Sylvia Sanchez

Phil Long Hyundai of Chapel Hills responded

We’re glad the process went smoothly after you returned with a competitor offer. Sylvia enjoyed working with you to secure a deal on your used Kona. Enjoy your Hyundai Kona and thanks for choosing us.

Phil Long Hyundai of Chapel Hills responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. After reviewing your situation, it appears that we have not yet received all of the required documents needed to finalize your financing paperwork and secure the loan with the lender. We understand that our communication regarding this process was not as clear or timely as it should have been, and for that, we apologize. Our goal is always to make the purchasing and financing process as smooth as possible. We would appreciate the opportunity to connect with you directly so we can review what documents are still outstanding, provide a clear update on your financing status, and ensure you receive all paperwork requested as quickly as possible. Please contact Angel Leon directly 719-867-6624 or email aleon@phillong.com Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

Phil Long Hyundai of Chapel Hills responded

We’re delighted that Sylvia and our team’s support, from your very first call through the ongoing check-ins, made your Santa Fe HEV purchase seamless. We’re glad we could stay open late so you could drive away when it worked best for you. Thank you for choosing Hyundai and sharing your kind feedback.