They lied to me.
I bought a 2019 Kia Forte from SMK on 9/30/19. During the negotiating stage I had asked the sales person, Goni, if I could add the sales tax to the loan. He swiftly said "yes". So, I moved forward with the sale with the understanding that the sales tax for the vehicle would be added to my loan.
Now, admittedly, I don't really know how any of that works in terms of HOW the sales tax was supposed to be paid if SMK were to add it to the loan. So, I proceeded through the sale without knowing that they would have had to cut me a check to pay off the sales tax separately.
They took my plates off of my trade in and put them on my new car in a manner that made me believe that all of this was taken care of in-house. Additionally, my plates were set to expire Feb. 2020, so I thought I was good. So, cut scene to a few weeks ago when I decided to renew my plates, I find out that not only have I been driving on plates registered to my old vehicle, but that the sales tax had not been included and it would be an out of pocket expense. Unfortunately, for me, I don't have an extra $1500 lying around, plus I was under the explicit impression that this was going to be included in my loan. Again, because my sales person, Goni, told me it would.
So, I called up and spoke with Christian who is the finance manager, I believe. He told me, and I quote "We can't be held responsible for what people tell you" and that he would have a sales manager call me back to discuss this issue.
I'm really unhappy about this and my attempt to get this fixed was met with indifference. That's an incredibly frustrating situation to be on the receiving end of.
For the record, Shawnee Mission Kia, you ARE responsible for what you tell people you're going to do.
If you want to be sold a car, feel free to go here, but if you want to be sold a car with better customer service and integrity, I strongly suggest going elsewhere.
This was the second and last vehicle I will have purchased at this dealership. You've lost my business.