Tammie Sage | Page 3

The Service writer and Service team were awesome. The Fiance Manager I spoke with, on the other hand, was unhelpful and slightly condescending. The Fiance Manager I spoke with, on the other hand, was unhelpful and slightly condescending. More

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I received Excellent Customer Service! Tammie was extremely helpful and a pleasure to deal with. extremely helpful and a pleasure to deal with. More

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I did appreciate that the technician went out with me for my concerns and the service was done in a great timely fashion my concerns and the service was done in a great timely fashion More

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Exceptional Experience!!!! Tammie made it so, from start to finish. You should have more like her. I'm actually looking forward to my next service appointment. Great Job!!!!! to finish. You should have more like her. I'm actually looking forward to my next service appointment. Great Job!!!!! More

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I am very sad to write this review. My family has been loyal customers of this dealership for many years. However, the recent treatment of my elderly parents has really left a negative feeling. Briefly, loyal customers of this dealership for many years. However, the recent treatment of my elderly parents has really left a negative feeling. Briefly, my parents were in an accident a couple of years ago. They brought the car to Woodfield Lexus for repairs. When repairing the vehicle, service accidentally put a pin size hole in the tubing that led to the transmission. Fast forward to March of 2021, my 78 year old mother was driving on the expressway when the transmission died. The car is brought back to Lexus repair. They discover the pin-size hole and say they must have placed it there during the original repair. However, because it went undetected the hole led to a leak which caused the transmission to die. This occurred even tough my parents brought the car to Woodfield Lexus for all routine maintenance., However, the new transmission was set to cost $7,000 dollars. This is the terrible part. Even though Lexus admitted to causing the problem, they refused to cover any of the cost. My parents wrote letters to the GM of Woodfield Lexus with no response. My parents are 78 and on a fixed income. To me this is outrageous. I would never recommend this dealership to anybody. This is not how a dealership should act towards customers. I also wrote to the General Manager, Mr. Bouza, and never received a response. More

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Mark Demma did a really nice job helping me with my lease and getting the deal across the finish line. The dealership is friendly and helpful. The credit manager was great as well. I have bought it leased ma and getting the deal across the finish line. The dealership is friendly and helpful. The credit manager was great as well. I have bought it leased many vehicles here and have noyhing but positive things to say. More

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The people at Woodfield Lexus are the best. Great customer service and professionalism. I will only go to Woodfield Lexus for all my car needs. customer service and professionalism. I will only go to Woodfield Lexus for all my car needs. More

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Service was outstanding. Tammie was professional, extremely helpful, and very concerned that my service experience was as it should be. She went above and beyond - including having my rubber floor m extremely helpful, and very concerned that my service experience was as it should be. She went above and beyond - including having my rubber floor mats washed!!! Tammie is the BEST! More

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Excellent service all around. Tammie, a service agent at Woodfield Lexus, was very helpful and friendly. She explained what was needed and the cost associated with the work. Couldn’t ask for anything more. Woodfield Lexus, was very helpful and friendly. She explained what was needed and the cost associated with the work. Couldn’t ask for anything more. More

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Great service although took 30 minutes longer than estimated at checkin. Car was clean service was completed as expected. and as recommended by lexux manual. estimated at checkin. Car was clean service was completed as expected. and as recommended by lexux manual. More

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