TYLER AKINS | Page 6

I have purchased several vehicles from Oscar Black and always enjoyed the experience. However, I will never purchase another vehicle from Shottenkirk. The deal I made with Oscar on my used 4Runner quick always enjoyed the experience. However, I will never purchase another vehicle from Shottenkirk. The deal I made with Oscar on my used 4Runner quickly went South. Tyler Adkins, their finance guy came out with paperwork with nearly$8,000 in add-ons. When I told him I wasn't interested in the two warranties added to the deal he said they couldn't sell the car without them. He told us they advertise the vehicles for less than they can sell them for to get buyers in the door then they have to add the extras to make money. When I said I wouldn't buy it with the upcharge he said to give him a few minutes to look at the deal again. He returned from his office and told my wife and I he could knock off one of the warranties and he could extend the Shottenkirk warranty from 6 month six thousand miles on the paint, dents, windshield, powertrain warranty to a 36 month 45,000 mile warranty. We all thought that was a decent deal and worth it for the power train alone, so we agreed to pay the $2,995 additional fee for it and made our deal. By this time it was getting late and I sent my wife on home in her vehicle as I would close the rest of the transaction and follow. Oscar Black remarked, " You guys are getting a great deal and I have never heard this deal before". "You are lucky". It wasn't a deal after all. When I went to Tyler's office to sign off on the paperwork I discovered he had added the $4,000 warranty to the contayct in addition to the $2,995 Shottenkirk warranty. I again said, I do not want the$4,000 warranty because the Shottenkirk warranty will cover the power train and that was really all I would worry about. Then he says, well the powertrain warranty isn't extended with the other parts of the Shottenkirk warranty. He said, Oscar and I thought you were confused about that part of the deal. Everything else was extended except the power train. So he wants us to pay an additional $2,995 to cover windshield damage and paint chips. Then he tells me if you just leave the warranties on during the financing it will lower your interest rate another 2% and then you can cancel the warranties any time at no cost to you and get a full refund. By now I was worn out. I wanted the vehicle and it was late. He said I could save 2% and cancel the warranties so I signed the papers and drove home. The next week I emailed Tyler and told him I was ready to cancel the warranties. I wasn't getting any replies so I called Oscar and asked what I should do. I guess he got Tyler to email me back. Tyler informed me I needed to contact the warranty company and they would cancel and they did, but not the Shottenkirk add on warranty. When I contacted Tyler about it he told me that their warranty can't be cancelled. I also pointed out to him that they had added a window tint and nitrogen upcharge to the vehicle contact for$798 and that the vehicle already had tinted windows when they got it. I asked him if he would show me the work order and warranty on the window tint if the dealership did it. He said it would be up to me to contact serv Tyler says, you agreed to the price! I didn't see the extra charge until several days later. The window tint was added after the listed price and I missed it until later when reviewing the paperwork. He still has not provided proof the tint job was done by Shottenkirk and provided no warranty for the tint job. I later found the contract states all vehicles with under 97,000 miles come with the 36 month 36,000 mile warranty included that he charged me for. I have not been able to make contact with anyone in upper management but will keep trying. I will take this to arbitration as outlined in the contract. I asked Tyler to refund the charge for the tint that wasn't done and for the Shottenkirk warranty I didn't want and which he told me I could cancel, but now can't. I'm done with these folks if this isn't resolved soon. More

by KENT15 Verified Customer Verified Customer

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Tiffany was amazing! She was very outgoing and and made the final process easy and smooth. She was very outgoing and and made the final process easy and smooth. More

by HARLEYJACKSON10 Verified Customer Verified Customer

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I don’t normally leave reviews, but I had a really negative experience when I bought a car at Shottenkirk recently, and I felt compelled to share in hopes that others could avoid something similar. I negative experience when I bought a car at Shottenkirk recently, and I felt compelled to share in hopes that others could avoid something similar. I live out of state, so I knew buying a car I saw online could be challenging. I was hopeful that the sales associate would make the process as easy as possible, but that was definitely not the case! It was so disorganized and stressful from the beginning. There were countless issues that arose and instead of communicating with me during the day, I would get phone calls late in the evening with issues that were out of my control. My biggest issue and the biggest warning I have for others has to do with the warranty they sold me. They presented a warranty for the powertrain for $436. It sounded too good to be true, but I was assured by Tyler Aiken that it was legitimate. He charged me $4,000 for this warranty! He took advantage of me! A large reason I purchased my car when I did was because they promised to deliver my car 2 days later. That delivery was constantly pushed back, and I wouldn’t be told about it until last minute. When my car did finally arrive, there were a lot of scratch marks and dings on the exterior that were not shown in the pictures or disclosed by the sales associate despite my asking. The dealership also charged me to tint the windows, and when the car arrived there were numerous scratches in the new tint. Just really disappointing all around! Finally, I think the most discouraging aspect of the entire buying experience would have to be the complete lack of customer service at Shottenkirk. This lack of customer service is consistent across all departments, manager included. My husband and I were not treated very well, and that left a lasting impression. You may have a better experience if you are local, but if you are purchasing a car from Shottenkirk online, I would caution you. More

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Car was filthy and hardly any gas in the vehicle. Multiple scratches on the car that couldn't be revealed until I took it to Nicks detailing shop in Fort Worth. It's going to cost me a minimum of $25 Multiple scratches on the car that couldn't be revealed until I took it to Nicks detailing shop in Fort Worth. It's going to cost me a minimum of $2500.00 to get the car looking as it should, especially with less than 10,000 miles on it.! More

by SLBELL200801 Verified Customer Verified Customer

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When I test drove the vehicle before I signed the paperwork the engine and tire pressure indicator light was on. I was told it would be fixed before I took possession. I received a call saying it was paperwork the engine and tire pressure indicator light was on. I was told it would be fixed before I took possession. I received a call saying it was all complete. When I showed up 3 days later with the checks the tire pressure indicator was still on. They said they ran a full diagnostic on the vehicle so I don’t know how they missed the tire indicator. The car hadn’t been cleaned either. What should have been a 20 minute visit took over 3 hours. While driving home I noticed the oil had only 18% life left, I would have thought all the cars on the lot would have had an oil change. Additionally, everyone there knew I drove three hours to get there so even though it wasn’t expected leaving with more than 1/8 of a tank would have been nice. More

by FASTKARR1 Verified Customer Verified Customer

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Drove over 3 hours to buy a Tesla and it wasn’t charged or ready. I put down a deposit before and you knew I was buying it and how far I was driving to get there. We had to wait an hour for it to be washed or ready. I put down a deposit before and you knew I was buying it and how far I was driving to get there. We had to wait an hour for it to be washed even before we got to put eyes on it. We immediately see that it’s not charged up. Had to wait an extra 3 hours while it charged. We had to drive under 65 mph the whole ride home. That left us with only 2% charge left. More

by DHARE73 Verified Customer Verified Customer

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Very poor service. Keep changing the numbers. Difficult to get straight answers. Too hard to deal with Keep changing the numbers. Difficult to get straight answers. Too hard to deal with More

by WINWITHJAY Verified Customer Verified Customer

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