TJ has taken great care of my Jeep and my husbands- he is
trustworthy and always a pleasure to work with
trustworthy and always a pleasure to work with
Scheduled appointment and received a confirmation email
and text for today 9.24.22 at 7am, no one is here. It’s now 7:39am, I drove from Saginaw, TX to the Dallas Love-field location to have my car service
and text for today 9.24.22 at 7am, no one is here. It’s now 7:39am, I drove from Saginaw, TX to the Dallas Love-field location to have my car serviced. This unexceptionable!
My husband has had a vehicle with this service rep for
over 3 weeks, continuing to be given the run around. He was told the vehicle would be ready several times now, also being told a rental car would be
over 3 weeks, continuing to be given the run around. He was told the vehicle would be ready several times now, also being told a rental car would be provided to him…none of which are true. The repair to the vehicle is covered by a warranty and yet we’re already out of $600 for a rental car that we’ve had to pay out of pocket. The vehicle is still not repaired. This has been a horrible and very inconvenient experience with someone who does not keep his word. I will be escalating this matter up.
I had a very bad experience with your company. When I
first brought my vehicle there I was told 1/23 that the part was not covered on the warranty and my car would cost $770. My daughter did call TJ and
first brought my vehicle there I was told 1/23 that the part was not covered on the warranty and my car would cost $770. My daughter did call TJ and said not to fix the car cause because it was to expensive. I spoke again with TJ and told him that I wanted him to fix the car. Then he called me 1/27 and told me there was another issue and it also was not covered on the warranty and it was additional $500 and I told him it was ok to fix. I called the warranty 2/1 and they told me both parts were covered and sent me a copy or the warranty list. They stated that TJ called 1/27 opened a ticket with my vehicle but it was closed due to the parts not covered. They only received one call from TJ regarding my vehicle on 1/27(I had car towed there 1/22). The tickets are available on the website you can see and review on the website. I was without a vehicle for 12 days. I could have received a rental car if the parts were covered on the warranty. He told me that the parts were not covered and that he spoke to the manager and I could get a 10% off my bill when car complete. I spoke with the warranty people 2/1 and they told me that I would need the service man to approve what was wrong with the car and it would be approved. Each time I spoke with TJ I wrote down the time and also stated what was wrong with the car. I sent TJ a copy of the warranty stating that the parts were cover on the warranty that he told me was the issue of the car. After leaving several messages TJ called me back and stated that the parts were covered on the warranty and I would only have to pay the deductible. I finally got the vehicle back 2/2 after several promises/days that the vehicle would be done. Now the car has the engine light on and he told me that the code was another issue. TJ also called me very upset about the rating that I gave him and stated that I could never bring my car back to UPTOWN. I think that is is very bad behavior. I have a FIAT and this is the closest place for me to get my car serviced.
Entire process start to finish was a breeze. As a woman,
I know I felt hesitant to even attempt to buy a car because of the 'stereotypical' sleezy-just-trying-to-sell-a-car-and-take-advantage salesman perso
I know I felt hesitant to even attempt to buy a car because of the 'stereotypical' sleezy-just-trying-to-sell-a-car-and-take-advantage salesman personality I would encounter. Boy I couldn't have been more wrong. From the beginning, they not only helped me get into the car I wanted, but they were flexible as I bounced between different cars to purchase to make sure I made the right choice. It felt like I was working with a friend more than locking into a contract to sell my soul and I couldn't have been more confident and excited about my entire experience. Friendly. Welcoming. Warm. Upfront. I don't think I'd ever go anywhere else. Thank you for changing the way car buying was to making it how it should have always been!
Other Employees Tagged:
, Bazie Bates, Andre' Moore, Will H.
Honest. Reliable. Makes your car feel a priority. I
continue to come back Bc I trust TJ 100%. He knows my budget and finds me services that stay within. He’s always looking out for me and keeps my 8 ye
continue to come back Bc I trust TJ 100%. He knows my budget and finds me services that stay within. He’s always looking out for me and keeps my 8 year, 122k mile Jeep Wrangler running smooth. Thanks TJ White!