9 Reviews of TJ Ketchem
May 04, 2026
Always have a great experience at this dealership. All the staff are excellent and so patient and kind. As far as I know they have never tried to overcharge me for anything and I always feel I can tru All the staff are excellent and so patient and kind. As far as I know they have never tried to overcharge me for anything and I always feel I can trust them to do a great job. 👏 👍 More
Other Employees Tagged: Nick at the service desk and also the guy who is always sitting at the far left side computer at the service station
May 03, 2026
This dealership is home for me. The staff is so polite and pleasant. I love coming in. They treat me so well. The staff is so polite and pleasant. I love coming in. They treat me so well. More
Other Employees Tagged: Nick Cruz, Patrick Lauriano, Alex Romero, Paul Gayhart , Molly ❤️
April 30, 2026
The used car buying was an excellent experience for my 2023 Mazda CX-5 S Select trim level. I enjoyed working with your entire staff. It was the exact car I was looking for BUT... I was disappointed that 2023 Mazda CX-5 S Select trim level. I enjoyed working with your entire staff. It was the exact car I was looking for BUT... I was disappointed that I didn't get a response (as with other local Mazda Dealers in the area so you're not alone) about adding a Gentex Homelink auto-dimming Garage door opening rearview mirror (0000‑8C‑R06). I WASN'T asking for a freebie or discount, just the actual installation service. I realize 1) It's a low margin job, 2) It involves wiring in the A-pillar which means air bags and air bag clips, but maybe only 1 hour labor 3) Low priority/non-warranty work 4) Probably not even in stock so that's another hurdle. It was a dealer installed option on all new 2023 Mazda CX-5s so the knowledge and labor experience should exist as well. Seriously, all standard: Blind Spot Monitoring, Rear Cross‑Traffic Alert, Smart City Brake Support, Lane Departure Warning System, Lane‑Keep Assist, Mazda Radar Cruise Control & Driver Attention Alert and I have to flick the mirror to block high-beams and use a manual garage door opener? Not cool. Just very disappointing from an otherwise very enjoyable buying experience. More
Other Employees Tagged: Nick Cruz, Blanca Dario, Patrick Lauriano, Alex Romero, Paul Gayhart
April 20, 2026
Helpful staff, clean environment and wonderful car selection. I would highly recommend this dealership for a Mazda. selection. I would highly recommend this dealership for a Mazda. More
Other Employees Tagged: Paul Gayhart
April 07, 2026
I bought a CPO vehicle and it was presented to me dirtier without a thorough cleaning - crumbs, dirt, and grime from the previous owner and dirtier than a rental vehicle - the washer fluid was not full, and without a thorough cleaning - crumbs, dirt, and grime from the previous owner and dirtier than a rental vehicle - the washer fluid was not full, and other issues. Even though they responded to my concerns, it was a a major inconvenience and disappointing CPO purchase experience More
Other Employees Tagged: Patrick Lauriano , Mike
March 16, 2026
Great customer service from Nick Cruz, quick and efficient service . I would definitely recommend Westside Mazda to friends and family . efficient service . I would definitely recommend Westside Mazda to friends and family . More
Other Employees Tagged: Nick Cruz, Alex Romero, Paul Gayhart
February 24, 2026
Blanca and the team at Mazda were extremely helpful in finding me the right deal! finding me the right deal! More
Other Employees Tagged: Blanca Dario
February 22, 2026
Justin was fantastic and went through all our options. Also gave us time on our own to think through our options as well. Everyone was great to work with. Also gave us time on our own to think through our options as well. Everyone was great to work with. More
Other Employees Tagged: Nick Cruz, Blanca Dario, Patrick Lauriano, Paul Gayhart
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