission and brake fluids replacement, air and cabin filters. Well done! Tereza has been particularly helpful. More

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Excellent Service !! The entire sales team where great from start to finish!! !! The new general manager is very outgoing he came over and asked how my visit went!! The entire sales team where great from start to finish!! !! The new general manager is very outgoing he came over and asked how my visit went!! More

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A++++ Was in for the maintenance minder a service and a recall as well it didn't take too long and they even washed and vacuumed after! Was in for the maintenance minder a service and a recall as well it didn't take too long and they even washed and vacuumed after! More

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Civic Maintenance and Upgrade Went back to Herb Chambers for some upgrade and maintenance. I always have Tony Yuen deal with my car. He is very generous, and make sure that you get Went back to Herb Chambers for some upgrade and maintenance. I always have Tony Yuen deal with my car. He is very generous, and make sure that you get car back ASAP. The process is very smooth when you have Tony. He is also very helpful in tips on how to maintain your car in the best condition, so I always appreciate his advice. Ask for Tony next time you go to Herb for any maintenance or upgrade! More

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Quick and honest I had what I thought was a slow leak in my rear driver's side tire and drove to Herb Chsmber's Honda in Boston on a Saturday morning with no appointme I had what I thought was a slow leak in my rear driver's side tire and drove to Herb Chsmber's Honda in Boston on a Saturday morning with no appointment. David Ricard took me in immediately, and within 30 minutes got back to me to let me know that they checked it all out and the tire was fine, just the PSIs were off (probably due to cold weather). He didn't charge me at all! David was friendly, courteous, and I'll be asking for him from now on! They're lucky to have him! More

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horrible service The woman at the front desk is so xxxx miserable and it shows with her attitude towards people. I brought my car to the service center since i have w The woman at the front desk is so xxxx miserable and it shows with her attitude towards people. I brought my car to the service center since i have warranty on my tires and needed a new 1. I sat down in the waiting room at 8 AM and was told it was take about 2 hours. It is about to be 11:30 AM and I am still sitting here waiting. So far 3 1/2 hrs and still no fixed tire. I would rather have just paid to change my tire myself and have it done within 30 minutes than ever come here again. More

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Worn out chairs warn of low quality service A customer lounge filled with tattered and worn out chairs is indicative of is dealerships atitude towards and commitment to customer service. When I A customer lounge filled with tattered and worn out chairs is indicative of is dealerships atitude towards and commitment to customer service. When I made my appt. I was told he "1st annual service" for my 2015 Honda CRV Touring would run less than $100 and would only require "an hour or two." Imagine my surprise when I learned I would spend at least 3 hours in this uncustomer friendly environment and spend almost $500 on service. They apologized about the "confusion." Here I am 24 hours later waiting again in this shoddy space bcause they managed to screw up my vhicle. I broght in a car that ran perfectly. Despite paying for an alignment my vehicle now pulls to the left. Shoddy if not incomprtent service to say the least. They seem to have no concern for or understanding that my time is valuable. So here I sit ... Again. I'll find somone else to service my vehicle in the future. More

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