Tamara Mhmd | Page 3

Very poor customer svc and management! The car has been in the shop twice since I bought it in 11/24 after putting a $1500.deposit down! 1st😤 & 2nd🤬 time! The car has been in the shop twice since I bought it in 11/24 after putting a $1500.deposit down! 1st😤 & 2nd🤬 time! More

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Bought vehicle cash 3 weeks ago and yet to receive vehicle and no one will call me back or inform me where the vehicle is. Purchased on 3-17-25 and today is 4-8-25 and spoke to multiple people that ar vehicle and no one will call me back or inform me where the vehicle is. Purchased on 3-17-25 and today is 4-8-25 and spoke to multiple people that are unable to assist with no follow up. More

by zed_perrigin Verified Customer Verified Customer

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Very grateful for the excellent work by our salesman Ed and the office staff to get me into a beautiful car and the office staff to get me into a beautiful car More

by ANNETTERTHORSON Verified Customer Verified Customer

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The absolute worst experience ever! Advisors,management, and workmanship are terrible! Waste of time and resources. Advisors,management, and workmanship are terrible! Waste of time and resources. More

by jmhernandez0470 Verified Customer Verified Customer

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Customer service was excellent! We were able to purchase the vehicle we were looking for and we really appreciate our salesman and the other staff who were very friendly We were able to purchase the vehicle we were looking for and we really appreciate our salesman and the other staff who were very friendly More

by ritawatkins1013 Verified Customer Verified Customer

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New lease to replace the old lease. I need assistance with processing the GAP Insurance. I was not able to create a password for the online VW Financial Services because I do no I need assistance with processing the GAP Insurance. I was not able to create a password for the online VW Financial Services because I do not have an invoice with an account number. Robby Robertson was very kind in helping me when I drove in to VW Park Cities with a damaged vehicle that had just been hit. Marvin Barney- good salesman!!! More

by LAURA.FERBER-sanchez Verified Customer Verified Customer

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Everything was great, very recommended Thanks for all Good everything they did for me God bless them all Good everything they did for me God bless them More

by carlos.crary Verified Customer Verified Customer

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The salesman was very friendly and informative about the car I wanted and honest. Thank you car I wanted and honest. Thank you More

by markdodds76053 Verified Customer Verified Customer

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I have mixed feelings about my experience with Clay Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, the back window wasn't tinted at all. We were told to come back any day top his issue fixed. My son came back twice and both times was told there wasn't a technician to help him. (keep in mind he was told a time and day to come) Finally, he came back on a day that someone could fix the tint and waited 5 HOURS. We were told it would take 30 minutes tops. My 17 year old son is too green and inexperienced to know to complain, so I stepped in and kept asking why it was taking so long. Each time I was told it would be another 10 minutes. Five hours of being told over and over again that it was almost done. This is terrible customer service and terrible communication. After I said I was going to submit a formal complaint, someone finally called me back and offered to refund us for the tint job. Do better Clay Cooley. More

by adulaney Verified Customer Verified Customer

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Overall has an okay experience at this dealership. I felt as if it was pleasant and clean inside however the parking lot is very annoying. I felt as if it was pleasant and clean inside however the parking lot is very annoying. More

by maulayia Verified Customer Verified Customer

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