Tarek Hakki | Page 3

I experienced "Excellence" in every aspect of my visit! Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, effic Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, efficient, and courteous he is. I drove from Alexandria for my service, it was a success, and I will do it again! More

by Dale Jones Verified Customer Verified Customer

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The sales team has historically done a nice job, but I have had less than stellar experiences with the service department. In regards to this sale, Tarek did a good job of communicating and following up have had less than stellar experiences with the service department. In regards to this sale, Tarek did a good job of communicating and following up to get the deal completed. I am greatly disappointed, and fairly upset, however, that the mileage Tarek provided to me in the vehicle iPackage showed the vehicle had 2,719 miles on it, but when I drove off the lot the car, the odometer showed 6,500 miles. This is a large difference and should have been pointed out in order to provide me with an opportunity to more fairly negotiate on the mileage. This difference was not disclosed upfront. More

by GARY.MAYO Verified Customer Verified Customer

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Outstanding in all areas. Professional and very committed to ensuring customer satisfaction was achieved. Highly recommend them. Professional and very committed to ensuring customer satisfaction was achieved. Highly recommend them. More

by DCARRITHERS Verified Customer Verified Customer

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Everyone was friendly and professional. They were informative and patient with us. . I Would recommend Terek and the dealership. They were informative and patient with us. . I Would recommend Terek and the dealership. More

by ptleb1 Verified Customer Verified Customer

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Tarek was great. He went above and beyond to make me feel comfortable. Jenna was great too. He went above and beyond to make me feel comfortable. Jenna was great too. More

by corretta6 Verified Customer Verified Customer

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Tarek was excellent! Within 10 minutes of being at the dealership he had me test driving a GLE 350. I have been researching cars for almost a year and Tarek helped me mak Within 10 minutes of being at the dealership he had me test driving a GLE 350. I have been researching cars for almost a year and Tarek helped me make the decision on buying a Mercedes. The process of buying the car was simple and stress free. He has also made himself available to show me some of the features of the car after buying the car. More

by megan.napier Verified Customer Verified Customer

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Great service…. Work completed when told! Friendly service; clean well kept customer wait room. Thank you Work completed when told! Friendly service; clean well kept customer wait room. Thank you More

by GDABOUT59 Verified Customer Verified Customer

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The service we received is good. It was delayed more than we were told by the staff. It was delayed more than we were told by the staff. More

by sujajo Verified Customer Verified Customer

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OK but not concierge level service. Ragina was very good and explained why my tires are going flat. This is after 12+ flat tires. Ragina was very good and explained why my tires are going flat. This is after 12+ flat tires. More

by JSHARNER2 Verified Customer Verified Customer

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Very informative, patient and thorough. Everyone had a welcoming smile and the location is beautiful Everyone had a welcoming smile and the location is beautiful More

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