Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos
Refer Me

Susanna Yim | Page 84

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

Contact Me
4.9
852 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they came in for. 😊

Dealership Experience

11 yrs, 9 mos

Industry Experience

16 yrs, 9 mos

Languages Spoken

English English

Korean Korean

4.9

852 Reviews

Write a Review

852 Reviews of Susanna Yim

September 03, 2013

Dealership Rating

Susana was great, price was never changed since the first time we talked to her. Only bad thing was we were told the car had no alarm so we bought it, later we found out the car did have a factory alarm. More

by qttink04
Price
Recommend Dealer
Yes
Sep 04, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback about your recent car shopping experience. Honest business practices are the cornerstone of our business, and we are happy to know that Susana upheld this standard. We will take your feedback to heart as it helps us grow as a business. We hope to have the opportunity to work with you again in the future. Don't miss out on the specials we have on Facebook and Twitter. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

August 05, 2013

Dealership Rating

Susana was absolutely wonderful. Very dedicated to closing the deal, answered all my questions,very fast worker appreciate her very much I was more than satisfied with the service. Thank you so much s More

by perkinscharis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing such a positive review about our dealership. Susana is a valuable member of our team and she will be pleased to hear that you were happy with the service she provided. We look forward to working with you and anyone you send our way. Thanks again; see you next time! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@noTrmreeves.com

August 04, 2013

Dealership Rating

Very glade to work with Susanna, she save me a lot of time to buy a new car. Usually I have to spent half day to finish all the paper and she is so well prepared to answer all my questions. More

by jwimport2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2013

Norm Reeves Honda Superstore Cerritos responded

Wow, thank you so much for taking the time to share this amazing review with us. I greatly enjoyed reading it and it made me truly happy to hear the level of customer service we were able to provide you with. Anytime we can go above and beyond for a customer, we're happy to do so. We hope to work with you again sometime in the future. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@noTrmreeves.com

July 03, 2013

Dealership Rating

The two employees as selected were very helpful. Ishan was patient throughout my car selection process and Susanna was thorough in explaining the product and services. More

by x3chelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

June 04, 2013

Dealership Rating

Get price over Internet then get call from dealer,have better price over the phone, the sales person promise the price and the color they have. 2 hours late we get our new ACCORD and happy drive to home. More

by Wilsonmpr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

May 14, 2013

Dealership Rating

It was a pleasure to work with Susanna. She went above and beyond to get me the best quote and retain my business (I purchased an Accord from Norm Reeves Cerritos a few years back). She has also followed More

by oscarmireles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 15, 2013

Norm Reeves Honda Superstore Cerritos responded

We are happy to have you as a part of the Norm Reeves Honda family! Susanna is a valued member of our team and she'll be delighted to hear that she was able to impress you. We look forward to doing business with you again in the future. Before your next appointment, check us out on Twitter and Facebook for our exclusive monthly specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

April 08, 2013

Dealership Rating

Susanna was very friendly and attentive to our needs. She was very straightforward and knowledgeable about the car we wanted and steered us to the one that was right for us. Highly recommended, make sure you More

by s54flexin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share this feedback! Susanna is a valued member of our team and will be happy to hear that you were so satisfied with your experience. We look forward to impressing you during your future visits. Remember to find us on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

April 02, 2013

Dealership Rating

Great staff,excellent customer service. This was the best new car buying experience I ever had. The whole process was great. Would highly recommend this dealership. Thanks! More

by Superdave23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Sanchez

Apr 02, 2013

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new car! Thank you for taking the time to write this wonderful feedback. I'm happy to hear that our spectacular customer service offered you a fresh perspective on the car buying experience. Before your next servicing appointment, check us out on Twitter and Facebook for access to our exclusive monthly specials. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

March 03, 2013

Dealership Rating

Service was great I would recommend this dealership to my friends and family. Susanna has kept in contact and has made me a happy customer More

by Frankzuniga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Susanna yim

Mar 04, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent review! It is great to know that Susanna was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

February 14, 2013

Dealership Rating

My review only pertains to the sales and finance department since I haven't had my car serviced yet. I bought a Honda Odyssey LX .. The salesperson Susanna didn't pressure me and took the time to sh More

by sungclee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to write this great review spreading the word about our dealership! Congratulations on your new Odyssey; I'm happy to hear that you were so satisfied during the purchasing process. I'm confident you will also be impressed with our service department! Before you bring your Odyssey in for service, check us out on Twitter and Facebook for access to our exclusive specials. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

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