Tami Dick

UPDATE 2. 28.25 I finally got my car fixed on my own doing- my husband & I picked up my car on 2.6.25. We met with Tammy Dick the Guest Relations Manager in 2. 28.25 I finally got my car fixed on my own doing- my husband & I picked up my car on 2.6.25. We met with Tammy Dick the Guest Relations Manager in 2.6 the day we picked up my car. She told my husband & I that they would reimburse us FULLY for my starter for my car. I sent her a receipt showing that we purchased a starter for my car- $329.99 plus tax- $398.75, funny how I received the check on 2.26 for $199.37. I messaged her & kept trying to call her to ask why I didn’t get a full refund- she’s now saying that she would try her best to even get me a refund for the starter. That was NEVER the case. If it had been I wouldn’t have walked away with being okay with something like that. She has now ghosted me- I can’t get anyone to call me back. How is it that I’ve spent close to $30,000 for a 2023 Bronco Sport and I’ve had this much problems??? When I first left this review she called me & asked me to take it off & how they could make this right? My response was to pay my sales tax on my car since I had to go over two weekend without a vehicle and was still having to make payments on my car- she laughed and told me to have a good day. Funny how they have responded to everyone on here but my review. If I could give no stars I would I a heartbeat. I bought a 2023 Big Bend Bronco Sport from here- it had 38,000 miles on it when I purchased it December 10th 2024. Friday January 31st it started making a horrible sound so I called my sales man right away- he did help and made the buying process easier but the General Manager John wasn’t any help. I had my car towed to the dealership on Saturday February 1st, I made it known that I would need a loaner due to only having my car so I could get back & fourth to work. Monday rolls around and I haven’t heard anything from anyone so I start calling the dealership & am told that I’ll get a call back. 4pm rolls around and still hadn’t received a call so I call again & am told they do not have any loaners available & I’m out of luck. I dealt with this issue until 7pm on Monday & was told that I would hear from a manager on Tuesday. Tuesday rolls around and I still haven’t heard anything from anyone so I call the dealership and ask to talk to a manager. I am then transfer to the General Manager and am told I will have to pay for any damages that aren’t covered until the PowerTrain warranty & the diagnostic fee. I just made my first payment on this car on January 24th, I put down $1000 when I signed to get this car and I still have to pay my sales tax which will be around $1100. I shouldn’t have to pay for anything that happens to this vehicle considering I have had it less then 2 months!! I’ve only put 1000 miles on it since I’ve had it. When I got the car I wasn’t even given the master key so I couldn’t actually use anything in the car for a week due to the MyKey having a child lock on it so I had to go back to the dealership the following week to have a new key made(I live an hour & a half away). Do not buy from this dealership. I will now be picking up my car from their dealership & sinking more money into it then what i should since they aren’t helping and telling me I will have to pay an additional $1000 to get my car up and going again. I WISH I had looked at the reviews before going there. Save your money, they aren’t worth it. Once again my salesman was great- I hope he finds a different dealership to go to! More

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