Susanna Yim

Excellent service everything was just as mentioned and on time. Good communication skills, polite very professional. time. Good communication skills, polite very professional. More

Helpful 0

Report | Print

Susanna Yim is hardworking, diligent, friendly, and works to find the right car for her client. she’s outstanding and i was happy to have her help me find my car. to find the right car for her client. she’s outstanding and i was happy to have her help me find my car. More

Helpful 0

Report | Print

I was in the market for a Honda Accord Hybrid and calling around. I was getting salespeople who were talking vaguely about markups of up to $9K etc. As soon as I talked to Susanna. I got the straight deal a around. I was getting salespeople who were talking vaguely about markups of up to $9K etc. As soon as I talked to Susanna. I got the straight deal and got the car at MSRP. No markups or other BS. She’s a nice, caring straight shooter. Would highly recommend! More

Helpful 0

Report | Print

Susanna was wonderful! ! We've purchased 3 cars from her within the last 2 years, and her service always amazes us. She's patient, informative, kind and thorough. You don't ! We've purchased 3 cars from her within the last 2 years, and her service always amazes us. She's patient, informative, kind and thorough. You don't feel like you're haggling or arguing like how these other dealerships and reps make you feel. Her and her manager Ray are very attentive. We will definitely keep coming back. My sister and I love our new pilots and are very happy with the rate, monthly payment, service and loan amount. Great work Susanna! You make car buying easy! More

Helpful 0

Report | Print

Great service i recommend her great service Will come back for additional service and bring friends back for additional service and bring friends More

Helpful 1

Report | Print

It was a very hospitable and friendly experience purchasing a car here with Susanna. She was also timely. purchasing a car here with Susanna. She was also timely. More

Helpful 0

Report | Print

Everyone was very friendly and offered to help. All questions were answered promptly and politely. All questions were answered promptly and politely. More

Helpful 1

Report | Print

Susanna made process easy from a lease to a finance vehicle.very professional. Finance Dept.explained all the paperwork we'll. vehicle.very professional. Finance Dept.explained all the paperwork we'll. More

Helpful 0

Report | Print

Misleading buyers adding add-ons without a option making ridiculous claims because of covid you have to eat the cost to keep dealership open ridiculous claims because of covid you have to eat the cost to keep dealership open More

Helpful 0

Report | Print

I was in the need of a new car as my old car was giving me problems and I had an incredible experience at Norm Reeves in Cerritos. Susanna is the sales manager that helped me through the whole process and me problems and I had an incredible experience at Norm Reeves in Cerritos. Susanna is the sales manager that helped me through the whole process and I specifically requested her as my brother had bought a car through her a couple months ago and raved about her. She made the car buying process stress free and was completely transparent with the pricing and monthly payments, which I really appreciate. After we signed the paperwork, she kept me updated throughout the weeks with when my car would be delivered to the dealership and was quick to respond if I had any questions about anything. Thanks to her, I was able to get a great deal on my dream car and I am extremely grateful for her and will absolutely work with her again in the future. If you’re looking to buy a car, I HIGHLY recommend going through Susanna, she is the best sales manager I have ever worked with and she won’t let you down. More

Helpful 0

Report | Print