Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim | Page 87

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
1,002 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

4.9

1,002 Reviews

Write a Review

Dealership Experience

13 yrs, 11 mos

Industry Experience

18 yrs, 11 mos

Languages Spoken

English English

Korean Korean

1002 Reviews of Susanna Yim

June 28, 2017

Dealership Rating
Employee Rating

Quick and Painless Susanna Yim, the Internet Manager, and Paul from finance made my car buying experience quick and painless. I contacted Susanna after finding the exact More

by CivicHB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2017

Norm Reeves Honda Superstore Cerritos responded

We are glad to hear that you came in and had an efficient experience with us! Enjoy your new ride and don't hesitate to see us again!

June 26, 2017

Dealership Rating
Employee Rating

Best car buying experience ever. Was very impressed with This is by far the best car buying experience ever. The whole process was smooth from start to finish. Thank you Susanna Yim and Jeff Aoki for your More

by deepkamini123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Aoki

Jun 28, 2017

Norm Reeves Honda Superstore Cerritos responded

We are SO happy to hear that we made such a positive impression! We live for our customers! Enjoy your new car.

June 14, 2017

Dealership Rating
Employee Rating

Awesome experience My experience was fantastic. The customer service was great Susana helped me through everything, deal was even better, and the process was very fast. More

by Nancyv1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2017

Norm Reeves Honda Superstore Cerritos responded

We are happy to hear that you had a swift and easy process with Susanna! Enjoy your new ride!

June 11, 2017

Dealership Rating

Great experience from start to finish I was looking to lease a car and Susana really took care of us from start to finish! We gave her a call beforehand and she quickly got us started on t More

by JFigueroa1600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2017

Norm Reeves Honda Superstore Cerritos responded

We appreciate your review and are happy that you loved your experience with Susanna! Enjoy your new car!

June 07, 2017

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Employee Rating

Best experience buying a new car I have given this rating for great pricing, over the phone assistance that led to an easy transaction once I arrived. Friendly, personable service. More

by ljones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2017

Norm Reeves Honda Superstore Cerritos responded

Thank you for your great review! We love hearing from all our customers and are pleased that we created a positive experience for you. We hope to see you again in the future! Take care - Terry Benn | Customer Relations Manager | 562-345-9100 | tbenn@normreeves.com

June 06, 2017

Dealership Rating
Employee Rating

Great Purchasing Experience Thanks to Susanna Yim, buying a new Honda was truly effortless! She worked with us on the price and was very helpful in making sure that we found the More

by honda_buyer_6217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2017

Norm Reeves Honda Superstore Cerritos responded

It's great to hear that Susanna made your experience a memorable one! We try our hardest to make sure every customer gets the same high quality treatment! We look forward to seeing you again in the future! Take care - Terry Benn | Customer Relations Manager | 562-345-9100 | tbenn@normreeves.com

June 05, 2017

Dealership Rating
Employee Rating

From Start to Finish Susanna was great throughout the entire process. Transparency goes a long way for me and that is exactly what was provided with her. I strongly reco More

by CARLOS RIVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2017

Norm Reeves Honda Superstore Cerritos responded

We love to take our time to make sure our customer's questions are all answered before they are prepared to drive off the lot. Congratulations on your new car! Take care - Terry Benn | Customer Relations Manager | 562-345-9100 | tbenn@normreeves.com

May 30, 2017

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Employee Rating

Susanna Yim is the Best! This was the 5th car dealership me and my husband had been to in search of a minivan. With the previous dealerships we had been to we were so disappoi More

by ZS2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2017

Norm Reeves Honda Superstore Cerritos responded

Thank you for the amazing review! We work hard here to provide everyone with the best experience possible so that you can drive away in your perfect ride. Congratulations on your new blue Honda Odyssey! We are always here to answer any questions. Take care - Terry Benn | Customer Relations Manager | 562-345-9100 | tbenn@normreeves.com

May 30, 2017

Dealership Rating
Employee Rating

First Time Buyer Susanna is the best! She made me feel good about my purchase as a first time buyer. She gave me that assurance and she was able to help me out tremend More

by Leiva93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2017

Norm Reeves Honda Superstore Cerritos responded

Thank you for trusting Norm Reeves Honda Superstore Cerritos with your car-buying needs! We are so pleased that Susanna made you feel comfortable as a first-time buyer. We are always here if you need anything in the future. Take care - Terry Benn | Customer Relations Manager | 562-345-9100 | tbenn@normreeves.com

May 22, 2017

Dealership Rating
Employee Rating

True To Her Word Susanna quoted us an, Internet price and stayed true to her word when we showed up. Didn't try to add additional charges for things I didn't want. More

by Suzuki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2017

Norm Reeves Honda Superstore Cerritos responded

Awesome to hear, Suzuki! Thanks for sharing the 5-star feedback about your visit with Susanna and the crew - this is what we aim for. Appreciate the review - you can always count on us! Take care - Terry Benn | Customer Relations Manager | 562-345-9100 | tbenn@normreeves.com

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