
Park Cities Chrysler Dodge Jeep Ram Fiat
Dallas, TX
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Update: my concerns were resolved in a timely manner. Nick, Rebecca, and Justin did not hesitate to go above and beyond for me. I’m extremely impressed with how quickly they pulled together as a team to Nick, Rebecca, and Justin did not hesitate to go above and beyond for me. I’m extremely impressed with how quickly they pulled together as a team to make things right. The moment Nick offered to personally drop my vehicle off to me so my children and I did not have to drive in bad weather, I knew then my one star experience was a thing of the past! That is top of the line customer service. A salesman that put the needs of his customers before his own.10/10 I now have the biggest smile on my face. Thank you to everyone who had my best interest at the forefront. You’re truly appreciated! More
Shadiest dealership we ever encountered, they will lie to you to get you in the door and play with the numbers and interest in every way possible. The management will play games and manipulate the numbers to you to get you in the door and play with the numbers and interest in every way possible. The management will play games and manipulate the numbers to take advantage of you to the best of their ability every chance they get. Very dishonest people at a shady dealership. I would love the opportunity to defend my remarks with anyone there that can defend their tactics so reach out if you would like to debate my statements . So beware of this place if you care about honesty More
Refused to the honor online price. I even agreed to pay online price + the dealer addendum (which wasn’t advertised online) and they still refused. Sales guys were friendly. The sa I even agreed to pay online price + the dealer addendum (which wasn’t advertised online) and they still refused. Sales guys were friendly. The sales manager told me I insulted him by asking for the internet price. More
Parts department was absolutely amazing! ! Jose Garcia is an asset to not only the Parts department but to the entire PCCDJRF Dealership! He was professional and extremely helpful. He went ou ! Jose Garcia is an asset to not only the Parts department but to the entire PCCDJRF Dealership! He was professional and extremely helpful. He went out of his way to get me a part for my Fiat that I could not get in Arizona. Wish more employees could be like him! He is a total leader of customer service! Thanks again Jose!! More
This has been the worst buying experience of my life, STAY AWAY!!! My temporary tag expires in two weeks and just found out that the paperwork has not even been filed with the county. I bought when it w STAY AWAY!!! My temporary tag expires in two weeks and just found out that the paperwork has not even been filed with the county. I bought when it was Uptown and now am told that Park Cities can't help me in anyway. More
I have texted James multiple times with no resolution. . I was sold a truck ,a Dodge RAM 2022 classic , with only a little over 8,000 miles. #1 , I trusted my sales person when he told me it was a V8 Hem . I was sold a truck ,a Dodge RAM 2022 classic , with only a little over 8,000 miles. #1 , I trusted my sales person when he told me it was a V8 Hemi. It is not so now I cannot tow the camper I wanted as the max towable weight on a v6 isn’t nearly capable of as much. I feel he just wanted a sale and misled me. ( I realized it wasn’t a Hemi when I got home and popped the hood) #2- the spare tire under the bed of the truck is bald. I texted about this asking to come in and for a replacement. He asked for pics which i sent . I hear nothing back. Terrible service! A truck this new should NOT have a bald tire as a spare?!?? I feel as soon as they made the sale they didn’t care anymore about me as a customer. More
The experience with Uptown was great. Jaylon was an awesome salesman and had great customer service. He took care of my needs from the start and got me in the SUV I wanted. I truly recomm Jaylon was an awesome salesman and had great customer service. He took care of my needs from the start and got me in the SUV I wanted. I truly recommend Uptown for your next vehicle purchase. More
Great experience. Helpful, thoughtful and no pressure. In and out fairly quick and wirh a good deal on trade in and new jeep Helpful, thoughtful and no pressure. In and out fairly quick and wirh a good deal on trade in and new jeep More