Susan Tarquini | Page 29

Brakes, Noise and Rear Speaker Deck I asked for the right rear brakes to be checked because of a noise sounding like the caliper was sticking. I was told all 4 needed to be done for $12 I asked for the right rear brakes to be checked because of a noise sounding like the caliper was sticking. I was told all 4 needed to be done for $1200. I approved the work. The noise is still there. This is not the first time this has happened. I asked for the rear speaker deck to be fixed from vibrating. I've asked for this to be done twice along with other work. Each time driving away and halfway home the noise is back. I've given up on that repair. More

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brought car in for inspection sticker and general servicing Completely satisfied, as always, with the care of my car and recommendations for future work that I'll keep in mind. It could only be better if the wa Completely satisfied, as always, with the care of my car and recommendations for future work that I'll keep in mind. It could only be better if the wait time was shorter -- but I have not had to come in very often, so the service is keeping my old Honda Civic and good condition and I'll continue with the plan I've been using for the past several years. More

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State inspection It was my first time in this shop I went to go get my state inspection the employee who took my car didn't explain to me what I need it to do when I g It was my first time in this shop I went to go get my state inspection the employee who took my car didn't explain to me what I need it to do when I go in he just told me to just go in and have a seat I was there at 9am and it was 1pm and nobody told me anything about car until I got very mad and went to customer service and they was very surprise that I still had the paper that the guy gave me when I came in because I suppose to go to customer service first and then seat down something that the employee that took my car never told me and explain to me what I need it to do when he knew it was my first time there so my experience was very bad and very disappointed I don't think would come here anymore. More

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Everyone is always very pleasant and helpful. I always spend a long time there and people make it as comfortable as possible. The work is excellent and prices are fair. I love that they wash my c I always spend a long time there and people make it as comfortable as possible. The work is excellent and prices are fair. I love that they wash my car. More

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Boston Herb Chambers Honda will do service price matching. I booked a typical oil change and tire rotation service at Boston Herb Chambers Honda. On the service day, I arrived at Boston Herb Chambers Honda an I booked a typical oil change and tire rotation service at Boston Herb Chambers Honda. On the service day, I arrived at Boston Herb Chambers Honda and mentioned an online discount coupon for oil change.. However Boston Herb Chambers Honda did not have any discount online coupon for tire rotation, but its own competitor, Burlington Herb Chambers Honda had discount online coupon for oil change and tire rotation.. The cost of oil change at Burlington Herb Chambers Honda was even lower then the cost at Boston Herb Chambers Honda.. I mentioned that to the service person, and she was willing to price match for me.. She got permission from her supervisor at Boston Herb Chambers to print the online coupon from Burlington Herb Chambers Honda website. Very friendly. More

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Honda CRV lease The overall experience was great. I had very bad luck at other dealerships, and Herb Chambers was quite the opposite! Everyone was great to work with, The overall experience was great. I had very bad luck at other dealerships, and Herb Chambers was quite the opposite! Everyone was great to work with, and made the process of leasing a car very easy! More

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very good and prompt I had hit my car on the rear and I was told what was needed to fix it for the dent and the scratch and it was fixed exactly. I had hit my car on the rear and I was told what was needed to fix it for the dent and the scratch and it was fixed exactly. More

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Oil change/ brakes I have purchased six cars from Herb Chambers since 1983. I have found that both the salespeople and service department is excellent. Sam Deroches is a I have purchased six cars from Herb Chambers since 1983. I have found that both the salespeople and service department is excellent. Sam Deroches is a true gem. He works extremely hard with customers to make the best deal possible for seller and buyer. I mostly work with Tereza Guzman in the service area. She is amazing! I have been impressed with her knowledge about automobiles and what needs to be done. I have been treated well and always bring my cars for service to Herb Chambers even though I mostly live on Martha's Vineyard now. Tereza should be highly commended for her work. Susan Tarquini is also wonderful. She takes time to meet with customers and to make sure things are running smoothly. I feel that the staff at Herb Chambers knows me personally and I can't say enough good things about this company. I recommend this dealership to many of my friends who have purchased cars there and use the service center. More

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friendly quick service, quick diagnosis and repair I always get excellent, quick, friendly service at Herb Chambers Honda Boston. I have all my service done there, and did so on my previous Civic until I always get excellent, quick, friendly service at Herb Chambers Honda Boston. I have all my service done there, and did so on my previous Civic until it died of old age. Susan was particularly helpful, as she diagnosed my problem immediately (and correctly). Theresa and other tech reps have been helpful in the past. I always recommend Herb Chambers Boston. More

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Great service - pleasant place to wait. Easy to get an appointment and wait times are minimal. Overall a good experience. I would have not problem recommending Honda service center of Bost Easy to get an appointment and wait times are minimal. Overall a good experience. I would have not problem recommending Honda service center of Boston. More

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