Sy Fields

I recently bought a C300 Mercedez and was extremely happy with the whole experience. My sales person, Sy Fields, could not have been more friendly, knowledgeable and professional. He took the time to listen with the whole experience. My sales person, Sy Fields, could not have been more friendly, knowledgeable and professional. He took the time to listen to my requests and was able to make me feel comfortable in what is often a very uncomfortable environment. I felt that Sy really wanted me to be happy with my purchase not just to make a sale but to build a long term relationship. Best car experience I have had from a sales person. I then worked with Jeff in Finance. Very easy to talk with, offered me options. Not high pressure. Very professional and represents the Merecedez brand well. All people I came into contact with were friendly and approachable. I would give the highest marks to the dealership. David More

Helpful 1

Report | Print

I never owned a MB before and was looking for a vintage 560 SL Roaster soft/hard top-(btw the years 1986-89)-and found it here at MB Encino (though there are so many for sale elsewhwere). I searched for mo 560 SL Roaster soft/hard top-(btw the years 1986-89)-and found it here at MB Encino (though there are so many for sale elsewhwere). I searched for months BUT MB Encino had a unique one in chocolate brown with a choclate brwon soft top. I had to get it. I was never crazy about buying a car--BUT Sy and Neil made it a great experience. They were so patient with my 7 1/2 hr shopping experience-and test driving the car 3 times in the same day as well as going above and beyond and having one of their mechanics (MIKE) look over the car with me--to go over my check list of concerns on these old cars. They did not rush me, they were informative on all topics. They were incredibly helpful and kind--and most of all did not pressure me to do anything---they did not even know if I would buy the car--and they spent 7 1/2 hrs with me. Sy was great--and really knows service with a smile--and Neil does too--and Neil was great with educating me on the 560 SL and other vintage MB cars including the 280SL--they both made you feel like they really cared and were selling to a friend --and they wanted to be sure--the customer was happy. They even went above and beyond to let me "store" the hard top with them until I get a space for a stand for the hard-top at my home--and worked with me on the purchase price of the car--as well as helped me get some things fixed on this old car (at no additional cost). They sell some really high end expensive cars and my purchase was on the low end--BUT they made me feel like I was a high end customer---Sy and Neil are great--as well as the receptionist Connie--what a great team and staff--I will only shop here--and send friends here---service is the key these days--and so few places know service--and at MB Encino--they know service---and that is why they have such a loyal clientel---and I know I will be one for years to come--thanks Neil and Sy for all your help and time. More

Helpful 1

Report | Print

I had a fabulous experience with Sy Fields. I called him, told him what I was looking for and drove the car off the lot several hours later! He was professional, listened to my concerns, met my needs a him, told him what I was looking for and drove the car off the lot several hours later! He was professional, listened to my concerns, met my needs and got me in and out in a timely fashion. Seriously, this was the best car buying experience I have ever had! Highly, highly recommend! More

Helpful 3

Report | Print