Tab Martin | Page 2

Shawnee Mission KIA was great! They showed good customer service from the time you walked into the door until the deal was done! We had the pleasure of speaking with Cole to walk u They showed good customer service from the time you walked into the door until the deal was done! We had the pleasure of speaking with Cole to walk us through and inform on the avaliable options on their lots. Highly recommend!!! More

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I was really happy to help to get what I wanted to do in my feverity car thankfully my feverity car thankfully More

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Goni was great to work with, and this was our 2nd car buying experience with him. We showed up about an hour before closing on a Sat and he was willing to stick it out with us until we made a decision. T buying experience with him. We showed up about an hour before closing on a Sat and he was willing to stick it out with us until we made a decision. There was no pressure to make a sale and he was able to work with his team to get us to the price we wanted along with a trade-in offer we were happy with. Once we got the vehicle home we noticed there were a couple accessories missing from the package we purchased, so we called him up that Mon and he was on it tracking down the additional items. Everyone we worked with was willing to help to ensure we received what we paid for and were happy with the purchase. More

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Had a great experience! Fast, friendly, and fair! Helpful and knowledgeable staff! Thank you Patrick and Cole! Fast, friendly, and fair! Helpful and knowledgeable staff! Thank you Patrick and Cole! More

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I always get wonderful service from this dealership. They are quick and very professional. Thanks Shawnee Mission Kia! They are quick and very professional. Thanks Shawnee Mission Kia! More

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This is the most honest and responsive dealer I have had the pleasure to work with. Always there when you need them. I have purchased over 20 new cars in the past and this dealership is by far setting the s the pleasure to work with. Always there when you need them. I have purchased over 20 new cars in the past and this dealership is by far setting the standard. More

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Absolute worst car buying experience in 25 years of buying cars, and helping family buy cars at various dealerships. Our test drive went fine, but explanations about incentives between the test drive a buying cars, and helping family buy cars at various dealerships. Our test drive went fine, but explanations about incentives between the test drive and discussion of cost at purchase were inconsistent. Discussions about financing and final costs were misleading, at best, and in some cases completely dishonest. We were repeatedly told to initial estimates on paperwork after negotiating a change and they would 'update the information before final signatures', they would only change it or negotiate when we threatened to walk. Which, truly, we would have if any other dealership had the same model of car in stock. We were told our lender required certain warranties for the interest rate, only to find a different lender on the paperwork AND language on the loan that refuted this. We were repeatedly told that the final cost of the car did not matter, so long as they made the payments low enough that we could afford them each month. This is categorically untrue- the final cost is crucial. It was a master class in gaslighting about finance and pressure. We have called back to discuss with management, only to be redirected to the same person who had the finance discussion and the offer of a 'free oil change to make it right.' The car was 'detailed' before leaving the lot, but we continue to find areas that were not at all cleaned. After sitting in our driveway overnight and open the next morning, the entire cabin reeked of cigarette smoke. The car was considered 'new' as a service loaner with less than 2K miles. Does Shawnee Mission Kia routinely sell cars that are dirty and reek of smoke? They've reluctantly agreed to a service to try to clean the air, but without accommodations for transportation during the multiple hours that this will take. I won't post the names of the individuals who worked with us through this process because no one person should lose their jobs when this is clearly the culture of the dealership and they're doing the job expected of them. We WILL continue to try to reach management and we will not risk doing business with anyone there. If we could trade our car back and walk away never to deal with them again, that would be preferable. More

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Bryan was great super helpful and really informed when it came to the vehicle. He didn’t make me feel pressured to buy the car at all. came to the vehicle. He didn’t make me feel pressured to buy the car at all. More

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The dealer was very timely with my appointment, explained all services available and what my package covers, took great care of my vehicle and extremely personable! all services available and what my package covers, took great care of my vehicle and extremely personable! More

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Had a great experience! Everything was very professional. Was in and out in less than an hour Everything was very professional. Was in and out in less than an hour More

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