Tami Willett | Page 16

Compelled to tell everyone about my experience You know how once in a great while you have one of the most amazing customer service experiences imaginable? Well, yeah - I just had one of those. I w You know how once in a great while you have one of the most amazing customer service experiences imaginable? Well, yeah - I just had one of those. I won't go into detail (it's a long story), but Westside Volkswagon has really come through for me. Especially the General Manager, Steve. He took the time to listen to me, put himself in my shoes, and made a commitment to "right" an unfortunate situation - an unfortunate situation that was of no fault of the dealership or anyone working there. Steve pulled together a team of equally awesome individuals (Tami, Helton, Brian and Craig) to turn my very unfortunate situation into an exciting one. Each one of these employees displayed qualities of integrity, compassion and fairness. At no point in time did I feel like I was "on the other side of the table". And now, I'm the proud owner of a car that I'm head over heels in love with. Screaming "Thank you" to WESTSIDE VOLKSWAGEN for their amazing customer service. I am one happy girl!! xoxoxo More

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I had a very positive experience with Westside VW. I will do business with them again. do business with them again. More

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Excellent experience - very friendly & professional staff, helpful, courteous, no pressure. Tammy worked very hard and was extremely professional to work with - without her follow-up communication, I staff, helpful, courteous, no pressure. Tammy worked very hard and was extremely professional to work with - without her follow-up communication, I may not have found the vehicle I ended up purchasing. Tom was also very helpful and very fair with pricing. Steve was also very cordial, professional, and provided a thorough, yet very user-friendly, tutorial on vehicle operation. Very positive overall experience. More

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Buying a vehicle can be an extremly stressful experience but at Luter Westside VW they made it easy by being informative and professional. My husband got the type of truck he had been wanting at a great pri but at Luter Westside VW they made it easy by being informative and professional. My husband got the type of truck he had been wanting at a great price. The Salesman Steve was easy to talk to and had an answer for every question i had or found the answer within minutes. He had a great personality and took good care of us while waiting for all the financing to take place. The sales manager Tami was very friendly and kept checking on us to make sure we were being taken care of. Jason who helped us with financing was wonderful, he gave us some great advice when it came to financing and did an excellent job at up selling the extended warranty. When its my turn to get a new vehicle next year i will be going to this dealership first and I would send all my friends and Family to Luther Westside VW. Thanks for the great experience! More

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