This was my second experience with Shawnee Mission Kia. The first was my 2015 Soul which was excellent!
I traded my 2015 for a 2018 Soul in April, it was a pressure sale when I went in for regular service. I was not looking to trade. However, we made the deal.
I was not told anything about a MO resident purchasing a car in KS and no sales tax would be financed. I was KS resident with the 2015. Much to my shock, I have to find a LOT of money! My first attempt to express my displeasure, a return call request was not acknowledged,.
Next as I went for my tags, thank goodness 2 weeks before the temp tags expire, I find there were two important documents I needed which were not included in my packet. I have made 4 attempts to obtain these. Two were actual humans who said they would find the documents and call me, surprise, no returned calls. The last two were terminal holds on the main number. I have now gone though the Kia web site and was told twice a manager would call. I am not holding my breath!
I don't know if management has changed since my 2015 purchase. As you can tell I am NOT happy with my 2018 experience. Once I receive the needed documents I am done with this dealership. I makes me sad.
I have to say the Service Department at Shawnee Mission Kia is OUTSTANDING! I will miss them.