TONI LYNN WYMAN | Page 10

I take my car to have a oil change my appointment was at 7:30 my service guy told me will be a hour, went 2 hours pass I went to ask him wah happened and he told me to wait.i see a lot of people was there b 7:30 my service guy told me will be a hour, went 2 hours pass I went to ask him wah happened and he told me to wait.i see a lot of people was there before and after me and they was leaving service done, 3 hour pass and nothing I went to ask again I got mad went 3 hour and half pass and I ask the car washing guy. Thas went he call somebody the manager came and he told me the technician guy put my car and the servicr bord wrong.but I ask 3 times why it is taking so long,service was ver Bay disappointing I hope I cane get some credit for, I left almost at noon very bad More

by LESTERCRUZ777 Verified Customer Verified Customer

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Joseph was wonderful! Very respectful and helpful explaining the details of my service. Also, love the car wash benefit! Very respectful and helpful explaining the details of my service. Also, love the car wash benefit! More

by CWBRENNEN Verified Customer Verified Customer

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The staff are wonderful - I have been buying/servicing VWs for over a 20 year span when the dealership was Reeve's VW... since the sale of the dealership and name change to VW of North Tampa, the administ VWs for over a 20 year span when the dealership was Reeve's VW... since the sale of the dealership and name change to VW of North Tampa, the administration's cost of services has unacceptably skyrocketed. I went to another VW, and the cost was approximately 1/3 less... in my situation, it led to a $418 savings. Needless to say, I will be taking my business elsewhere from now on. More

by EMKOLETTIS4 Verified Customer Verified Customer

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Not sure the software update was completed waited over 4 hours due to “computer” breakdown by the service tech hours due to “computer” breakdown by the service tech More

by BURGHONE51 Verified Customer Verified Customer

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Customer service is horrible. I dropped off my car for service, two days later my service advisor quits and I didn’t get my car until a week later. My car sat there with no one kn I dropped off my car for service, two days later my service advisor quits and I didn’t get my car until a week later. My car sat there with no one knowing what happened. . . Now I was appointed a new service advisor that never answers the phone when I try to schedule an appointment for service. I leave a voicemail and don’t get a call back. I always have to call the main phone number for the service department and talk to the first service representative that picks up to get assistance. . It’s annoying and frustrating and I decided to switch to another Volkswagen location. More

by ROMELO92 Verified Customer Verified Customer

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So many problems this time around. Ever since the acquisition of Reeves by Morgan Al the good people have left. I had an advisor leave before looking at my car. Got switched advisors. Ever since the acquisition of Reeves by Morgan Al the good people have left. I had an advisor leave before looking at my car. Got switched advisors. A tech that couldn’t find the problem I came for, then created another, and then that magically disappeared when I said not to look into it further. Then when I picked up my car because of a notice I got sent to pick it up, half the car was still apart with parts on the dashboard. While the advisors and manager were pleasant when fixing the problem given it was nearly out of their direct control, there wasn’t anything other than an apology. Reeves was a place I trusted, but not sure how much I can trust what Morgan is saying and probably won’t be coming back unless it’s to fix an issue they created. More

by Nowayjose Verified Customer Verified Customer

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They have short staff, I dropped my car at 9: am and I got the diagnostic around 3:30 pm after I bothered them with my phone calls to see what is going on. Most of the previous employees that I know wer got the diagnostic around 3:30 pm after I bothered them with my phone calls to see what is going on. Most of the previous employees that I know were quit because of the new Owners and the new management as I heard. I hope the new management will take this comment in consideration. Thank you. More

by sultan.k2009 Verified Customer Verified Customer

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I always enjoy when I go there. They are always nice and helpful while I’m there. They are always nice and helpful while I’m there. More

by CALLEIGH12 Verified Customer Verified Customer

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It took a significant amount of time to even receive my car for a light bulb change and strut mount repair. The advisor failed to mention the labor cost on the light bulb change which is the most expensive car for a light bulb change and strut mount repair. The advisor failed to mention the labor cost on the light bulb change which is the most expensive I’ve ever paid especially after not checking to see if I had a faulty bulb when they did the change on my ballast for my light. To say I had sticker shock was an understatement. I’m honestly unhappy about most of how the whole ordeal was handled. More

by MICHELLE.FRONTADO Verified Customer Verified Customer

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Very fast and professional. The waiting area is very confy and there is water and coffee The waiting area is very confy and there is water and coffee More

by ANGELSOTO921 Verified Customer Verified Customer

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